Statelinetack.com Anmeldelser 

I bought an expensive bareback pad. First, it shipped without a girth. The girth they sent was for another pad. The buckle ripped off the third t I me.
I called their and sent photos, was promised a new correct girth. After three calls, no girth and no return allowed despite more promises.

I would also give them ZERO stars if I could! Unfortunately my item has never shipped and I cannot reach a human via phone, chat bot and the four emails I have sent have not warranted a response apparently. DO NOT order from STATE LINE TACK.

Zero stars for this company. They do not respond to emails and so far have not shipped the product I purchased two weeks ago. Beginning to think this website it just a big scam. Steer clear.

I wish I could give this company zero stars. Their customer service is unhelpful and disorganized. I have been trying to receive a refund for 3 months and each email I receive from them lists another excuse as to why they haven't refunded my money. They are dishonest and basically stealing from their customers. I encourage everyone to NOT support this business.

I've shopped Stateline tack for MANY years. I used to shop at the original Plaistow, NH store and still shop them online, over 25yrs later. They will price match if you CALL and provide the online reference for the lower price. There was only one instance where the product I ordered was not what I received and Stateline refunded the cost and told me to keep the item. I highly recommend this company.

I've been a customer for years. They sent the wrong product, and asked me to email them photos of my order and the product. I did, but they said they didn't get them. They also told me they would not do an exchange for the correct size. The whole order was delayed for over a week, as well. No longer ordering from them, they are very snippy on the phone. I am done with them.

State Line Tack advertises flashy promotions (30% off orders over $129, 25% off codes, etc.), but good luck actually getting any of them to work. I placed a $163 order—no discount applied. Tried other promo codes; they said “applied” but nothing changed. Turns out the item I wanted was mysteriously excluded from every deal.

Customer service told me it was already “the cheapest price anywhere,” so no discounts apply. Then why offer them at all? Feels like bait-and-switch tactics hidden behind fine print. If your promos only apply to random, overpriced items, just be upfront about it. I won’t be shopping here again.

I ended up purchasing the exact same product from Cavallo directly… for $127 + free shipping. Also looked at purchasing through Chewy, where the total came out to $149 + free shipping. So “the cheapest price anywhere” was also a straight lie.

The shipping costs are outrageous. The shipping time is so slow. I used to like Stateline but I am done. A horrible experience. The sizing to purchase the fly mask I bought was totally inadequate, so I have to return the mask. I will wind up paying more in shipping costs than the mask. What happened to you Stateline? I may have to keep this horse size mask that is really sized for a Draft Horse.

VERY slow shipping. Website is misleading!

Placed order 5/2/2025, order shipped 5/6/2025, last tracking update was 5/10/2025 and says USPS still awaiting item. It's now 5/15/2025 and have yet to receive item.

Under the item we ordered it says item usually ships (key word usually) in 1 business day.

I selected economy shipping, which simply says 2-5 Business Days.

Other options were:
Ground (2-3 Business Days)
3 Day Select (3 Business Days)
2nd Day Air (2 Business Days)
Next Day (1 Business Day)

DO NOT DO BUSINESS WITH STATE LINE TACK! For 35+ year's I ordered bulk pet food from a business that recently closed. Ordered from SLT in distant past with no issues & saw an online ad from them for Triumph cat food for $15.49/case. Cases of cat food can range from $15-50. Lower prices are possible for low to mid quality cat foods especially if near or at expiration date or firm has a going out of business sale. I bought cases in past for $15 from other sellers. Had trouble on SLT website menu to purchase the cat food, so I called, left message for order/amount of cases on answering machine & to please call me back. No return call. Thought I figured out their confusing menu, so I ordered 10 cases on 3/19/25. Shipping cost was excessive-but for the weight of 10 cases/added to low purchase price, it was acceptable. I did not receive 10 cases, but only 10 single cans for $217.19! No sales receipt was in box. Though I didn't get receipt in box, my online purchase order literally says "cases" on my account receipt! Upset & confused, I called them. They told me the web info was a mistake & they're not selling cat food anymore. Asked to speak manager Kerry. She was busy & would call me back. No call. I called repeatedly, left messages, no response. I waited a few weeks to give a busy business the time & courtesy to respond! No call & no email from SLT or Manager Kerry! They literally ghosted me! Tried to email them to discuss the problem & they have no Customer Service email. If any customer has an issue, they can just ignore your calls! Shocked to discover they have terrible reviews w/similar behaviors! Contacted credit card to dispute. Dispute still pending. Held off doing a SLT business review as I hoped this would be resolved amicably, but it's not looking good! I am a senior who does without in order to save & get a little price break on pet food bulk orders--so this has hit me hard! SLT was once an excellent seller but now employs deceptive advertising practices & cheats their customers. Even high end canned cat food doesn't sell for $15.49/can! In my wildest dreams I would never pay for, or even think such an outrageous price could be charged or sold for one can of cat food! This is a word of caution to everyone that even if you've used a long established business in the past like SLT, you must double check complaints, reviews, customer service availability & do not order if their web menus are unclear, problematic or you have questions that can't be answered immediately! I'm nothing but shocked by their deception, dishonesty & disservice to customers! Business integrity & good faith practices are a thing of the past & let the buyer beware! A one star rating is way too high for them! SLT ripped me off but good! DO NOT ORDER FROM STATE LINE TACK or they will play you for a sucker as they me!

