Amazon.co.uk Anmeldelser 

Not for the first time has my Morrisons order through Amazon been cancelled. No phone calls just an email to say it will arrive later, then just a silence and eventually cancellation

Terrible over the last few months from out of date / spoiled food, missing items and late delivery. Last order I made I paid £7 delivery I then added stuff ti my order before it was packed but was charged delivery again instead of it being added to my first order. Then the order that arrived wasnt even mine. When I asked Amazon to send the driver back they asked for puctures then gave me a refund and said i could just dispose of it. When I asked for the complaints email address and sent an email I got a reply saying that email address is not in use so I will not purchase from Morrisons through Amazon again

I recently had a deeply confusing and uncomfortable experience with Amazon UK.

I suddenly started receiving packages I never ordered. At the same time, I received emails saying that my orders had been “canceled,” that “payment could not be processed,” and that I had been enrolled in a Prime trial I never signed up for.

When we tried to log in, I discovered that an Amazon account existed in my name and email address — but it had been created without my knowledge. Inside the account, there was a payment card number I have never seen before. It is unsettling to receive products I didn’t buy and find that your personal details are connected to an account you did not create.

Airmee, the delivery company, told me it was an Amazon issue.
Amazon directed us to the sellers.
And the sellers did not respond.
No one took responsibility.

This creates a real sense of insecurity when your name, email and home address appear to be used within a system that offers no clear explanation, no corrective action and no proper support to understand what has actually happened.

I sincerely hope Amazon will take cases like this seriously and strengthen both their security measures and their customer service, so that other customers do not end up in the same situation.

Awful. I did click no substitute on several of the items despite this I got a text message saying that they have made substitutes and when I clicked back onto my order, it said it was too late to cancel them.. the substitutes were totally unsuitable and it will be a waste of food plus it was very expensive. I'm really annoyed about the whole thing and I will not use it again even if I'm desperate.! I was too ill to go out today that's the only reason why I used it. As a pensioner, I cannot afford to waste food so it's very annoying. I am now waiting to get a delivery that I won't be able to use and I can't alter it despite being hours till it's delivered!

Stupidly I used this Morrisons delivery for the second time. Booked following day slot 6pm to 8pm. Tracked order . Received text delivery running late. Then after 10.30 p.m received message order has been cancelled. EXACTLY the same as the first time. Two orders neither delivered.I will NEVER order again. Why offer a service you can't deliver?

Terrible service, over the past few weeks the service has got worse. The most comical substitute was a pack of crackers instead of throat sweets. The most recent had no ice packs so the food was barely cold.
I will only order if I’m desperate now.

Never again!! Tesco it is! Ordered because of a £15 voucher and advised of the cost. £9.98 MORE was deducted from my bank account. Had to jump through hoops to be connected to Amazon Customer Service and was promised a refund. But if Morrisons are conducting business like this they're ripping folk off in the hope that they wont be bothered to 'call in' to complain.

I’m on my third try of this service and won’t use it again. Charged twice for delivery of items that couldnt be tagged on 15 mins later onto an initial order and I think the worse part is …no customer service . It’s a ‘cold’ impersonal service.

I would rate the service 0 delivery booked in between 4 pm and 6 pm waited until 8-30 thymol’s order is cancelled shocking service never again will we order Morrisons home delivery through Amazon

So angry. Second time I’ve had a msg saying unable to deliver due to access to the property issues. Load of rubbish. No problems with access. Last time it happened I phoned to complain but customer service not interested so I didn’t use it again for months. Last delivery was fine but now again today. They have a contact number. Why don’t they use it
3-5 days for refund. They take the money out straight away.
Appalling service. Appalling attitude
Definitely won’t be using again

If I could rate this zero I would, today all of my most expensive meat items were missing. It is the last time I will order Morrisons via Amazon. I contacted Amazon and got the third degree, they did offer me a refund, that’s great but what happened? They said they would investigate but they won’t… I asked at least over half dozen times for their formal complaints procedure and they changed the subject, the last time I asked they ended the chat. What a joke I am furious…. This isn’t the first time items missing and crushed fresh food, will never order via them again

Shame, it could be a good service. I did a full weekly shop, even the delivery guy said it was unusal. I had a £15 off voucher so thought why not. I couldn't get a delivery slot for the day I wanted and had to wait until the day before, however while loading the basket I recognised a few products and thought it sounded expensive, on checking the prices they are a lot more than on Morrisons own website and actually cancelled out the £15 and some. If it were an emergency and I needed groceries next day then I might use it, but I think I'll. Stick to Ocado

For the first time since I became a customer of Amazon including when I lived in the USA) and since I moved back to the UK, I decided to make use of my Prime Membership to watch "Downton Abbey" on the Amazon site. I also (in retrospect) stupidly agreed to pay £2.50 to stop advertising. IT WAS AN EXTREMELY FRUSTRATING EXPERIENCE. The Amazon site kept changing the episodes I was trying to watch, fast forwarding, backtracking, etc. I ended up not knowing where I was in the series.

Tried a few times and the main issue is fresh and fresh fruit.
Sandwich meat is out of date in a day of arriving and the fruit is fit for the bin.
Who ordered sandwich meat for the week that arrives on a Saturday but has a use by of the following day. They dont care what they give you. Here's adult cat food but 1+ food arrives etc

I do my grocery shopping for convenience due to a disability but I've found especially in the last few weeks that the availability is less and less, there's missing items and really poor substitutions. Today there was 4 items missing but a friend who works near the store the order is from popped in and found all of them!? I think it's time to find alternative!

3rd late morrisons delivery in a week, what the hell is going on, are you using boat people for delivery drivers

I'm forced to give 1 star as there doesnt seem to be an option to have no stars!!

Amazon used to have their own food service which i thought was good overall. They need to go back to that as 'The Morrisons experience' is appalling.

These are the highlights:
1. Any fruit ordered will be inevitably be around 1 hour from inedible once received. Morrisons treat you as their alternative to a fruit dustbin. DO NOT BUY FRUIT FROM THESE PEOPLE.
2. Frozen foods packed with non frozen with no ice packs which Amazon used to provide. So your perishables are going off straight away.
3. No detail on what was substituted.
4. You'll get one or more wrong items on every order without fail. If you order 8 of something you'll get 4, this has happened so many times to me it cannot be a coincidence.
5. The only way to get a refund is by following a complicated online process which defaults to you needing to go into a store to get a refund, there's no one to call.

There are many other problems....

THIS SERVICE IS TERRIBLE.
AMAZON MUST BRING BACK THEIR OWN FOOD SERVICE NOW PLEASE.

I am amazed about the negative reviews on here, however I suspect that it is only mainly folk with complaints who leave feedback. Some folk just like to complain and many others who are just happy with their order don't bother to leave feedback.
I placed another Morrisons order on Amazon earlier today. I received the order this evening and it was just perfect. It is a treat to have everything delivered straight to your front door !
All the fresh food looked to be excellent quality - as it always is with Morrisons - and the use by dates were just fine.
Thank you Amazon / Morrisons - as always, a 5***** experience.

A soggy mess of groceries.

Very disappointed with Morrison's delivery. Expected a delivery this morning, was texted that it was on the way and 3 stops away and then got a text cancelling the delivery with no explanation.

Will NEVER use Morrison's on Amazon again. I can't count on them to be reliable deliverers.