Statelinetack.com Anmeldelser 

Ordered an item almost 3 weeks ago, never got an order confirmation. After 2 weeks I dared to ask where my item was and was told it would take at least 4 work days to create a shipping label. My item still hasn't shipped according to the tracking number I was given and I'm curious what their next excuse is going to be.

Have had numerous orders canceled with explanation that they suddenly no longer carry the item. Very unreliable seller

I had already ordered after looking at these reviews and had placed two separate orders for blankets (that I needed quite quickly). I was very nervous after seeing bad reviews however I ordered late Tuesday night and had received both of my packages by Thursday and Friday the same week (super shocking since this is the time of year that packages tend to take longer to arrive). I had gotten free shipping with their code. Very happy with the deals I got, products, and shipping time.

I ordered a 4" bit from this company 9 days ago. Should have arrived in a few days. Shipping was extremely high for ground shipping but the worst thing is the lies that I received from 3 different employees telling me different scenarios of why the product had not been shipped. I finally have a tracking number. Got it yesterday but followed up with a call to the shipping company they used. They do not have the item yet so no information has been traced as to delivery. I tried canceling the order 2 days ago and was told it had shipped. No way did they do this. I am now in dispute with PayPal as I paid through them. Do not trust this company. They tried giving me a $10 credit toward another item. No way will I ever order from a company that lies to me.

They have a very archiac return policy. Need to come into the 21st Century. When I mentioned as much, the gal said, well, we're not Amazon. Now that's a great pitch.
Just beware when ordering because you don't want to have to return ANY item and particularly boots or any item you want to try on your horse.

Spent $43 for item that turned out to be not as advertised. They charged $12 for buyer return. Lost $55 and no refund! Never again!

Their delivery service is awful. It gives you dates when your item will arrive and then they keep changing the arrival date as to when the item will arrive.

I ordered the correct size for Half Chaps according to their sizing chart but they were too small in the area around my calf. And now I have to pay shipping to return them. I will never order from them again.

Made on order online. Payment was processed. No confirmation email. Called on Saturday, 3 business days later. Blunt women answering the phone was no help. Expedited shipping only applies after order is processed mine had not been. If I had received a email notification there would have been information about estimated dates. That must be policy to not send to avoid anyone canceling. I would have canceled, my order will not leave warehouse until Monday at earliest. Couldn’t cancel either. They have my money it’s on my bank statement. This is very misleading. They take advantage and were no help. Bad bad business. I’ll take my business else where and I have a big mouth.

I ordered 4 doses of equine vaccine and paid over 40 dollars to expedite delivery as we are in the middle of a west Nile epidemic. Stateline delivered the vaccines 3 days late, hot and when I contacted them, they initially refused to refund my shipping but did eventually. They promised to reship the next Monday for Tuesday Delivery. Instead, they shipped one dose (not the original four) and the dose arrived hot and late as well. Additionally, they charged me another 30 dollars and tax for the privilege. I contacted them immediately and they refused to refund my money and refused to reship my vaccines so now I am 2 weeks behind on receiving vaccines. They would not give me a reason for making good on my order and instead when I complained about the customer service the CSR started talking over me, yelling and hung up on me. DO NOT GIVE THESE PEOPLE YOUR BUSINESS!!!

Unable to use discount reward when ordering. Waiting two weeks now for the order to even be shipped. Waste of time trying to deal with Stateline. Won’t make that mistake again!

Never Ever try to Order anything online from Stateline Tack, all they are interested in is giving you a big Hassle just because your Billing Address is different from the Shipping Address. How often do people see when they are placing an Online Order - My Shipping Address is different from my Billing Address? Thats right, all the time, but No at Stateline Tack, they want to Falsely claim that there is an Error with your Order. No, the Error was in choosing to TRY and place an Online Order with these Incompetents

They are always out of stock!
Or you call them to make site they have it and they tell you yes, you order then days later when you should game already received the package... they send you a note e shipping you some of your order we no longer have the rest of your order. Stateline it's the worst!

The telephone number given for "Customer Service" is BOGUS!! It's a ploy for a medical alert sales scam! Impossible to get the discount they say you won! SO aggravating! Spent 2 hours trying to make my order go through--cryptic!!! NEVER! NEVER buy from this company! a waste of time.

