Statelinetack.com Anmeldelser 

I bought a blanket from them for my mini donkey. It took 2 weeks to ship because apparently it was on back-order … but it never showed the item was out of stock & on back-order when I placed the order. When I finally received it, the leg straps that keep the blanket from sliding sideways, were missing. After numerous back & forth emails, I was finally told "We currently do not offer another leg strap that would work with that blanket. We did check with the manufacturer and they do not have stock on them." I call BS on that! I have never had a company not honor missing parts and immediately ship them out!

Every email showed the person’s name & "DROP SHIPPER"! So I did some digging on "State Line Tack" and it's owned by a company that creates websites. This is not a real company! This is most likely many people doing drop shipping, which is why there is zero organization or customer care.

What really disturbs me is that I wrote a review over a week ago (on state line tack website) and it's not there. This leads me to believe they suppress a good number of negative reviews and their reviews can not be trusted.

My suggestion is stay far away from these people!

The order was wrong, the second order was correct, however a charge for the returned wrong order was going to be applied. Both orders charged to my credit card. The automated text system is a total waste and annoyance. The representative I finally spoke to was nice but politely blamed the mistake on me and adamant about the charge for the return. I went back through all texts and emails wondering if I’d made the mistake, I hadn’t, their mistake. Do yourself a favor and order elsewhere.

Had a super bad experience with them. Their marketing is dishonest and deceiving, customer service is nonexistent. They show items on sale, but they never apply the discount.

I had 2 items in my cart: boots for $77 and stable blanket for $99. Somehow the cart shows $206 total with a note "subtotal doesn't include sales tax and shipping charges." Should be $176 of you do the math.

Right above it, it said "30% off over $99 today" - not up to 30%, it said explicitly 30% off over $99" - so my total should have been $123. Guess what, I never got that. When I contacted customer service, they told me that I already got the best price...

Fine. I paid the price. Later they charged me an additional $8 or $9 and I don't even know why.

I will never purchase from them again!!!

We've been ordering from this company for literally years and never had issues until the last few orders. I don't know what's happened to the company, but they need new management. They don't communicate, allow you to order backordered items and don't provide an explanation of why your order isn't being shipped. Even after calling this last time to verify all items were in stock, shipping was once again delayed and after a second call, found out ONE item was backordered and they wouldn't ship until it arrived. No sincere apology, no offer of compensation, all we got was basically "oops, our bad." They've delayed so long that we now have to drive over an hour to buy the needed items for our horses before nasty weather sets in, so higher price + fuel. This won't happen again, they've broken trust one time too many. Beware this company.

***update***
I received a return shipping label to send them back their Gastro Gold three and I’m hoping to get the refund they are promising. However, they are still listing this product on their
Website as omeprazole, and the packaging that comes in is has the active ingredient is Panapresec. I looked everywhere to find out what this drug was, called several pharmacies and my vet nobody has ever heard of it. In fact, the pharmacist says that even if it were from a different country, it would come up in her pharmacology review it did not state line claims that this drug is the exact same as omeprazole and as of today it is still listed on their site as omeprazole when I asked Kari from state line how she got the information that this was an actual drug she said, and I quote “my friend who keeps horses at home has a vet and she told us it is”. Be very careful about anything you order from them. I will never order anything from them again.

Ordered Gastro Gold three on their website it states omeprazole is the active ingredient just like ulcer guard however, once delivered, the active ingredient on the actual box is something different sent them pictures and called with my order number to ask for a refund. She had me send pictures to a completely different email address than anything at Stateline tack on any of their websites or orders. I spent over $1600 will update with return information. Be aware do not buy a Gastro Gold three.

Almost considered cancelling my order after reading the bad reviews, really glad I didn't. Ordered a saddle stand in Hunter Green that I couldn't find anywhere else. Arrived on time and shipped quickly. Not sure if I got lucky, or if State Line Tack has upped their game, but I'll probably try ordering again based on how this purchase went.

Ordered one flymask , paid extra to have it here sooner .. 5 days later it’s still being processed not even shipped yet. Called to have the extra money taken off that I paid and customer service girl was beyond rude and unprofessional. I wish I just ordered someplace else I would of had it by now and probably with free shipping. Almost 15 dollars to have a flymask mailed . Never again will I buy from here . How hard is it, this is supposed to be a major company and they can’t get their act together on shipping but don’t have a problem overcharging.

I’m so frustrated with this tack store I can’t even find the right words.
I ordered a few items “on sale” from state line tack and was very excited. Firstly, I spent $60 when before checkout it stated my total was only $45. Shipping total was $15- that’s absolutely insane for 5 items, but whatever I didn’t care (and particularly because I had ordered a martingale that I needed quickly for my ottb.) the shipping estimate says I’d receive my order in 5-7 days. Understandable and I would be willing to wait that long. (I ordered on June 4th, it’s now a full week later and my order hasn’t even shipped yet!) I wondered why and it is supposedly due to “unexpected delays“ whatever that means… and now my estimated shipping date isn’t for two more days, then I’d have to wait another 7-10 days for my items ti arrive. Meaning I will have had to wait more than 2 weeks for my order. Possibly even longer. Im so mad I ordered a different martingale off of Dover’s site and I’m now waiting for that. I wanted to cancel my order but there’s no way to do that so I’m not sure what to do. This place sucked and I’m never ordering from here again. Hopefully I get my items but if 3 weeks go by and nothing I’m gonna dispute the charges on my card and call them fraud. They are a scummy tack shop. Save your time and just buy from a local shop or Amazon.

