Statelinetack.com Anmeldelser 

Poor customer service and terrible saddle return policy. If you buy a saddle from them, expect to pay your own shipping back and an extra 10% on top of that to return it - even if totally unused/new condition - if it doesnt fit. (hundreds of dollars). The customer service is poor, very poor communication. In my opinion, even if the price is a little better its not worth it due to the return policy (unless you are absolutely certain that saddle will work for you and your horse). Even then, there were multiple issues with the shipping, tracking and communication. I hear that the returns also take a very long time to process (I will see). I wish I had researched this company more, but I remember my grandma ordering from Stateline and thought they were the same company. Turns out it has changed hands several times and is now just part of TABcom (Pets United).

This company, state line tack 254 cedar st hazelton, pa 18201, accepted my payment for a item they knew was out of stock, after several days I noticed my item wasn't shipped, in lieu of notifying me, giving me a option to choose another simular or cancel this company did nothing, maybe I would wait for item to become available or maybe I'll notice their laziness, cancel the order, remove this company from list of companies I no longer conduct business, I gave them one star

This place is horrible!!!
They sent my order to an old address where they got it, I don't know since I didn't give it to them. They would not correct their mistake, and I had to get a previous neighbor to go to the house , pick it up and ship it to me in another state. Resolving things with customer service was one of my worst nightmares for online purchase.I've ever experienced!!!

if I could leave ZERO stars i would. i do not recommend this company. fee after fee after fee. instead of one TOTAL fee they continued to add on extra fees after each payment with promises of refund upon receiving my package. I am out around $500, i know shipping from over seas can be costly, but you do not tell your customer one price, then say oh by the way there is this fee, and continue to add on fees. then blame it on a trainee. if there was a trainee or a new recruit why was there not a supervisor once the customer (me) became agitated. horrible company do not use for anything!

paid almost $50 for a worm test- sent back no results over 2 months later - no response from customer service - u just want my money back- what an unprofessional company!!!! I'll never order from them again

I've ordered once or twice previously without issue, but after this most recent order, I don't plan to ever buy from Stateline Tack again. I placed on order on July 3 for a couple items, one of which I needed somewhat urgently. I expected to receive them by at least the end of the following week. When I had not, I contacted Stateline and was told that it would ship the following week. At that time, I instructed them to cancel the order. They sent it anyway (and charged me the DAY I placed the order) with NO packing slip or instructions for returns. The quality of the less-urgently needed lead rope was not acceptable, and I will not be keeping it. I emailed and called Customer Service multiple times and would get an initial response asking for more information about the problem, and when I responded to that, it was crickets every time.
I filed a dispute with my credit card issuer (and I'm only asking for a partial refund- I'm still willing to pay for and keep the more expensive item that I ordered even though I really no longer need it), and now Stateline is ignoring my credit card company and refusing to respond to the dispute inquiry.
I recommend Chick's Saddlery- competitive prices, and while their shipping fees may be a little higher, every order I've placed there has shipped within a few days and arrived in less than a week.

I purchased this fly sheet, but it was too heavy and not breathable enough for the hot, humid climate where I live. I contacted customer service to ask about returning it, and they initially approved the return. They kept the fly sheet for several weeks before I received a call from a very rude representative informing me they could not accept the return. While I was disappointed, I simply asked for the item to be shipped back to me.

The representative then asked me to provide my credit card information over the phone to pay for return shipping. I requested that an invoice be emailed to me instead, but I never received one.

I called back and spoke with a different representative, who told me there were no notes indicating that my return had been denied or that the item was being sent back. During this time, I was also emailing customer service but received no timely responses.

After calling a third time, I was finally told the fly sheet would need to be shipped back to me. I explained that I had already requested an emailed invoice so I could pay for the return shipping. Instead, I was told, *"We don't do stuff like that here."*

This was one of the worst customer service experiences I have ever had. The lack of communication, inconsistent information, and unprofessional treatment made what should have been a simple process incredibly frustrating. I cannot recommend this company based on my experience.

I bought more than $300 and they charged me shipping $30 and taxes $25. I will never buy from them again. It's a shame because when I had horses 30 years ago State Line was the go to source for affordable tack

Absolutely a miserable outfit to deal with. I hadn't ordered from them for many years and I remembered why after I placed this last order. Customer service sucks with attitude. There shipping is miserable, must have 1 person in the back, it's been showing label created last 3 days. I explained to CS I wanted to cancel the order as the item hasn't leave their facility, nope, doesn't matter will get it to the shipper when we feel like it. Never, never ever deal with these losers.