Ve try disappointing return policy. I ordered an Amigo dog rain jacket for my frenchie. Great product, and the small almost fit, so I ordered a medium. The medium was so much larger sizing up it was shocking. No big deal I’ll return the 26.00 item. The DO NOT pay for returns and then offered to charge me 11.50 to send a return label. I decided to keep the item and try and sell it on FB marketplace to get most of my money back NOT OK Stateline!

Don't waste your time at Stateline Tack. Support your local Tack Shop. You pay for your return shipping though they ADVERTISE FREE RETURNS. What a "fine print" scam.

A purchase on Statelinetack.com (1/2 chaps that we're not close to fitting or stretchable as advertised) cost me $13 to return and 40 minutes at the post office. And now I have no chaps. Stay away from Stateline, stay local.

I have been dealing with this company regarding an incorrect amount refunded to me for over 6 months possibly even a year now!!!! Every customer service rep says they are going to look into it and contact me back which never happens. Their accounting department doesn't know how to do simple math. The order placed was for 62 dollars and change. EVERYTHING was returned after having so many issues with the order they wanted to smooth things over by paying for the return shipping. I received a refund for far less than what I paid called in and questioned it and the representative couldn't figure out why I was refunded the figure I was because it doesn't add up. Now 6 representatives later, still no solution, and this representative I spoke with this morning can't do simple math and add up the items that were returned to see what they add up to before tax and shipping. This company has gone so far down the drain I do not know how they are still operating! PURE NEGLIGENCE!

Now finally for once, I get a call back that a check from another company for 18 dollars was mailed to me. No mention of Stateline tack on it so how was I to know this had to do with them? Again the amount of this check and the refund amount still don't add up to the amount I Spent!!! At this point, I'm so fed up that it has taken this long to deal with that it's a lost cause, I'm going to eat the difference and be out of the money because there is no use dealing with people who do not listen or do out the correct math themselves to realize they are still off.

If you order the wrong size they will not exchange it! The muzzle wouldn’t fit my horse so now I’m stuck with it and have to order another one. Do not use this company unless you know exactly what your ordering

What I didn't realize before ordering from Stateline Tack is that they're just a drop-shipping company. Any order you make is just placed through their website and then shipped to you from the actual manufacturer.

Also, if you return an item, good luck getting your refund within a decent timeframe. I returned a saddle that I hadn't even used because the quality was absolute trash. I got the tracking number from FedEx (had to pay return shipping on a saddle because Stateline won't pay for return shipping, and they charge you a 10% restocking fee on top of that), and received notification that the saddle reached the manufacturer on Jan 15th.

I reached out to Stateline at the end of that week to ask about my refund, and they said their policy was that the return would be processed within 7-10 business days and the refund would be issued within 3-5 business days after that. The funny thing is: That "policy" isn't listed in their Returns and Exchange Policies. It's listed under their "Shipping & Delivery" page, which is super shady.

So, yeah. Never using them again.

I have ordered from this company in the past and had no complaints. This time I needed horse boots in a hurry and they offered one day shipping for $51.99. I went ahead and set up the order on January 13, 2024. Complaint number 1: when I placed the order there was a $59 discount applied on an order of over $300--great, that offset the high shipping charge EXCEPT when the order was confirmed the discount mysteriously disappeared. Complaint number 2: when my order had not even been processed by January 18, I called to see what the hold up was. I was told that it would take one to two WEEKS to process the order and then it would be shipped in one day. I cancelled the order, told the customer service gal, Rachel, I found this unacceptable and went to Amazon where I scored one of the boots used for half price. Poorest customer service and most misleading shipping information ever. This is the last time I order from them.
EDIT: The boots arrive today, January 19. The shipping invoice said they were shipped January 15. Based on the fact that I paid for next day delivery, they are 3 days late. Based on the caveats and disclaimers posted on their website, they are right on time. I checked my order and it still says "In Process" and no tracking information was available. Their customer service rep I spoke to last apparently could not get the information to me that the boots had already shipped; she must not have been able to see anything beyond what it said on my side. All in all a very disappointing and frustrating experience. Something to keep in mind if you decide to order from them.