Beware of Stateline Tack - They're blowing up their prices, claiming "sale" and the "sale price" is still 2 - 3X higher than what other companies are charging. They're also lying about what the "list price" is on items, inflating them to preposterous amounts.
I tried to communicate with them about it thru a virtual chat where "Glendaly H" essentially told me to go to hell, stating, "Every company sets their own prices." before abruptly ending the chat.

It's important to price check so you don't get ripped off, and I also think it's important to let companies like Stateline Tack know that what they're doing is outrageous.

Here are three examples of price differences I collected today:

Starbar EZ fly trap: Chewy: $11.49 / Stateline: $23.39
Starbar FlyRelief Disposable Fly Trap: Chewy: $4.99 / Stateline: $11.99
Starbar Fly Stick Jr: Blaine’s Farm & Fleet: $3.99 / Stateline: $13.99

Best to all. - LM

Incredibly slow shipping. My items won’t even ship until 10 days after I ordered. I do not plan on ordering from them again.

Return a defective saddle months ago and they still will not refund the cost. They give you the run around with customer service.

This company should just CLOSE THE DOORS! Wasted hours with costomer service and shipping. Sent Parmak
5 Fence charger. Broken before I opened the box. State Line refused to file claim with UPS...told me to send to Parmak....Parmak says " If u pay shipping, we will look at it." Great...so now I'm out MORE money. We screw both of you, Valley Supply much better company and from now on I'll buy my Fence Chargers from CYCLOPS! (far superior to PARMAK)

Similar experience to Woodstock, actually. I thought it was just me, seeing promotional offers that didn't actually materialize in the cart, codes that did different things than they said, other disappearing offers, and prices that went up if you used an account instead of guest checkout. Like bait and switch tactics. Messages to the company with concerns about possible web errors weren't addressed despite ostensibly friendly responses. My first order was fine but I'll not make a second one. You may want to think twice about placing a first one. A company with shady sales practices probably isn't going to helpful with any other possible issues that might arise

Well they just lost a $550+ order from me! They wouldn't budge on $35 shipping which I found ridiculous given the amount of stuff I was ordering. Or even give a discount code to help make up the difference. Like literally almost every other website gives free shipping on orders that large, heck orders over $100 most times. Anyhow, no budging so I found a nice company in Texas who had the same thing but priced higher. They were very nice and price matched, even went a little less than Stateline, and coming out of TX there was NO sales tax AND free shipping!! Saved myself over $80. Not the first bad experience either I've had with SL either. I've had items never ship and had to cancel the orders. They clearly have plenty of other clients so I'm sure I won't be missed.

Ordered over $250 worth of items. One of the items needed to be returned even though I tried to cancel within 30 minutes. They received it back on October 5. They STILL have not returned the 68.00. They are rude, deceitful and simply greedy.

I ordered two horse blankets with expedited shipping. I never received them. When I looked into it, they were on backorder. customer service offered to refund my payment which is good; I have an issue with them allowing me to order with expedited shipping and never notifying me that the shipment was on backorder. The company should have notified me when I placed the order that they did not have them in stock and if they did not know then, they should have told me when the order was due so that I could make other arrangements.

Purchased a weanling, bc he ran into a fence had cuts on his face.. pd to have it expressed. Never received the fly mask. I was charged on my credit card.. Was On hold for 20 minutes, finally a response, verification of address!! Excuse me I was .signed up for text messages. Did NOT receive a phone call, an email nor a even a text message needing verification on shipping address.. (-1) rating bc I was told it was my fault.. obviously they had my cell #bc I received text message that verified my order.

Today I received a text from Sarah at Stateline Tack stating that if I allowed them to send me texts I would get a 25% discount on my next order. The 25% would be applied at checkout. Well you guessed it, no 25% discount. The prices of some items are different when looking up without being logged in vs being logged in to my account.

Absolutely horrible experience. We ordered boots that were the wrong size for my daughter. We returned them and were told it would take 45 days for the credit to show up on my card. We waited. After the 45 days came and went, we started calling weekly, then daily. This started in March and it is now September. These people are thieves and liars. Do not ever trust them with your money.

Wish I could give a 0 star but it doesn't exist. I ordered a pair of boots that were $200 it stated real leather outlook nothing about fake leather implied. I got the boots today.. and their fake leather.. fake leather should not be 20o dollars.
I called customer service, spoke with a person who stated that I would have to pay $9.99 cents for a shipping label to return them. I told her that I shouldn't have to pay for a shipping label considering that fake leather was not implied and it said real leather outlook. Well she said she couldn't do anything else. I hung up called back and asked to speak to a manager because I do not think paying that amount of money for fake leather is acceptable. I spoke to the same lady she said that the managers are really busy and asked if they could call me back after me waiting in the phone for 10 to 15 mins just to speak to the same person. I am not happy and will never shop with thos company again. I am demanding my money back today!!