Phase Eight Anmeldelser 

I went to the Meadowhall store a lady called Jill help me zip up my dress but it was too tight for so I asked for the bigger size which she got me straight away I loved the dress and bought it nothing was too much trouble gor Jill I felt extremely valued as a customer

Had a great experience in the Merry Hill store. The staff were very helpful taking the clothes into the fitting room for us and helping us with the zips on the outfits. I neded a jacket for the dress I was buying they checked the stockroom for me and ordered me a jacket which came the next day with no delivery charge. Very happy with my outfit for my brothers wedding.

I love shopping at Phase Eight. The staff at Merry Hill are so helpful and attentive. Always friendly and greeted with a smile.
On this occasion I needed to do an exchange. The staff again were very helpful and it was no problem exchanging the product.
The only constructive criticism I would give to Phase Eight is more looser longer tops which cover the arms.
I do however love the colours that are out now 😁

Excellent customer service
Mellisa ( in worcester branch) was excellent with her help.

Excellent customer service in the Shrewsbury location. I dithered on buying a beautiful wool jacket. I decided to buy it and went back to the store 15 minutes later, but it had been sold in my size. The shopping assistant immediately offered to check on-line and order one for me. My order was delivered the next day. Very pleased with my purchase.

I was looking for dress for my niece's wedding. The lady assistant was very helpful and made the whole experience very enjoyable

I went into the store with a coat in mind and the ladies in there were so helpful and friendly and made the trip an even nicer experience. Oh and I love the coat which was 25% off !

Shrewsbury is a lovely store. The staff are friendly and welcoming. I am very happy with my purchase.

I visited Caledonia Park in Gretna today and went into your wonderful shop. It had a great range of choice and I bought a beautiful Hobbs coat. I was delighted that they had a petite size - which in my opinion is very unusual. I was helped in my choice by a lovely lady called Sally.
I can highly recommend a visit. The stock and the staff are wonderful. Elsie Martlew

Placed an order and was given a delivery date between the 5th - 9th November, no tracking or any communication from the seller. Contacted them on the 10th to ask for an update on the order, to be told the item is out of stock so cant be fulfilled and to wait 3-5 days for a refund. So if i hadn't reached out for an update would not have known. Surely at the time of ordering I should have been contacted!!

I visited Buchanan Galleries with my daughter to try and get a petite dress for my Christmas Wedding 23/12/26. The lady that served me was amazing, so helpful , nothing was a problem. I have recommended this store to all of my friends etc., Very satisfied customer.

Had a great experience at the Manchester store. The staff were very helpful obtaining different sizes and suggesting different garments.
The only downside is the lack of petit clothing. The range in store is very limited.

I'll probably just get the usual AI-generated response to this, as all other disappointed customers seem to do, but have decided to post this anyway, to warn others.

I returned three dresses, got refunded for two. Have emailed a couple of times, got 'non-answers'. I then AI'd the issue and apparently it's a regular issue with Phase Eight- their system cannot handle multiple returns in one package. So now I have followed the instructions given by AI in an attempt to get this resolved. The people who answer emails either do not know what the process is, or can't be bothered to tell you.

Also looking for a refund for the 'next day' postage charge, as only part of my order arrived within the timeline. If they knew they were not going to meet the deadline, then that charge should have been refunded immediately. The customer should not have to chase it. if I had known that they could not deliver within the timeline, I would just have opted for the free standard postage option.
@ Phase Eight, if you really do want to sort these issues, here is my order number 19658366 and the email thread reference 3191608 - I have sent my proof of postage of the returns in my latest email.

I'll let others on here know if I get a resolution!

Visited the Cambridge store, as I often do, and as always staff were friendly, polite and very helpful.

Really helpful members of staff , very happy to help find suitable items of clothing , such a pleasant shopping experience, I think the Wimborne branch may be the most helpful shop I’ve shopped in

This is not a premium brand, its Primark without the customer service.

Bought a bag as a gift. It showed up damaged, and of surprisingly poor quality for a nice store.

When I took it to store to return, the unbelievably rude store clerk refused to return it ... because it was damaged!

She had obviously been coached on how to refuse customer returns as she tried several other reasons before landing on that one.

So fair warning: do not buy anything from Phase Eight. I would suggest not taking a job there either as it can't be fun having to rip-off angry customers all day.

I purchased an expensive dress from Phase Eight that arrived with a faulty clasp, marked with green tape, suggesting the defect was known before dispatch.

I first contacted Phase Eight on 6 October. Almost a month later, I am still unable to return the dress or obtain a refund.

Despite acknowledging the fault and confirming I'm entitled to a refund, Phase Eight has repeatedly claimed a returns label has been emailed to me. It hasn't. I've checked every folder and provided an alternative email address, but nothing.

I've since been directed to Global-e, which manages their international returns. Their alternative returns portal doesn't even allow me to select Australia as the country I'm returning from! I've contacted Global-e directly and received no response.

After countless emails, repeated assurances and no practical resolution, I've now had to escalate the matter through PayPal.

**For a premium brand, this level of customer service is absolutely unacceptable.** Customers shouldn't have to spend weeks chasing a refund for a faulty product, particularly when the retailer's own returns process makes it impossible.

**Buyer beware, especially international customers.**

Order No. 19661655 – Very Disappointing Quality and Returns Process

I ordered this jacket online from Phase Eight, and although it arrived on time, I was extremely disappointed.

For a jacket originally priced at £129, reduced to £79.99, I expected a much higher standard of quality.

Not only was the quality of the jacket underwhelming, but it also arrived extremely creased and covered in what appeared to be foundation makeup. I find it astonishing that this wasn't picked up during quality control before being dispatched to a customer.

To make matters worse, I had ordered the very last size 10 available on the website, so an exchange wasn't possible.

The returns process was equally frustrating. The postage labels emailed to me were so small they were practically impossible to read, with no obvious way of enlarging them. I eventually had to take a screenshot and print that instead. Surely, in this day and age, Phase Eight could introduce QR codes for returns to make the process easier for customers?

Needless to say, the jacket has now been returned.

Overall, a very disappointing experience from a brand I previously associated with quality and high standards. I certainly expected better, both in terms of the product itself and the customer service experience.

I wish I had read more of the reviews before placing my order with Phase Eight.

I have been waiting far too long for a refund and have had to constantly chase via email to get any sort of update. The level of customer service and communication has been extremely disappointing, and the time it is taking to resolve what should be a straightforward refund is simply unacceptable.

I appreciate that Phase Eight has experienced a cyber attack, but as a customer, I should not be left feeling anxious and uncertain about getting my own money back.

Having now read other customers’ experiences, it appears this is a recurring issue, which is even more concerning.

I would strongly advise other customers to read the reviews before ordering. I certainly won’t be ordering from Phase Eight again. They have completely lost my trust as a customer.

Please can someone get back to my email and provide an update on my refund as a matter of urgency. My order number is 19606558

Walked past the St Albans store not wantung to buy anything and saw a great outfit in the window ! The sales ladies were so nive friendly and professional and offered help but not pushy at all - ended up buying the skirt and top AND a dress 🙊