Amazon.co.uk Anmeldelser 

Morrisons on Amazon. Why do you keep giving me over and over again, dated or one day left on my shopping items? At this point you are using me to dispose of your goods. I am going to work out a way to invoice you for every "dated, short dated" items you deliver me. I am not here to dispose of your unsaleable items. 0.5 (St Helens/Haydock warehouse.

They gave me no notification I wasn’t going to get the family Alex cross book family cross , so I cancelled all my future books I bought from them and decided to get the books from a different supplier or ask for them for a present .if they are going to cancel my order they should notify me first

Several times its happend now, pay for prime next day delivery and it ends up not arriving until 2 or three days later with leaves me spending more money time and travel paying to get the item that i needed on the day i expected it.... Paying prime a long time now debating canceling it..... Sent me a message for delaying and sorry doesnt cover when im paying for prime

This is a Morrisons review not Amazon. I ordered for 10- 12 delivery, tracking said late but still out for delivery,
They cancelled eventually through Amazon . Problem was apparently due to address problems of which there were none, all my details were correct, Amazon were great as usual as I got full refund.

I would leave this no stars if I could
People beware. I contacted customer service after driver rang my bell, (put parcel in front of door that was not in amazon packaging, so item description in full view) and walked away. Did not wait even 1 second for an answer. As I opened door I asked if it was OK to not wait for answer and leave item in full view. His reply was that he didn't even have to knock door.
I called and asked about delivery policy and, yep, it was confirmed that drivers do not need to knock door, do not need to even try and place it out of view and do not need to wait and see if there is someone there to take delivery.
So my question is... When did amazon stop giving a toss about whether or not a customer(prime paying member for for 15 to 20 Yr) who purchases in good faith runs the risk of never receiving any packages they purchase. Is it maybe about time we all stop paying for prime delivery as it is never same day or next day delivery nowadays anyway. Maybe we should all be boycotting these companies whose main and only interest is not in its loyal customers new and old but in the profit margin that we can make for them with promises of said next day delivery and drivers who are more or less told not to give a toss about whether the package arrives intact or even if you are able to retrieve your package after it was stolen by some porch pirate who watched driver leaving parcel, not knocking door, and just walking away. Because let's be honest. They don't give a damn especially when the policy they are being told to adhere to is for anything further than the customers interest
People let's stand together. Boycott these companies who place profit before customers always

Been a pretty happy Prime member for years now
TV started throwing ads at me
Finally got fed up and bought ad free which I pay every month
But recently (past week) TV has been throwing up the ads again
So I phoned Amazon to get it fixed and "what kind of ads are you getting" "can you press the back button" "if you pay for ads free you get ads sometimes" are some of the vague answer I got from the special "tech" department dealing with ad free
Sounded like a bunch of guys pulling vague reasons out of thin air.. because they do not have the tools to fix .. you know .. the ones who have passed the Teleperformance rules ( make sure you get a lower than average call time of 5 mins or you are out the door - forgedabout customer needs)

i pay for basically free returns and tv - now am paying a little more but considering increased cost am thinking to go to netflix and pay for my returns

Had few issues with Morrision Groceries the worst was when I ordered on the 8th Sep 2026, it was delivered on that day, but to my horror found One Item "Wasabi Home Bento Sweet Chilli Chicken with Yakisoba Noodles 450g" had used by date label showing the 7th Sep the worst part I tried to complain via Morrisions web sit the reply was shocking, We can't find any violation even after I sent a snap shot of the produte and label. I was refunded by Amazon but not even a sorry from Morrisions, We all have free choose in life I have chosen Never to use MORRISIONS again.

I have had the worst ever experience with Amazon.UK I really cannot recommend them in any way.

Their customer service and complaints department are so difficult to contact that I still haven’t managed to speak to a human, despite emailing about 5 or 6 times, messaging on social media, trying to call 4-5 phone numbers I have found (none have been successful, as I can’t call them from overseas and then verify myself with data roaming restrictions whilst overseas and on the phone and as they deleted my account, I can’t login to access their help section, it’s just ridiculous! However, they have kept my mobile number attached to the account they closed without my consent and won’t remove it despite my requesting they do. This has been going on for about 3 months! WORST CUSTOMER SERVICE EXPERIENCE EVER!

What is the point of paying for Prime, every month this year I have had to complain about paid for next day delivery being delayed. The largest fulfilment company on the planet can't contact their couriers or their own distribution centres. There is no regard for customer loyalty & the customer services are a joke, you are promised that complaints will be escalated but relieve no feedback & are left waiting for your order. Amazon hide behind their own succes & think they are superior to the customer paying them.
Prime is a joke.

I'm raising a claim form for damages as a result of the failure of Amazon to ship as contracted: next day delivery ordered, no next day delivery, no help from Customer Service. Job compromised, £1000 loss.
Order number 206-7925575-6377130.

Honestly, I have never been so let down by anything I have ordered on Amazon, as I was by a recent "Morrison's" order. I'm a pensioner and live in a country town with a Morrisons about 15 miles away. I ordered 5 items, mostly cheeses and salmon in what was supposed to be an introductory deal to this service. As an extra, I added a sixth item, a feature which is supposed to be OK as long as it is added before your package is made up. The package wasn't made up until the following day, but instead of receiving an update for payment, the Item was put on hold and a message delivered that my order would not exceed the payment already made. So much for adding to your order! STRIKE 1
Next, I was given a delivery window and had to reschedule something that had been arranged, so that I could accept the delivery. When I got the confirmation of the window, I was informed that my package contained only 2 items. It did not mention which two! STRIKE 2
I waited for the delivery, the window time passed and I waited until I could wait no longer. Delivery, fortunately was made to a neighbour, 35 minutes late!
STRIKE 3
The delivery items were a large (family sized) block of cheddar, rather than 2 medium sized blocks, which let me keep the second block fresh and unopened, until I have finished the first. This is a significant difference to someone living on their own. The extra (unimportant) item was delivered, but no salmon, one of the things I had been looking forward to. STRIKE 4

Needless to say, my idea of service contrasts significantly from that of Morrisons. I certainly will avoid placing any future orders with them using prime.

