My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help
Virksomheden har svaret
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Se mere
Virksomheden har svaret
Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktoplysninger
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Storbritannien
- 0345 141 4663
- homegroup.org.uk
4,2
God
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gavin was very knowledgeable and…
Gavin was very knowledgeable and thorough
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Jo
Thank you for stopping and leaving a 5* review for us i am glad Gavin was of help to you, I will be sure to pass this on
Kind regards
Stephenie
Very quick response very helpful
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Ann
Thank you for stopping by and leaving a great review i am so glad we were quick and helpful for you.
Kind regards
Stephenie
Besvarelse fra Home Group
Hi Lauren,
Thank you so much for leaving us a great 5⭐ review.
We are very glad to hear you had a positive experience with us.
Kind regards,
Reece
Live chat was great
Live chat was great. Got connected fast, and problem solved fast too.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Melissa,
Thank you so much for taking the time to leave us a 5⭐ review!
We’re really glad to hear you had a great experience using our live chat.
Please do not hesitate to reach out if you need us again.
Kind Regards,
Reece
Great service and quick response
Great service and quick response, I've been waiting less than a minute. Keep the good work!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Michal,
Thank you so much for the 5⭐ review!
We’re really pleased to hear that you received great service and a quick response.
Thank you for taking the time to share your feedback and for your kind words. We truly appreciate it.
Thanks,
Reece
Very quickly answered and got to the…
Very quickly answered and got to the point straightaway, thanks.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Mr Nicholas
Thank you for another 5* review we are glad you feel you got your answer quickly and efficiently and our team were helpful
thanks again
stephenie
Besvarelse fra Home Group
Hello Charlotte
Thank you for taking the time to stop by and leave a review we are grateful you got the help needed.
Kind regards
Stephenie
Reece handled my query very quickly
Reece handled my query very quickly. Great service. Thanks.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Emma
Thank you for stopping by and leaving Reece with a great review i will be sure to pass this on to him.
Kind regards
Stephenie
Quick and efficient
A brilliant service, Clyde was so helpful, quick response and issue resolved
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Emma
Thank you for stopping by and leaving Clyde with a great review i will be sure to pass this on to him.
Kind regards
Stephenie
Worst housing association company ever
Worst housing association company ever. Don’t care about the safety of their tenants the housing officer Alan Daniel’s smith doesn’t care about its tenants and picks on residents for no reason with unfair treatment and pointless ‘rules’ does nothing about the state of the gardens or up keep of the houses and makes your life a living hell if I could give 0 stars I would. AVOID at all costs They bring 2 pcso’s for no reason about a ‘parking issue’ when in reality there is no parking issue. they also have people living here with criminal records and constant anti social behaviour in ‘social housing ‘ how ironic joke of a company . Won’t even pay for a fence to protect us from are strange behaviour from our neighbour. Waste money on pointless signs like ‘ no ball games’ and ‘residents parking only’ when people still park there anyway. Considered taking legal action against them at this point if things don’t change
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Jgbma,
We’re really sorry to hear about your experience and the impact this has had on you.
We understand that concerns around safety, neighbourhood issues, and how residents feel they are treated can have a significant effect, and it’s important to us that people feel listened to and treated with respect.
As this is a public forum, we’re unable to discuss individual circumstances here. However, we would welcome the opportunity to understand the concerns you’ve raised in more detail and review them properly through our complaints process, so they can be looked at fairly and in line with our responsibilities as a landlord.
Please contact us directly so we can investigate this further and provide a detailed response.
Thank you again for bringing this to our attention.
Kind Regards,
Reece
Clyde on live chat very helpful
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Mark,
Thank you for the 5⭐ review!
It is great to hear that Clyde was so helpful on live chat.
We will make sure this feedback is passed on to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Reece
answered my question straight away
answered my question straight away
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Andrea,
Thank you so much for the great 5⭐ review!
We are glad your query was dealt with efficiently.
Kind Regards,
Reece
Fast professional help very reassuring…
Fast professional help very reassuring that I can access this service
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Neil,
Thank you so much for your fantastic 5⭐ review!
I’m really glad to hear you received fast, professional support and that you felt reassured throughout the process. It’s great to know that accessing our service has been helpful for you.
If you ever need any further assistance, we’re always here to help.
