My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help
Virksomheden har svaret
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Se mere
Virksomheden har svaret
Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktoplysninger
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Storbritannien
- 0345 141 4663
- homegroup.org.uk
4,2
God
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and easy to get on the chat online
Quick and easy to get on the chat online
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Russell,
Thanks so much for the great 5⭐ review!
We are glad you found it easy. If you need anything else, please don’t hesitate to get in touch.
Thanks
Reece
Query Relating to front of house boundary lines
Used the online chat service for the 1st time after being a Homegroup tenant for near 22years.
Reece delt with my query quickly and efficiently and offered further help and advice to do with my enquiry. Very pleased with the help I received.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Kirstie,
Thank you so much for taking the time to leave such a great 5* review. I’m really glad I could help with your query. If you need anything else, we are always here to help.
Kind Regards,
Reece
FOR ATTENTION OF MARK HENDERSON CEO-
No repairs have been carried out on my gutters after two years and over 20 visits from repairs! Imagine living through that. Imagine over half of those visits were no shows! Imagine waiting in your flat all day for the failed visits. Then the work is never completed. Workmen visited again last week and didn’t touch my gutters.Imagine having bowls under your sink catching water from a repair 3 years ago that couldn’t be resolved as plumbers just bodged it or said the usual “Home haven’t got the money mate” . According to the Ombudsman Home Group makes a huge profit and CAN complete repairs.
What with nothing being done about the dog urine that’s been complained about the LOUD wake up from their ring doorbell and the lack of repair on my very blocked gutters I’ve come to the conclusion I need to take this further. Could Mark Henderson CEO contact me today I will keep this review as evidence as my housing manager doesn’t address my problems. I was told I’d receive an email which never arrived. Unfortunately the only person I will talk to would be Mark Henderson. I will await his call today. I just want to state I will be talking to nobody else but him. If Mark could also have ready reasons why I pay my service charges for maintenance which isn’t obviously carried out.
Reply to Stephanie- no I won’t phone and waste my time anymore- also I won’t be paying my service charges as the association is working illegally charging tenants for services not given. So no I won’t be phoning you can phone me!!
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Warren
I am sorry to hear you are experiencing these issues still with your gutters and the sink if you could contact us on the below details and we can look into this for you as we take all of this serious. The details are as follow
03451414663 or use our live chat function and we can support you on this.
Kind regards
Stephenie
My question on the chat was answered…
My question on the chat was answered quickly and efficiently.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Nanaouannicktalktalk.net
Thank you for stopping by and leaving a 5* review and i am glad your chat was answered quickly.
Kind regards
Stephenie
Great experience
Very polite and quick at sorting out problems. Trustworthy.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Lizzie
I am glad you had no issues sorting your problem and i am glad you got sorted quickly. Thank you for stopping by and leaving this review.
Kind regards
Stephenie
Reported a repair using online chat
Reported a repair using online chat
Russell was polite and helpful
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello
Thankyou for stopping by and leaving Russell a 5* review. I will be sure to pass this on to him and thank you again
Kind regards
Stephenie
I would rate it 0 if I could despite it…
I would rate it 0 if I could despite it praising itself on helping domestic violence survivors they made no effort to help move me at all even though I was extremely high risk and even after social services and doctors pushing and pressing them! all thanks to them I still live in the same property I was abused in day in day out with long lasting and damaging effects on my mental health!!!
DISGUSTING HOUSING ASSOCIATION!
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Brogan
Sorry to hear this and the difficulties you are having. We have attempted to call you if you could give us a ring back we can discuss the options on 03451414662 or use our live chat function and we can see how to support you on this.
Kind regards
Stephenie
Fantastic staff
Great team, always willing to help.
Thanks guys.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Sarah
Thank you for stopping by and leaving a 5* review. I am so glad you think highly of our team and we are always willing to help.
Kind regards
Stephenie
Quick reply on chat bot .
Quick reply on chat bot .
Appointment made straight away and engineer sent to repair boiler.
Customer service very nice and polite .
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Wendy
Thank you for the 5* review i am so glad you had your issue resolved.
Kind regards
Stephenie
Besvarelse fra Home Group
Hello Ann
Thank you for leaving us a 5* review i am so glad you got an advisor to help you.
Kind regards
Stephenie
Advisor was lovely
Clyde was lovely. I had two issues to report and he sorted it out for me.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Mandy
Thanks for leaving Clyde a 5* review he will be thankful and grateful that he was able to help I will pass this onto him.
Kind regards
Stephenie
Very helpful excellent customer service
Very helpful excellent customer service
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Malcom
Thanks for the 5* review i am glad you had excellant customer service.
Kind regards
Stephenie
Clyde was lovely
Clyde was lovely! Got my appointment changed with no hassle thank you so much!
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Aimee
Thanks for taking the time to stop by and leave Clyde a 5* review i will pass this on to him and make sure he knows.
Thanks again
Kind regards
Stephenie
Reece was very personable
Reece was very personable, patient, and helpful. He resolved my issue very quickly.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi El Coupo,
Thank you so much for taking the time to leave us a great 5* review.
I am pleased to hear that your experience was positive and that I was able to help you quickly.
Your feedback is greatly appreciated.
Thanks,
Reece
Queries…
I contacted the Chat section today with some queries. REECE was very helpful and patient. Thankyou.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Anne!
Thank you so much for taking the time to leave such a kind review. I’m really pleased to hear that I was able to help with your queries and that you found the service helpful.
If you need any further assistance in the future, please don’t hesitate to get in touch, we’re always happy to help.
Thanks,
Reece
Homegroup is probably the worst company…
Homegroup is probably the worst company that I have ever had the misfortune to deal with.
We bought a property 11 years ago and they have in my experience been terrible
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Malcom
We are extremly sorry you feel this way. If you can get in touch with us directly, we can look into any issues you maybe having.
Your feedback is important and helps us improve.
You can call us on 0345 141 4663 or contact us via live chat using the link below. We’d really like the chance to help:
https://www.homegroup.org.uk/contact-us
Kind regards,
Stephenie
Very helpful thank you Mark
Very helpful thank you Mark. Got the repair booked
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Tom
Very grateful for your 5* review i am so glad that Mark was able to be of help I will pass this on.
Kind regards
Stephenie
Made an enquiry about a repair and good…
Made an enquiry about a repair and good to know that I can move on with my decorating
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello
Thank you for coming by and leaving us a 5* review. Appreciate and i am glad that we resolved your repair.
Kind regards
Stephenie
Very helpful
Mark made my life easier, thanks. Being disabled i rely on live chats.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Richard
Thank you for stopping by and leaving Mark a 5* i am so glad he put you at ease and you rely on the live chat function. I am pleased you are able to use this i will pass this to mark.
KInd regards
Stephenie
Service
Very easy to understand the chat line and mark was very helpful
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Heather
Thank you for leaving feedback for Mark a 5* review i will be sure to pass this on for you.
Kind regards
Stephenie
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