Hertz Anmeldelser 

There appears to be a theme among many of the reviews. Beware Hertz.ch. I rented on line through a Hertz website from the US - however, with any associated problem Hertz US disavows any involvement and directs you to deal with the individual (to my understanding ) franchise. My issues? Twofold. First, I had ordered a small car but was given an old SUV (which I did not want). Second, and most importantly, my online contract clearly stated that the final quote included all fees and taxes. It did not - and I was charged nearly $100 more for the rental than quoted. This in my mind was terribly dishonest and unacceptable in any setting. I cannot imaging ever using Hertz again, either in Europe or the US.

Watch out! I handed the car after office hours. They charged me CHF 600 for damage that was already present at checkout (and had been indicated in the initial checkout form). After months of battling with their department I gave up. Terrible experience!

Beware of Hertz Geneva Airport Swiss Side and avoid at all costs. You may be a loyal Hertz customer, as I am, but this franchise brings shame on the Hertz worldwide brand. You will run a high risk of incurring severe financial losses if you rent from this franchise and you will have no recourse to a refund or compensation whether or not you are a Hertz gold member.
I have had great experiences from Hertz worldwide at many different offices, but this operation is practicing a systematic scheme to take unauthorised money from customers by declaring faults which have not been correctly recorded on check out or simply do not exist. They will take large sums from you after you have departed the airport and they will decline to inspect the vehicle on return to facilitate this. In addition, they will fail to answer your emails and refuse to take part in any meaningful discussion. From my investigations with other victims, the fees often run to thousands of CHF. To be clear, it won't matter what evidence you have, photographs, videos etc, check in or check out reports as you will still be charged, because this charging operation is by it's nature deliberate. A PARTICULAR FAVOURITE IS TO CHARGE LARGE SUMS FOR SMALL MARKS ON ALLOY WHEELS WHICH WERE PRESENT AT THE START OF THE RENTAL. Read all the reviews on this and other sites and you will see a clear pattern of behaviour here. Go to other companies (not Thrifty as it's the same company at this airport) and pay slightly more if you have to.

Mietwagen in Kopenhagen im Dezember 2019. Über ADAC/TCS ein all invlusive Angebot gebucht.
Am Airport murmelt der Mitarbeiter unverständlich , versucht mir eine Versicherung zu verkaufen - lehnte ich ab, die Abrechnung gab es nicht schriftlich , sondern als Mail in Miniformat. Also erst am Zielort realisiert, dass man mir Winterreifen in Rechnung stellte, die im All-inclusive-Angebot eigentlich schon drin waren. Reklamiert, reklamiert, .... bis heute kein Geld von Hertz. Jetzt hat mir der TCS angeboten, die Kosten zurück zu erstatten aus Kulanz. Hertz lehnt es weiter ab. Also auch bei Hertz die gleiche Masche wie bei anderen Mietwagenfirmen. Ist schon mega ärgerlich, dass es keine anständigen Geschäftsleute mehr gibt in der Branche.

Car renting can be really transactional with many points of frictions. Hertz Geneva was really different, the process was smooth and people were really trying to make it customer friendly i.e. fair but friendly.

I use Hertz routinely and have a gold card. Geneva airport experience usually not good, this time was hopeless. Car not ready when arrived, took ages to process booking, couldn't provide car I wanted, wouldn't upgrade, ended up with auto instead of manual. Staff member patronising and rude, no respect whatsoever and no recognition of customer loyalty. Very damaging Hertz, and it's not the first time in Geneva, there are clearly major staff issues, but it will be the last time for me.

Whereas Hertz Palma airport, simply the best car hire experience ever, every time.

Trying to charge me £750 for a minor scuff on the wheel. Would cost them less than £50 to fix. Customer service and complaints teams behave appallingly. Will never use them again and will be taking legal action

Achtung am Airport Fuerteventura! Obwohl ich alle Versicherungsleistungen in meinem Voucher schon hatte und ich nur eine Unterschrift für die Kaution zu geben glaubte, wurde mir eine Versicherung untergejubelt, die dann fast nochmal so teuer war, wie das ganze Auto, was ich vorher schon Prepaid bezahlt hatte. Eine Unverschämtheit sondergleichen

Bekam am 23.April 19 ein Upgrad von Kleinwagen (A) auf (Q), einen
Jeep Compass. Habe das Auto bei Übernahme umlaufen und keinen
Schaden gesehen. Bei Rückgabe nach 7 Tagen wurde ein kleiner Kratzer zu 440.- sfr an der vorderen Alufelge berechnet. Der Kratzer
war da, man musste sich aber niederknieen um ihn zu sehen. Die Dame bei der Rückgabe, ist direkt auf die Felge zugelaufen.Konnte natürlich nicht beweisen das mein Vormieter den Kratzer machte, da nicht eingetragen.Die wussten das bei Hertz und ich nehme an, das der kleine Kratzer laufend den weiteren Mietern berrechnet wird die keine Selbstbehalt-Versicherung abgesclossen hatten.Prüft die Miet-
wagen bei Übernahme penibelst !!

I booked a Ford Mondeo from 30th March to 6th of April. Car was paid in advance.
When I arrived Geneva Airport the Car was ready. It was not a Mondeo but a BMW 320X. There was not any hidden prices when the car was returned and everything went smooth.

Habe via ebookers ein Mietauto von Hertz am Flughafen Edinburgh gebucht und im Voraus bezahlt. Vor Ort wurde meine Kreditkarte nicht für das Depot akzeptiert, da es sich um eine Prepaid-Kreditkarte handelte (die Buchung mit der selben Karte war hingegen kein Problem). Die Mietkosten waren zu diesem Zeitpunkt bereits von gleichen der Karte belastet worden. Ich bot an, das Depot mit einer anderen Kreditkarte oder in Bar zu hinterlegen, was aber beides nicht akzeptiert wurde. Schlussendlich wurde mir das Mietauto nicht ausgehändigt und auch die Mietkosten wurden nicht zurückerstattet.

Am nächsten Tag machte ich einen neuen Versuch und bot verschiedene Lösungen für das Depot an. Daraufhin reagierte der Mitarbeiter nur genervt und unfreundlich.

Die Mietkosten hat Hertz bis heute behalten.

Booked through Holiday Autos. At desk they told me I needed breakdown cover. I didn't check my paperwork, and agreed. Car was faulty. Just managed to get back after 6 days hire. Didn't refuel as worried car would not restart. I think fuel contamination. No compensation for faulty car. Pointed out fraudulent sale of breakdown cover. They offered to remove but add charge for emergency fuel. Hertz customer service said sorry for frustrations.....

Top Service und souveräner und professioneller Umgang mit Problemstellungen. Gerne wieder.

Outrageous charge for scratch on wheel hubcap.
I haven't given them a 1* as the service when we arrived was nice and the car was luxurious. My complaint is that they charged £520 for a scratch on a wheel hubcap which can't cost them more than £60. We have separate insurance which is eventually paying out, but after a fight.