My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help
Virksomheden har svaret
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Se mere
Virksomheden har svaret
Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktoplysninger
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Storbritannien
- 0345 141 4663
- homegroup.org.uk
4,2
God
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I made a repairs with live chat spoke…
I made a repairs with live chat spoke to a lovely member of staff that helped with everything very quickly.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Hathaway
Thank you for your 5* review i am glad you were able to get your issue resolved.
Kind regards
Stephenie
Gavin was very helpful and friendly and…
Gavin was very helpful and friendly and very professional he's was very polite too
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Ashleigh
Thank you for taking the time to leave Gavin a 5* review today and this will be passed on to him.
Kind regards
Stephenie
Gavin looked into my enquiry and was…
Gavin looked into my enquiry and was helpful.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Stephanie
Thanks for stopping by and leavng Gavin a 5* review this will be passed on.
thank you
Stephenie
Clyde was great extremly helpful would…
Clyde was great extremly helpful would recommend and use again
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Jade
Thank you for stopping by and leaving a great review for Clyde i will be passing this on to him.
Thanks again
Stephenie
Reece assisted me with finding that a…
Reece assisted me with finding that a repair had not been picked up but he sorted it and everything is done and hopefully I will have hot water in 6 hours
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Anthony
I am glad to hear that Reece assisted you and helped you with your repair. I will pass this on to him to let him know.
Kind regards
Stephenie
My experience with Reece on live chat…
My experience with Reece on live chat was very helpful, and dealt with fast & efficiently. I appreciated that.
Thank you.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Carol
Thank you for taking the time to leave Reece a great review i will be sure to pass this on to him.
Kind regards
Stephenie
Everything was handled really well
Everything was handled really well. It was straight forward chat
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Helen
Thank you for stopping by and leaving a great review I am glad you felt the chat was straight forwad and handled well.
Take care
Stephenie
Very fast and nice and easy
Very fast and nice and easy. Thank you
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Nick
Thank you for taking the time to feed your review back and i am glad you got sorted in a fast and easy way.
Thank you
Stephenie
Gavin larkin was very helpful and very…
Gavin larkin was very helpful and very polite thank you for chasing my questions up for me its much appreciated.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Vicky
Thank you for leaving a kind review about Gavin we appreciate all feedback and will pass this to him. I am glad he was very helpful and polite.
Kind regards
Stephenie
I was so happy to chatting with her
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello
Thank you for stopping by and leaving a great review i am so glad you had a chatty advisor.
Kind regards
Stephenie
Besvarelse fra Home Group
Hello June
Thanks for stopping by and leaving us 5* i am glad Gavin was able to be of help for you. This will be passed on.
Kind regards
Stephenie
asked for repair for lift but …
asked for repair for lift but didnt ask what was wrong with lift just put in the repair so told him what was wrong he said he would add it to repair man
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello June
Sorry to hear this we should always ask what the issue so we can put a repair in. I will feed this back but thank you for leaving a review for us.
Kind regards
Stephenie
Great communication all outstanding…
Great communication all outstanding repairs updated
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Mrs Wood,
Thank you for taking the time to leave this great review.
We are very happy to hear the communication was great and you have managed to get your outstanding repairs updated.
Thanks,
Reece
The person I chatted with was very…
The person I chatted with was very helpful and polite,and thats why I've given 5 stars
The overall service from the housing association i would only score 2 stars
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Tracy,
Thank you for your feedback. We’re glad the colleague you chatted with was helpful and polite.
Thanks,
Reece
quick and to the point
quick and to the point, asked for my rent amounts had help in no time
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Anthony,
Thanks for your 5⭐ review!
We’re glad we could help quickly and get the information you needed.
Thanks,
Reece
Besvarelse fra Home Group
Hi Sharon,
Thanks for the 5⭐ review.
We’re glad to hear that you found the service quick and easy.
Thanks,
Reece
Besvarelse fra Home Group
Hi Linda,
Thank you for taking the time to leave us a great 5⭐ review.
Thanks,
Reece
Thanks Clyde for all your help much…
Thanks Clyde for all your help much appreciated
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi,
Thank you for the great 5⭐ review!
We make sure the feedback is passed on to Clyde.
Thanks,
Reece
Clyde was very helpful and gave me alot…
Clyde was very helpful and gave me alot of information and help today
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hi Natalie,
Thank you for your great 5⭐ review!
We will ensure this reaches Clyde.
Thanks,
Reece
Quick wait time to get through to talk…
Quick wait time to get through to talk to someone and problem was solved fast
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Home Group
Hello Amy
Kind of you to stop by and leave a 5* review I am so glad you got your issue resolved in the fastest time and got through to someone quick.
Kind regards
Steph
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.