Not worth the price when they send a completely different item than what you ordered, make you email and call multiple times to follow up to get a refund, require you to take photos of the wrong product or ask you to ship it back(!), never send the original product, never respond to emails, waste a ton of your time, and you end up ordering the original product from somewhere else a month later.

I have had to call and follow up numerous times for a return that was received Mid May. Everytime customer service tells me the credit will happen tomorrow and that they will call the warehouse dept about it and nothing happens. Today I asked to speak to a manager who I was told was busy and they would call me back. They never did. I will never purchase from them again as I have had to spend so much time and energy following up on a credit I was due weeks ago. Their service is horrible. If you are considering a purchase here- don't there are many other options where you can receive good service and not be stiffed on your return.

Customer service is horrible. I tried to contact them for a simple return by email, phone, chat and Facebook.

I ordered a saddle pad based on there website photo and shipped a different color than what was ordered and charged me return charges too..I think if this is a stand up compost they will return my money including freight charges

1 STAR and if I could give zero stars I would. One star is the minimum I am allowed to select.
I placed an order on March 31 for two bottles of injectable vitamins. Nearly two weeks later, on April 11, I received a horse halter. I did not order a horse halter. I have livestock and I know what I ordered and a horse halter was not it.
I sent three emails to customer service asking for help. Not one was answered.
I called on April 14 and spoke with a representative named Samantha. She admitted the warehouse made a mistake. She asked me to send a photo of the incorrect item I received, which I did immediately while we were still on the phone. She promised to speak with her manager, told me she would do something special for me, and assured me my correct items would be sent. I heard absolutely nothing after that call.
I called back on April 15 and was told by a different representative that in order to receive the two items I already paid for, I would need to pay again and wait for a refund on my original order. I refused. I was then promised a supervisor would call me by end of day. No one called. When I called back I was sent to a voicemail box instead of a supervisor. I left a detailed message and called again. At that point Samantha told me to just go ahead and file a chargeback with my credit card company.
Let that sink in. Their own customer service representative told me to file a chargeback rather than simply resolving the issue.
This company has my money. They have the vitamins and minerals I ordered. They sent me a horse halter by mistake, ignored three emails, made promises they did not keep, asked me to pay twice for the same order, pretended a supervisor was going to call me, sent me to a voicemail box when I asked to speak to one, and then threw their hands up and told me to dispute the charge with my bank.
I am now in the process of filing a formal chargeback with my Visa credit card company and will be submitting complaints to the Better Business Bureau and the Florida Attorney General’s consumer protection office.
Do not order from this company. They will take your money, send you the wrong item, ignore your emails, and leave you to fight for your own refund.

I purchased a saddle pad for $38.99 and. paid shipping, totaling over $50 for the saddle pad and it got it here and it was actually bigger than it said when I ordered it. I sent it back and they only refunded me $26! This company is ridiculous. I even paid the extra $2.99 when I ordered it to be able to return it!

Every time I try to add items to my cart at a discounted price, the item reverts to full price for no apparent reason. The shipping charges are ridiculous and the returns process is onerous. I see things all the time on their website that I want and that seem like a good deal and then the issue with pricing and crazy shipping costs steers me away.

Purchased a solar battery from this place, accidently ordered wrong size and requested to return it. They emailed me a return label and item was returned to them..This was in January..it's now March 24th and still no refund! Thieves! Don't ever buy anything from these scammers!

Zero stars would be my recommendation. They’re awful - shipping takes a long time, and when the product arrives, if it does not fit, returns are extremely complicated. And, you don’t get your full refund. On top of it takes them many days to even issue a refund, assuming they deem it necessary. Overall a terrible experience. I got $27 back of $40, and have reached out several times inquiring about the difference and details. It’s Feb 24th and the refund was issued on Feb 19th. Please, save yourself the hassle and headache. So many other tack stores deserve my money and business. This is not one of them.

There is a $1.99 charge for Checkout+ that is automatically charged , they say it’s optional at Checkout but there is no way to delete it, that’s on top of your shipping fee . They say it’s supposed to cover return shipping and insurance if you needed to return an item. Also they charge you the 3% credit card fee that the credit card company charges them.. passing it on to there customers.. Also customer service is rude and unprofessional.. Every time I order from Stateline Tack I regret it and say I will never order from them again.

They are the worst I ordered coats for my horses all showing in stock only to have some arrive when called the lady about it told me the 15th was when next order was comming and was rude the manager just called now they are completely out of stock for the season??? Was super rude as well dont waste your money with these people at all!!!!! Will leave tons of reviews on this as she told me if I'd let her talk well im a customer that spent over 500 in one order and part of my order is missing no u listen to the customer she should be fired!!!