Thanks,
Reece
4 WEEKS NO HEATING OR HOT WATER with a NEWBORN BABY
If I could give 0 stars I would. I logged an emergency repair for no heating in my property exactly 4 weeks ago. A plumber attended and advised a programmer part for heating was required. He also advised the immersion heating was sparking and required a same day electrician as he would need to shut off the connection for safety resulting in loss of hot water supply.
I contacted HomeGroup the same day for an electrician emergency call out to resolve the electrical immersion heater fault. The electrician DID NOT attend. I called HomeGroup the next day who advised a scheduler would contact me the same day to arrange both heating and hot water repair NO ONE CALLED. This was 4 WEEKS ago.
I have a 5 WEEK OLD BABY and son with Autism. At the time of logging the emergency repairs my baby was 11 DAYS OLD.
I continued to chase and was told someone would contact me. I logged a complaint 2 weeks from the initial repair log on the 15th March regarding failing to supply heating and hot water. The agent advised LONDON FLOWS were the contractor and provided a number, also logging my complaint with HomeGroup. I chased for a complaint handler on the 23rd March and spoke to Penny at HomeGroup who advised a complaint handler called Thomas was dealing and would call back the next day as it had been over 5 days turnaround. I called on the 24th and was informed no complaint existed on the system?????
An agent emailed the complaints department on the 24th and advised someone would contact me within 24hrs. I called again on the 25 and 26th and again was told someone from the complaints team would contact me.
London flows contacted me on 26th March to arrange an afternoon appointment for today 1st April between 12-5pm. I called them directly at 2.30pm and 5.30pm as no engineer had arrived. I was told he would attend and was an 1hr or so away and to call back if no arrival. I chased again at 7pm and received no response.
To be clear HOMEGROUP have left me with NO HEATING/HOT WATER for 4 WEEKS with 2 small children one being a NEWBORN.
This is ILLEGAL under SECTION 11 of the Landlord and Tenant Act 1985 and I have now had to seek assistance from the HOUSING OMBUDSMAN as I am STILL without HEATING and HOT WATER and the complaints department REFUSE to assist me after 2 WEEKS of chasing for a complaints handler
DISGUSTING
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Rochelle,
We’re very sorry to hear about the experience you’ve described and the impact this has had on you and your family. We understand how distressing this must be.
We’ve sent you a request for further information via Trustpilot so we can look into the concerns you’ve raised and follow this up with you directly once we receive your details.
Kind Regards,
Reece
Great communication!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi there!
Thank you for the great 5⭐ review!
We’re really glad to hear you were happy with the communication.
If you ever need any further assistance, we’re always here to help.
Thanks,
Reece
Always had a decent experience with the…
Always had a decent experience with the home group, they’ll do anything to help, and today was just clarifying repairs I have planned the dates they’re going to be done on!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Angela,
Thank you for the brilliant 5⭐ review!
We’re really glad to hear you’ve consistently had a good experience with us and that we could help clarify your repair dates today.
Kind regards,
Reece
Quick and very helpful with Adriel.
Quick and very helpful with Adriel.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Sandie,
Thank you for so much the great 5⭐ review!
We’re glad to hear Adriel was efficient and helpful with your query.
We will make sure this feedback gets to him.
Kind regards,
Reece
Had to leave disabled property 10year…
Had to leave disabled property 10year absolute nightmare flooded 40 times never replaced plasterboard ever in 10 years ,put in temporary accommodation with no heating or hot water for 9 months ,had to leave and give up tenancy disabled in wheelchair ,worst housing accosation ever should be removed from council listing, Adrian, Edinburgh
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Adrian,
We’re very sorry to hear about the experience you’ve described and the impact this has had on you. We understand how distressing this must have been, particularly given your circumstances.
The concerns you’ve raised are very serious, and we’re sorry to hear that you feel so let down. We would welcome the opportunity to look into this further and review what has happened in full.
Please contact us directly so we can investigate your concerns.
Thanks,
Reece
Besvarelse fra Home Group
Hi Linda,
Thank you for the 5⭐ review!
We’re glad to hear you found the service very efficient.
Thanks,
Reece
The agent was direct and helpful
The agent was direct and helpful, Quickly forwarding my query to my Housing Manager. There wasn't much of a waiting time to talk to an agent, which was good.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Kells,
Thank you so much for the great 5⭐ review!
We are glad to hear our team was efficient with your query!
Thanks,
Reece
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