Pegasus Jewellery Anmeldelser 

72
TrustScore 4 ud af 5

4,2

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely love myPegasus Equilibrium Vitality Bit Bangle in gold and blue. The delivery was super quick and beautifully packaged. I will definitely be ordering other colours for myself! And presents... Se mere

Bedømt til 4 ud af 5 stjerner

Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Se mere

Bedømt til 1 ud af 5 stjerner

To say that I am disappointed with this company is an understatement. My order was placed on the 19th May and I have still not received anything. I have emailed 4 times requesting a refund and have h... Se mere

Virksomhedsoplysninger

  1. Smykkeforretning
  2. Bijouteri
  3. Guldsmed
  4. Smykkedesigner
  5. Smykkeproducent

Skrevet af virksomheden

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

72 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 77 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(72)

43 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Fantastic Jewellery

I’ve bought multiple pieces from Pegasus and they are all absolutely beautiful! The trio stirrup necklace is my absolute favourite and everything is really reasonably priced. Fantastic small business!

1. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have purchased items of jewellery…

I have purchased items of jewellery from Pegasus for a number of years now.
I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself!
Delivery is quick, and customer service excellent. Good quality jewellery that always looks great!

27. februar 2026
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I only buy from Pegasus jewellery and…

I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of jewellery over the years have just got better with so many new designs to choose from and very thoughtful designs to suit every one. I love to wear them daily even at the yard or on a special occasion. I get constant compliments so much so I have already gifted charms to close friends and relatives on there birthdays or christmas 🫶

27. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Lovely quality jewellery

Lovely quality jewellery, delivered with care and packed really well, my wife really likes the horse equipment theme, and says she would recommend this company , For a wife, partner or daughter in to horses the jewellery is ideal for gifts that you wont find on high street.

4. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great For Gifts

I live in Spain and have bought gifts for family and friends in the UK.
Perfect and easy to order.
The website is easy to use and select from.

27. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have yet to receive the item I…

I have yet to receive the item I ordered. It was meant to be delivered by the 11th February. It’s now the 24th. Heard nothing.

24. februar 2026
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Hi Eileen, if you follow your tracking on Evri your parcel was posted to Singapore from the UK on the 6th February, unfortunately we are out of control with how long international postage can take. We will monitor progress and hopefully be with you very soon.

Bedømt til 1 ud af 5 stjerner

Would Not Recommend After This Experience

I paid £7 for next-day delivery on 9 November, expecting the item on 11 November. It didn’t arrive. Royal Mail confirmed the parcel was actually posted on 11 November, despite the seller claiming it was sent on the 10th.

Delivery was attempted on 12 November, which was too late, so I refused it. It was returned to the seller on 18 November.

What’s most frustrating is the complete lack of communication. The seller replied to only one email, provided no phone number, and ignored all further messages about a refund. In the end, I had to go to the trouble of getting my bank involved, and after a month the refund was finally issued.

Really disappointed, especially from a small company. If they had handled the situation properly at the time, I might have returned as a customer, but after this experience I definitely would not recommend.

10. november 2025
Uopfordret anmeldelse
Pegasus Jewellery-logo

Besvarelse fra Pegasus Jewellery

Dear Melanie, thankyou for taking the time to review and we apologise for the service you received.
We did send our franked mail to the post office on the 10th, we raised a query as to why it wasn't processed that day via the Drop and Go service and were simply told " we were too busy". I completely agree that this service is not good enough but was completely out of our hands. We dispatched on time.

We did refund the order even though we never received the refused jewellery back from Royal Mail. I am sure you can imagine this is a huge hit on a small business.

My small team work extremely hard and relating to our policy of work place protection abusive or threatening emails will not be replied to.

I am deeply saddened we will not be seeing you as a customer again, I feel this is a very harsh review based on the fact we were let down by Royal Mail as to why it was received a day late.

As always we take feedback very seriously to continue and grow so we will discuss this in our team meeting and see how we can use this to continually improve.

Kind Regards
Kim Wilson
Director

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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