Pegasus Jewellery Anmeldelser 

72
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely love myPegasus Equilibrium Vitality Bit Bangle in gold and blue. The delivery was super quick and beautifully packaged. I will definitely be ordering other colours for myself! And presents... Se mere

Bedømt til 4 ud af 5 stjerner

Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Se mere

Bedømt til 1 ud af 5 stjerner

To say that I am disappointed with this company is an understatement. My order was placed on the 19th May and I have still not received anything. I have emailed 4 times requesting a refund and have h... Se mere

Virksomhedsoplysninger

  1. Smykkeforretning
  2. Bijouteri
  3. Guldsmed
  4. Smykkedesigner
  5. Smykkeproducent

Skrevet af virksomheden

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

72 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 77 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(72)

43 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Poor customer service

Brought two bracelets on the 19th September as birthday presents. one was broken so I emailed immediately and was told a replacement would be sent out. I’ve emailed a number times since and each time told it’s been dispatched but still no bracelet.

11. oktober 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Customer service severely lacking

Having been a customer for many years and living the items, I was lucky enough to win a voucher in the £10 lucky bag. Having waited and chased for the voucher for over 3 months, I finally received a discount code and I ordered three items, one being one of the most expensive Items they sell.
This item arrived damaged and I requested a return, which was accepted and they confirmed receipt. To date I have not received any voucher or refund, they refuse to answer my emails and I have been blocked on messenger.
A really shoddy way to treat loyal customers.

1. august 2025
Uopfordret anmeldelse
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Dear Jessica,

Firstly thankyou for being such a loyal customer, as a small business we very much appreciate your support.

Congratulations on winning the mystery bag. This was a prize draw where for £10 you received a piece of jewellery worth at least £30 or one lucky person won a £200 voucher.

The last email sent explained that the £200 voucher code had been reinstated. As you used your prize voucher to purchase the goods we cannot offer a refund- simply reinstate the voucher. We apologised for the issue with the bangle, which is most unusual and offered a replacement but understood you wanted a cash refund alternative which is not in lines with terms and conditions. However your voucher is still active with the code given previously.

I can't find any emails or messages that have not been responded to, however I will continue searching.

Once again we really appreciate your custom and we apologise for any upset caused.

Kind Regards
Pegasus Jewellery Team

Bedømt til 5 ud af 5 stjerner

Mystery Bag

A beautiful necklace arrived as my Mystery Bag surprise. Thank you it is lovely. I haven't stopped wearing it. Great service. I will definitely apply for another Mystery Bag.

30. juni 2025
Bedømt til 5 ud af 5 stjerner

First time buyer

Amazing choice of beautiful jewellery. The descriptions of the items are detailed and make it easier to decide on your purchase. My items arrived well packaged with a jewellery pouch. The items were for myself but would make a fantastic gift. Very impressed.

30. juni 2025
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Thankyou for your lovely review, as a small, family firm we try very hard to offer excellent quality but affordable items.

Kindest Regards,
Pegasus Jewellery Team

Bedømt til 5 ud af 5 stjerner

Great service

Great service, I have purchased a few items from Pegasus and they have always been very helpful and the stainless and gold bracelet that I got this week is really nice I an very pleased with it.
Thank you very much for the help and prompt service.

27. juni 2025
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Thankyou for taking the time to leave a lovely review. It means the world to a small company.

Kind Regards,
Pegasus Jewellery

Bedømt til 5 ud af 5 stjerner

fabulous jewellery

fabulous jewellery, fast delivery

23. juni 2025
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Thankyou for taking the time to review. Much appreciated.
Kind Regards
Pegasus Jewellery Team

Bedømt til 5 ud af 5 stjerner

5 * product and purchase process

Arrived in the timescale advised at point of purchase and item I can not fault for looks and use or use. The sticks are strong so appear to be keeping all bugs well clear of me thank goodness.

23. juni 2025
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Thankyou for reviewing our bug bracelet. I couldn't live without mine. We really appreciate the feedback.

Kind Regards,

Pegasus Jewellery Team

Bedømt til 1 ud af 5 stjerner

So I bought a necklace and bracelet…

So I bought a necklace and bracelet from this company I only received the braclet emailed to find out where the necklace was told it was late coming back from hallmarking promised to send another one in the post to receive it next day it didn’t turn up explained it was a birthday present I now have an upset daughter with half a birthday present emailed the company 3 times only had one reply not very good customer service and still no necklace!!! Not very happy!!!
Said they refunded me and they definitely didn’t

8. juni 2025
Uopfordret anmeldelse
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Hi Tanya,

I apologise for the upset caused. As a small company we had suffered some delays this summer from our manufacturing then added to by some delays in hallmarking.

The second necklace was sent as promised although we had logged this as a missing parcel, we are exceptionally sorry for this.

We issued a refund as we appreciate how upset you were and a full apology. As a small firm we work so hard but sometime mistakes do happen.

Kindest Regards,

Bedømt til 5 ud af 5 stjerner

Horse shoe necklace

I purchased a horse shoe necklace from pegasus jewelry to the USA and was blown away by the quality and how beautiful it was for my wife. While in shipping it was held by customs and i contacted pegasus and they came through for me by emailing me back quickly (even out of office) with where the necklace was and were extremely kind and helpful. I highly recomend this company and their products. Thank you so much!!

3. maj 2025
Uopfordret anmeldelse
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Dear Jordan, Thankyou for taking the time to review, we are so lucky to have so many loyal customers from the U.S.

Kindest Regards,
Pegasus Jewellery Team

Bedømt til 5 ud af 5 stjerner

Wonderful Indy company with gorgeous pieces

Bought so many of Kim’s pieces: the silhouette necklace has never left my daughter neck since getting it and the vitality bracelets are superb. We’re a ‘horsery’ household but I love being able to support a small, local business on return for some beautifully crafted and curated pieces!

7. november 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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