Amazon.co.uk Anmeldelser 

This is not the first time I've ordered from Morrisons via AMAZON PRIME and on both occasions items were missing.i ordered Felix soups for cats as it was a good offer. 1 pound something reduced by £2. I ordered 4 pack. One only allowed me to buy 1 and the other flavour was a maximum of 3 purchases
So I topped up my grocery order to the 40 quid free slot ( yes I know I'm stupid) I was told by Amazon that I didn't check out these item when I KNEW I had clicked "add,' to basket. I would like Morrisons removed from the Amazon grocery choice for my account. They couldn't. Now I have to trapse to the local shop to buy some Felix soups and I'm not a happy bunny. ( And neither are
cats) Avoid this trap, they seem dishonest and I got no where trying to resolve this with Amazon
If something looks like a bargain there is a catch...it won't be delivered. SHAME on MORRISONS and AMAZON prime you should treat your customers better

First impressions last,
Made my first order for groceries at Morrisons through prime, 1st, my order was £50 but the decided to take £57 (so much for free delivery)
2nd got a message saying that the driver had completed my order with no substitutes and it was on its way, time was booked for 5pm-7pm, 8pm came and nothing, then 9pm= nothing, 10pm still nothing, roughly 10:45 pm i get the message that the driver couldn't make the delivery (no reason why) and it'll take 3 to 5 working days to refund the money.

I was ill and had no food in the house, this is a joke and I won't be using the service again, as the title says "first impressions last" and this was most of the day waiting for something that never arrived.
If you can't do what you say you will then don't frikkin say it !

Morrisons delivery, waited for 5 hours then they cancelled without any reason, was too late to go to shops! And then says 3-5 days for refund? No way to contact to complain, absolute joke.

Ordered Morrisons delivery through Amazon got half way to my house then got a text saying the ordered couldn’t be delivered ! No explanation no attempt to knock on my door ! No opportunity to speak to anyone or complain

I've made a purchase in August, which I have returned within 14 days. The seller didn't respond for weeks and after I've reached out claimed that item has been damaged (pretty sure it is still working), so they kept the item and the refund (~£400). I've raised it with amazon, but no good outcome. Still kept the item and the money.
Thinking of cancelling my prime membership and take my business to local shops and other online shops. Very disapointed

I found the service flawless. Ordered several times whilst isolating with covid. I could pick a delivery slot 2 hours from ordering, I had one substitution out of around 60 items in total (organic spinach swapped for non organic). Miles better than Tesco.

Absolute con.
I ordered 4 boxes of chocolate reindeer as advertised
I took several screen shots of product description saying a case of 32 reindeer so I ordered 4 boxes.
I was expecting a total of 128 reindeer and only received 4 individual reindeer.
They gave me 124 less than I ordered and wouldn’t help me.
I only ordered extra bits to ensure the minimum order amount so was basically conned into ordering from Morrison on Amazon.
Never again!!

Absolute nonsense - 60 years of age and cannot buy a new kitchen knife on amazon because I don't have one of these fancy photographic driving licences or a passport.

Got robbed by someone along the supply chain who took my 600 pound watch out of its box, and replaced it with a phone holder.

Still waiting on a refund...

Further tried to leave a review on their website to warn others of their proper shady distribution staff, the review was refused (believe me this isn't the one off robbery, ohhh no.. these thefts are all over trustpilot.)

My daughter placed the order for me as I haven't been able to place any via doorstep delivery ( nobody answers the phone and they're always at capacity!). Received my delivery, no milk at all and substituted bread rolls for crispbread! Shocking service.

Disgusting Service! Placed an order via Amazon Prime and was offered a delivery slot the same day between 8 - 10pm. Great. Received notification that my shopping was being packed, received a message from my packer concerning a substitution then another notification confirming my shopping was done. Again, great. But then...10pm and nothing. Tried to find details to track the shopping, had it actually left? Was it on the way? Nothing. No information.
10.15pm nada.
10.30pm I accessed my Amazon Orders, tapped on Morrisons and was gobsmacked to read
ORDER NOT DELIVERED
We're sorry, we were unable to deliver your order. Your refund will be processed by Amazon immediately; however, it may take 3-5 business days to see the funds in your account depending on your financial institution.
No explanation. Nothing. And what if I can't afford to wait 3-5 business days for the funds?? What if I can't afford to buy food until that money is returned? I'm a disabled, single mum what if I needed that shopping? It's an absolute disgrace. They can debit the money immediately, they should damn well make sure they can re-credit it immediately, I don't care what financial institution I use. If I could give zero stars I would. Awful. Awful. Awful.