Just received my Morrisons order through Prime Amazon.
Everything ok apart from the fresh items.
The bread rolls are out of date tomorrow,
The currant t/cakes were squashed and flat
The vine tomatoes contains 4 but one of them had a split through it.
Might order again but not fresh food.

As a disabled person I've been ordering shopping on amazon through morrisons.
1st order placed was excellent. Everything I ordered came, with good dates on fruit, foods, vegetables.
The 2nd order half items were missing & fruit only had 3 days left.
3rd order. I ordered bunch of ffyes bananas, should of been one bunch of bananas & only 1 banana turned up.
4th order was placed at 7.38am to be told at 10am some items wasn't in stock, & they changed delivery time from 2pm to 6pm? Then said they be out the next day?
5th order yesterday saying it would be delivered yesterday? Now it's coming today 3/7/26. And the 33 items only 23 will be coming on today's order.
Will not be using this awful shoddy service again.
I just go back to Tesco & get them to deliver.
I pay for Prime it's not cheap but Amazon have gone downhill & have no desire to correct there stupid mistakes.
So will cancel my prime & won't be ordering from amazon again.

I ordered a Flipper—a small device—on the afternoon of June 23, 2026, and paid the full price. However, 30 minutes later, I discovered there was a £28 discount on the product, yet Amazon acted as if nothing had happened. I cancelled the order, citing a simple reason: Amazon had concealed the price drop—essentially, they cheated me. I ordered the same product again at the lower price, and it was scheduled for delivery today, June 24, 2026, between 9:00 AM and 1:00 PM. But today, at 10:33 AM, I received a notification claiming they had tried to deliver it but failed? I was home the entire time, yet someone claims they attempted delivery? I have cameras; I checked the footage at the gate for the time specified—and even longer—and there was no one there, no Amazon courier. I checked the entrance camera—which is essential for entry, as one must punch in a number and someone inside has to answer to let the courier in—and there was nothing; no courier had arrived. I ask politely: what do you call this? It’s fraud—they cheat customers however and whenever they can. You know what I’d call Amazon? A FRAUD AND A THIEF—that’s the best rating they deserve!!!!!!!!

Another failed Amazon delivery. Another "delivery attempted" notification. Another day spent waiting at home for nothing.

This order required an adult signature, no problem I work from home. I was sitting in my living room with the window open throughout the (four) delivery windows. No knock. No doorbell. No entry buzzer. No phone call.

I checked "Track Package" at 5:45 - at 5:57 pm Amazon informed me that delivery had been attempted because nobody was available to sign.

That simply isn't true.

This isn't an isolated incident. It has been happening for years despite repeated complaints and escalations. My delivery instructions couldn't be much clearer:

(My Address) plus THROUGH WHITE ARCH BY THE ***** Pub – ACCESS FLAT * VIA CAR PARK.

If a driver genuinely cannot find the property, why is there never any evidence that they were even in the area? Why isn't the buzzer used? Why is there never a knock on the door? Why do they never show up in the tracker as even being in the location

The most disappointing part is customer service. Rather than investigating a recurring problem, I'm repeatedly asked whether I can make the address clearer or use a collection point.

I'm disabled and work from home. Collection points are not a reasonable substitute, and Amazon has known this for a long time.

Amazon built its reputation on reliable delivery. In my experience, it has become a system where "delivery attempted" actually means "delivery abandoned", with the customer left to prove they were actually at home.

After years of loyalty as a Prime customer, I have no confidence that a delivery marked as "attempted" was ever attempted at all.

I will say, there are excellent Amazon delivery guys, honest and reliable - today's driver wasn't one of them

My DeLonghi Nespresso EN510.W Lattissima One Coffee Machine with Milk Frothing bought via Amazon is less than 1 year old. It is now kaput. I have the warranty number YET despite returning for repair via Amazon I have been told they are returning it and can't repair it. I talked to Nespresso, DeLonghi and Amazon who said it is the others issue, where can i get my money back via the warranty or is this just lip service, NEVER EVER should a piece of technology stop working within a year, hopeless , all descaling has been done throughout that year. Let me know at my email on how I can return this to you for a refund, thanks. I have the Amazon order Order No. 026-4835908-6543567 8/7/25

I have used prime for a long time and used to be fairly reliable both with deliveries and quality and would have rated at 4 stars, however the significant change is with delivery dates have become very unreliable. On Amazon the courier to be used should be stated prior to purchase, as couriers can vary a great deal and can be good in some parts of the country and poor in others, but give power to the purchaser.
8 out of 10 deliveries used to be on time, now it is 3 or maybe 4, yes the use of cheap services may be the reason but power to the buyer who knows how important the timing of the delivery is.
New systems needed, other market places are available.

Cancelled at the last minute with no explanation! Order was supposed to arrive 2-4pm and at 2:30 they cancelled the order with no reason at all and said they would give me £5 on an Amazon gift card which is laughable!

Driver pretended to delivery order said it has been delivered then rode off with it - delivering nothing - wont ever use again and will let everyone know to avoid

Extremely disappointed ordered a 20kg sack of Charnwood Marine Duck on Amazon Prime. It was supposed to be next day delivery. But hasnt moved from the depot. Abismal service, expected better.