NOTE: I will update regarding final outcome of this dispute, but as stated earlier, this seems to be their current modus operandi & business as usual pattern! I held SLT in high regard & trust! Silly me! Avoid them like the plague!

Super slow at fulfilling orders
Ordered April 8 today is April 14 and order still hasn’t shipped

I ordered a pair of Justin boots because they had a good price.
When they arrived, the boots were definitely seconds.
The left boot was smaller than the right boot.
I notified them immediately to start a return.
They are charging 10% restocking fee, plus I had to pay the shipping on the return. It has been 30 days and they will not issue a refund and will not reply to emails. They are not a good company.

I only left one star because zero stars was not an option. I ordered two horse blankets and then received a promotion email three hours later. I immediately called and talked to an associate who told me that I qualified for the promotion, and she would ship it out to me, (it was a small farrier kit). I received the blankets, but not the kit, so after another week I called back and inquired. I was then told that they still had the notes to ship the kit out and they would have someone call to confirm the shipping within 3 hours. Three days later, still no call. Finally I called back and was told since I ordered the blankets three hours before receiving the offer, that I could not receive the promotion. Is State Line Tack this hard up? Apparently so. Needless to say, I am returning the blankets and will buy from a company that honors great customer service. These people seriously need to go to business school.

If I could give no stars I would this is the worst company I have ordered from. This is my second order with them and I ordered on Feb 17th suppost to arrive Feb 27th well here we are 3-10 and still nothing when i track the package it says in transit and has said that since the 27th called them Friday was suppose to have a supervisor call me back nope no call back called this morning and a supervisor name kari was supposly on the phone and would call me back nope still no call I have been in contact this afternoon with the BBB....no merchandise I order and no refund this place is a joke STAY AWAY IF YOU WANT TO LOOSE MONEY

I ordered a boot cleaner. It arrived in exactly the time stated and well packed. No issues.
After seeing so many bad reviews I was worried, but decided I would leave a good one if all went well.

Horrible customer service! I was in need of a heavy horse blanket urgently and ordered it on Friday 11:00 PST and requested and paid for expedited shipping to the barn where my horse resides. On Monday, Stateline emailed me saying there was a problem with my order because the shipping address was different from the billing address. I called them and the rudest woman informed me that it was my fault for ordering late on Friday and then calling at 9:00 am on Monday. There was no warning that the my order would be delayed due to time and date of order or that it would be delayed due to the shipping address. My order will not ship on Monday but “hopefully” Tuesday. NEVER AGAIN! The rudeness and the unreliable service all while they were paid is unacceptable. Order #W5737106.

I placed an order on 1/15 for one item, and was charged $12 for shipping. The item was to be shipped and delivered in 3-5 business days. Including 1/20 where there was a federal holiday, it is now 1/29 and I still haven’t received the item. I’ve contacted state line multiple times with only automated lines and dismissive emails saying it’s been shipped. Even still now only a shipping label has been created, and no delivery timeline update. I asked to cancel, and the email response I received was that since it’s already created a shipping label (conveniently when I emailed clearly disgruntled) and that I could no longer cancel the order. The company is a joke and the customer service is pathetic. You can find the same products are several other companies that will have superior customer service, ESPECIALLY in comparison.

After ordering 12 days ago, I still had no update on my tracking status and what information was posted conflicted telling me order was coming via two different carriers and no shipping update showing in the last several days to track. After waiting 17 minutes on hold and previously sending an e-mail with no response, I then called the sales line and waited another 12 minutes. Finally someone picked up and said it would be another 10 days until the leash arrived of which they made no mention of the lengthy delivery timeframe when ordering. I just went off of recommendation of our dog trainer and I think their needs are different. I was able to overnight one off from Amazon as needed for training appt pronto. This company seems very ill-equipped for customer service based on other reviews and my experience. There was no apology for the lengthy time spent on hold nor my time utilized trying to contact them via phone and e-mail. Will not be ordering nor recommend State Line Tack.

Single handedly the worst company I’ve ever dealt with. Ordered one shipment that took over 3 weeks to come in and got a whole $10 gift card. Recently ordered a blanket that’s continuously getting shipping delays and getting further and further pushed back. Customer service of course is never able to help. Crappy company and crappy experience all around. Won’t ever be ordering from them again.

Was told the blanket I tried on my mini donkey was "dirty" after having to pay for shipping to me, then shipping back to them because it was too small. Then charged over $10 for dirty restocking fee. Blanket was tried on a donkey. That's it. Will never use again.