1 star because that’s the lowest you can give

Absolute joke. Given a delivery time then 2 hours later notified that they aren’t delivering

No reason given

No alternative time

Waste of time. Just order from any other supermarket. From my experience they turn up.

I used this for the time when it first became available in my area and it was fine, mind I only ordered 3 different items. Following orders made me decide not to use it again, I ordered a whole cucumber and what I got was 2 halves - both reduced with the yellow sticker on; I've had missing items and wrong items - the wrong items are arguabley worse that no item at all because it's like the staff can't read rather than just being forgetful (whether accidental or not). However today my partner put an order in, I thought it might have improved but no.. I've decided the Prime staff at our Morrisons store are untrained and/or can't read - Plant Revolution Cupcakes were ordered, what came was Genius gluten and dairy free cupcakes. Most people won't be able to see the problem, however have you tried getting cupcakes without egg in them? Egg is an incredibly common allergen and generally, if you want cake, vegan is the only way to go. These incorrect items are included in the order without being classed as a substitute so unable to read/being untrained seems the only explanation. Or of course just a sheer lack of caring amongst the team of staff. If you want a lucky dip of items then give it a go, if you genuinely want to receive what you order then don't bother.
I realise there will be good staff on the team, however in my experience, our orders have arrived incorrect more than correct.
I will say, however tricky it is log the issue with Amazon, I have had refunds where appropriate - which is great but doesn't help when I'm expecting something and unable to get it myself, hence using the service in the first place.

I was given a £10 off voucher to try this service so I decided to give it a go instead of my usual supplier (Sainsbury's). I wish I hadn't. I allowed 2 days rather than opting for same or next day service which was offered, thinking this would make things easier. I was given a slot of 2pm-4pm today (8th September). Nothing and no one appeared. I tried to track the order - no information. I have just (17.40) received a text saying my order could not be delivered and had been cancelled. No reason given. However I will receive a full repayment but this may take a few days!!! I am disabled and housebound and I was counting on the delivery for tonight's meal and staples for tomorrow. What a shambles! If I could give this service NO STARS I would. Sadly that is not an option. DON'T USE THIS SERVICE IF YOU ARE DEPENDING ON YOUR ORDER BEING DELIVERED.

Amazon in partnership with Morrisons foods I expected quality i get from shopping in the store, having had to isolate, we placed a food order with Morrisons via my prime account, all received in time, however 75% of the items had an expiry date for the very next day, have obviously picked the dregs of the shelves it was an absolute rip off even the milk went of the very next day!! Recived at 6pm on the 2nd and 8 items had a use by date of the 3rd !!! Be warned sainsburys delivery is slightly more costly but the shelf life has more than a week!!

Twice in a row I've now had issues. First time, they delivered alcohol with the security caps still on. And now, milk is apparently out of stock and I was offered batteries as a substitution. Yes, you read that right...lithium batteries as a substitution for semi skimmed milk. When I challenged this, I was met with an abrupt, snooty, unprofessional reply and the shopping-pack-up person then turned off the chat. Ridiculous. When it arrives in an hour, I'll be checking whole lot to see what i actually end up with and getting my substitutions refunded. Never using this again. And im cancelling prime as a result of the shoddy "service". Never known anything like it. Spoke to customer services and was passed to 4 different people before even investigating my query (take some ownership!!!) and the Amazon customer service chat has no function to provide them with a screenshot to substantiate my dilemma. It's a wind up!! If I wasn't stuck working I'd go do the shop myself but seems ill now have to. Time for a breath and a brew...with 2 sugars and a battery, thanks to Morrisons and Amazon.

Totally unproffesional.

If they want to play with the big boys - Tesco, sainsburys etc, they deliver to their standards I.e to my front door or inside the flat, not just left in the communal area. I'm in a wheelchair so this delivery was disgusting. I had to struggle to get the bags, of which several items were then broken.

Did the driver think I'd levitate all the items. I know it's tough times but I hope he gets the sack. Free delivery or not, this is unproffesional. It's not just disabled people that these drivers need to be aware of, but also old people, parents etc. Home delivery means just that, not half way delivery.

Never using the service again

All deliveries have been good until this month.
Twice in August after saying my order was ready, they have cancelled . Having wasted time writing the order I then had to rush out and do unexpected shopping. Not going to use them any more now they've proved unreliable. Can only forgive once.

Had really great service until today.
Delivery between 4-6pm, placed, shopper put it together. Never left the store.
Got text after 6pm stating issue, refund being made & stated i can re-order.
No real reason given to why?

Do not order bread, pitta bread etc.
Out of date next day after you receive it.
It's convenient if ordering frozen or household staples. But fresh food is a lottery.