Home Group Anmeldelser 

Prompt communication and easy to make requests via online chat. Query resolved

All done quite quick hopefully get the issue resolve quick

My experience with Home Group has been extremely frustrating and has left me with very little confidence in the organisation's ability to effectively manage homeowner issues.

For an extended period, I have been reporting numerous defects at my property, including flooring, staircase defects, window issues, drainage concerns and other outstanding items, many of which remain unresolved despite repeated reports, ongoing communication and formal complaints. What should have been a straightforward process of identifying defects and arranging repairs has instead become a prolonged and exhausting exercise in chasing updates and seeking progress.

Particularly concerning is that some repairs which would generally be considered relatively minor have now remained outstanding for over 18 months. It is difficult to understand how issues of this nature can be allowed to continue for such a length of time without a satisfactory resolution. Delays of this magnitude are simply not what I would expect from a housing provider responsible for managing defect rectification.

One of the most frustrating aspects has been Home Group's role as an intermediary between homeowners and the developer, Miller Homes. Based on my interactions and experience throughout this process, I believe that had I been able to engage directly with the developer, many of the issues could have been resolved much sooner. Instead, progress has often felt slow and difficult to achieve, with repeated requests for updates and clarification required over a prolonged period.

What makes the situation particularly disappointing is that a number of these issues appeared, at least initially, to be relatively straightforward repair matters. However, rather than being resolved through routine defect management, they have remained open for so long that I have felt compelled to pursue formal complaints and seek assistance from external bodies, including the Housing Ombudsman and NHBC. In my view, this level of escalation should not have been necessary for matters of this nature.

Throughout the process, I have frequently been left with the impression that too much emphasis was placed on debating or challenging aspects of reported defects rather than proactively pursuing resolution with the developer. On several occasions, explanations provided did not align with my understanding of the history of the issues or the information previously supplied. Whether intentional or not, this approach has often contributed to further delay and frustration rather than helping bring matters to a conclusion.

I have also experienced lengthy periods where little or no meaningful progress appeared to be taking place. Communication has at times felt fragmented, responses have often required chasing, and there has been a lack of clear ownership regarding the actions needed to resolve outstanding matters.

While individual staff members have occasionally been polite and professional in their responses, the overall service delivered by the organisation has fallen well below my expectations. The ongoing delays, lack of timely resolution, poor communication and apparent absence of effective case management have caused significant inconvenience, unnecessary stress and a complete loss of confidence in Home Group's ability to support homeowners effectively.

Unfortunately, based on my experience, I cannot recommend Home Group.

No homeowner should have to spend over 18 months pursuing repairs, escalating complaints to external bodies and repeatedly chasing progress on defects that should have been addressed through normal customer service and defect resolution processes. The fact that a number of issues remain unresolved after such a prolonged period speaks for itself.

Review based on my personal experience as of October 2026.

If I could give no star I would have. Asbestos ceiling was removed and then a clean air test carried out but no clear air certificate issues and Iv complained and asked numerous times about this but still continue to be ignored. As part of Awaabs law I was left with a whole ceiling with exposed pink fiberglass insulation still have an ongoing complaint and when you email for update or any info there is not reply

Still waiting on them to complete all ov the paper work so me n my kids can buy our family home been over a year n half sick to Death wrote on here months ago they replied saying it was urgent n thed get it sorted still waiting

Worse service
The chat doesn't continue they ask for your details then it stops working only agents with foreign names are loyal and help you to the end

joyce was absolutely wonderful to talk too .. very professional and a credit to home group.. good work.

Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional

Spoke with susie today very helpful

Susie was super helpful and we have a repair booked for next week. Thank you

Gina raised both things I needed raised 10/10

Got a satisfactory solution rather quickly staff was very nice and service was great

Fantastic customer service as always easy to report my repair with stress

Great service Thank you Yvonne

Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help

Very helpful, promptly answered my query and hoping it solves my issue

Home Group's customer service was polite, patient and listened to my worries. Thank you.

Please read to the end before trusting this company, it may be beneficial to you.
I first contacted this laughable company 12 years ago. My garden ( private) borders on two aspects of their properties. They own and are responsible for the repair/replacement of the property borders. They promised to repair rotten posts.The fence was/is held in position by some old hawthorn stumps in my garden. They did not do the work and i gave up contacting or trying to. After retiring i decided to dig these stumps out so in January this year i contacted them via email but was ignored. Then i phoned only to be told to resend emails and i quote ' why wasn't it repaired 12 years ago ' wish i knew i said, as if i would ! Well a couple of months ago after the fence was reported by a one of their residents they sent out two young ladies, by chance that same day i rang them yet again about yet another failed promise, the lady told me about the planned visit and i asked if they could call at my property so they could actually see the posts which are on my side of the fence. The visit took place, one lady took a couple of photo's and told me she would include me in all the emails that would be generated planning the repair. Yes you guessed it, nothing. When i rang yet again i was told this case was closed ? So it's likely going to be another 12 years.....the fence in parts leans into my garden by a metre.Most of the many posts are now rotted off at ground level, far more than 12 years ago. My holly tree holds one aspect up now. God knows who runs this terrible company, oh yes a man who boasts of multi million pound turnovers from Tyneside. Pity he seems not to prioritise keeping his property borders maintained.

Very prompt reply Homegroup however you ask questions that are repeating what i have told yourselves many times, then you just ignore me. The last person in your team who seemed sincere was Pavel whom went on to ignore my emails and calls earlier this year. If you re-read this post you should see this ( supply details ) has been done many times already. What sort of system you have has to be ridiculous where you promise resolution then blatantly ignore. Your staff read an email but have gleaned nothing from it, then ask questions where the answers were in the email if it were read ? then ignore the pointless reply. Myself being sceptical, this is done to pass on a less than straightforward enquiry, the further reply lands with another customer service person and they have to deal with it, not in my case it seems given the timeframe. Look into this case your end, it should not be difficult surely,then let me see some action on your company's part.

So a prompt reply to say to readers of my post ' We are dealing with this ' eleven days on from that reply from Reece with all the information requested supplied by me within an hour or so, you may have already guessed......no contact from them whatsoever !! So it's the same as it's always been. If you need to rent a property from this company i hope you have better luck than i have.

Got my issue sorted in not alot of time great staff

Took a while to reply on the online chat, other than that everything was ok