My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help
Virksomheden har svaret
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Se mere
Virksomheden har svaret
Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktoplysninger
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Storbritannien
- 0345 141 4663
- homegroup.org.uk
4,2
God
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Home Group
Hi Mr Catton,
Thank you so much for the 5⭐ review!
We appreciate you taking the time to leave this review.
Thanks,
Reece
Got the answers I was looking for.
Got the answers I was looking for.
When you log on you provide your details, why do you then have to provide them all again, there is also a reference number allocated to your repair, it just seems like duplicating work and taking up more time.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Anne,
Thank you so much for leaving us a 5⭐ review — we really appreciate it.
We understand how frustrating it can be when you're asked for information more than once. Unfortunately, we don’t always receive all the required details on our end, so at times our advisors may need to request additional information to ensure we meet Data Protection requirements.
We’re currently reviewing this process to make the service smoother and more efficient for our customers.
Thank you again for bringing this to our attention.
Thanks,
Reece
Besvarelse fra Home Group
Hi Mandy,
Thank you so much for the 5⭐ review!
We are glad to hear you got what you needed.
Thanks,
Reece
Repairs required reported using online…
Repairs required reported using online chat very efficient polite and friendly someone coming tomorrow to attend Repairs very happy with service received 🙂
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Jp,
Thank you so much for the 5⭐ review!
We are glad to hear you are happy with the service and the advisors were polite and efficient.
Thanks,
Reece
Amazing how this time something was…
Amazing how this time something was actually going to happen
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi John,
Thank you for taking the time to leave us a 5⭐ review!
We are glad to hear you had a good experience.
Thanks,
Reece
He answered my question straight away…
He answered my question straight away and was very polite
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Abigail,
Thank you for taking the time to leave us a great review.
We are happy to hear that our advisors dealt with your issue efficiently.
Thanks,
Reece
Yvonne helped with my rent account…
Yvonne helped with my rent account situation.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Briony,
Thanks for the great 5⭐ review! We’re glad Yvonne could help with your rent account.
Thanks,
Reece
Sorting the problem out
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi,
Thank you for taking the time to leave a review.
We're pleased to hear one of our agents was able to help you with your issue.
Kind Regards,
Reece
Homegroup chat
Used homegroup chat this afternoon to discuss repairs and got help from gavin. Very helpful and quick to respond to questions
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Morris
I am so glad you could stop by and leave Gavin a 5* review i will pass this on to him and i am glad he was helpful for you.
Kind regards
Stephenie
Quick response and straight to the…
Quick response and straight to the point and helpful
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Gemma,
Thank you for taking the time to leave a review.
It's great to hear the service you received was clear and efficient.
Thanks,
Reece
Timely response
Timely response, and enquiry quickly handled on web chat bot
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Justin
Thank you for reaching out and leaving a 5* review we appreciate it and i am glad your enquiry was handled quickly.
Kind regards
Stephenie
Besvarelse fra Home Group
Hello Sophie
So sorry to hear you you feel this way we would appreciate if you could get in touch with us about this and we can help resolve this. You can contact us on 03451414663 or use the live chat function.
Kind regards
Stephenie
Clyde was helpful and friendly
Clyde was helpful and friendly
Great service.
Thank you
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Clare
I am glad you found our service friendly and helpful and you got the support from Clyde. He will be grateful and i will pass this on.
Kind regards
Stephenie
The customer service called Clyde was a…
The customer service called Clyde was a great help thank you for sorting this out
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Anton
Thanks for stopping by and leaving Clyde 5* review i am glad you got great customer service and im sure Clyde will appreciate it. I will be sure to pass this on.
Kind regards
Stephenie
Reece was very helpful and overall I…
Reece was very helpful and overall I have a very good experience with HomeGroup!
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Ramona
Thank you for stopping by and leaving us with a 5* review and i am so glad Reece was helpful to you and you had a good experience i will be sure to pass this to him and pass your comments.
Kind regards
Stephenie
I discovered an unexpected leak from…
I discovered an unexpected leak from the Condenser boiler which left me without hot water and no heating.
The issue was flagged up as an emergency repair by the Home Group operative to be fixed within a few hours.Thank you Reece for making this as uncomplicated and straightforward as possible
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello KC
Thank you for stopping by and mentioning your issue with your boiler. I am so glad Reece was able to be of help and made it straightforward i will pass this on to him.
Kind regards
Stephenie
Adriel was super helpful and…
Adriel was super helpful and professional. Answered my queries. Resolved the issue I had that had been causing me concern. Very happy with the service I received.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Vikki
Thank you for your response and your feedback and i am glad adriel was helpful i will feed this back.
Kind regards
Stephenie
Not professional property is really…
Not professional property is really dirty expecting me to clean it I have a disability the property is not suitable for me and they don't care small overpriced put there with no one in the area and no support network one of them was racist to me would nit recommend to anyone
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello
So sorry to hear you are having these issues we would appreciate if you could get in touch with us about this and we can help resolve this. You can contact us on 03451414663 or use the live chat function.
Kind regards
Stephenie
Been left with no way to wash
Been left with no way to wash, or use the toilet due to tiles falling off the wall and the walls behind them being rotten due to moisture and black mould. Home group was told and my elderly mother was told nothing we can do it’s the weekend. Disgraceful. It’s a health and safety issue, she has existing medical issues. Home group also need to realise weekends is not out of hours. It’s the only time that people who work to pay their rent have free.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Trevor
So sorry to hear this. We can help resolve this if you can get in touch with us via 03451414663 or the live chat function.
Kind regards
Stephenie
Rearrange an appointment
I contacted Home Group by live chat for the first time. I had a scheduled engineer visit for one day next week, but due to an unexpected appointment that afternoon, I was worried that the appointment might need to be rearranged. Clyde was very helpful, he spoke to the scheduling team and advised that the appointment would be conducted in the morning, enabling me to attend my appointment in the afternoon.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Joyce,
Thank you for the 5⭐ review!
I’m really glad your first live chat experience went well. It’s great that Clyde was able to help you with this. I’ll be sure to pass your feedback on to him — he’ll appreciate it!
Thanks,
Reece
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Læs om anmeldelsesprocessen på Trustpilot.
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