Hertz Anmeldelser 

Mir wurde für ein Kratzer, welcher nicht von mir stammt, eine Gebühr von CHF >400.- verrechnet. Und das scheint bei Hertz in der Schweiz System zu haben. Einem Geschäftskollegen ist vor wenigen Tagen genau das Gleiche passert.
FINGER WEG VON HERTZ in der Schweiz!!!

Unsafe, unreliable and unfair.
M Hertz rental broke down. It took hours of phone calls, and a visit to Hertz before we finally received a tow. They were unable to give us a replacement vehicle, forcing us to take public transit and lose a day of travel. Hertz charged me for the full amount of the reservation (although it was cut short due to the breakdown) and ignored all requests to reconcile the issue.
In all, I paid for a broken vehicle plus public transit for a group of four and lost a day of travel due to their incompetence and awful service.
I will truly never forget this experience and would never rely on this company to care properly for their vehicles or customers.

Mietauto vom Flughafen Pisa abgeholt und 4 Tage später beim Flughafen Zürich wieder abgegeben. Alles super gelaufen. Die Abgabe in Zürich war sehr gut. Auto geparkt und schon war ein Mitarbeiter für die Abnahme bereit. Nach wenigen Minuten war die Übergabe vom Auto vorbei. Super Service und sehr freundliche Mitarbeiter. Vielen Dank. Werde Hertz weiter empfehlen. E. Tischhauser

We arrived and were told that we were getting an upgrade and that our car was being washed and would be '2 minutes'. The car was in the end 40 minutes and there were 4 couples after us, so their delay will have been longer.

The 'upgrade' was from a Mercedes to a Skoda.

Given we were late and 2 other couples were waiting for us for dinner, we didn't take a video of our car.

On return we were told that there was a tiny nick on a tyre rim. We had driven on a motorway to a chalet and back and hadn't parked or touched anything. To be fair in the dark of the garage I probably wouldn't even have seen a nick of that size on inspection.

I have just had a bill for Ch Fr 500.00.

I won't be using Hertz again and reading the reviews below, this would seem to be a regular occurrence. You want to see the good in people and it just makes you so depressed.

Hertz scheint diesen Standort überhaupt nicht im Griff zu haben. Das Fahrzeug wird auf der Strasse übergeben (sogar entgegen der Fahrtrichtung geparkt!) und man wird unter Zeitdruck gesetzt, schnell alles zu unterschreiben. Tatsächlich war das Auto nicht schadensfrei und mir wurde ein absurder Betrag für einen angeblich von mir verursachten Schaden in Rechnung gestellt. Kundenservice ist absolut nicht vorhanden, sie schicken nur hohe Rechnungen und sind telefonisch nicht erreichbar. Tun Sie sich selbst einen Gefallen und meiden Sie Hertz an der Stockerstrasse.

My car hire had a tiny dent in the bonnet / hood which I didn't spot on collection. I definitely did not hit anything - it looked more like a pressure washer lance strike or a sharp hard object. Bill 1300CHF. Insufficient details on the invoice to claim insurance. The car was nice, but never again. Also, no-one available to hand car to, so they said "customer wouldn't wait". Simply not true.

I rented a car from Hertz Autovermietung, Zurich near the train station.
I returned the car in perfect condition but Hertz then charged me an additional 450 CHF on my visa card for "damage" and without any explanation or argument. After sending several emails to the Customer relation department they ended up sending me photos of micro scratches on a rim of the car.
I am absolutely certain that I did not make these scratches but these scammers claim the opposite. I obviously did not take photos at the time of rental, but besides if I had taken some I am not sure that such small details would be noticeable.
I advise everyone not to rent a car from these scammers

Be aware
This company are thiefs and real sorry to say aswholes.
I rented a car in stockstrasse Zurich. I was not really happy with the car. I checked it and the car was just washed and the sun was shining.
I toke some pics and found a dent and was already known.
After 3 hrs and in the que for the border i decided to return to my home kloten en return the car because it was not really a luxury z car.
So 3 hours later I returned the car.
To the airport and there was a guy I saw already many times that was working for hertz.
I got a better car and toke my stuff to my new car.
And the guy came to me and said we have an issue. There was a scratch on the hood on top near the wiper. Impossible to make by a person or you have to do that on perpose. Or bent over you girl friend on the hood and she wil make the scratch.
And the scratch was not a straight scratch it was an oval circular scratch. Why should I make a circulate scratch on a new car.
But anyway the charge me 1200 chf and an additional 1100 Chf for something I don’t do and there is no report nothing.
No one to contact no tel nr. They just charged 2300 for a scratch on a car I had for 3 hours and was parked for maybe 30 in my garage underneath my apartment.
No people to contact only reservation nr.
I’m busy with my lawyer to get my money bag. So never never never take a car from hertz they stealing your money with dirty tricks.
Don’t rent there

Just like a lot of the other posts, we experienced this Hertz location (on the Swiss side of the Geneva airport) saying we damaged the vehicle during our rental when we know we didn't. So if you decide not to take out the additional full coverage insurance, make sure you thoroughly inspect the car and take LOTS of pictures before you move the car one inch off the lot, and also take pictures afterwards. Get down on your hands and knees and make sure you take pictures of the front bumper, spoiler, underneath, etc. And also wheels. Otherwise, they will charge you for damage. The damage we supposedly incurred to the front bumper and spoiler was pretty minor but they were quick to point it out when we returned, almost like they knew there was damage there and knew we didn't have the additional insurance. Wouldn't be surprised if they charged other people for the same damage! Unfortunately when we examined the car before we rented we did not get down on our hands and knees to look closely and we didn't take any pictures. But I did reserve and rent the car with AMEX so they should be covering the damage since I have no other recourse. The burden of proof is on my even thought I provided a lot of information as to why we didn't damage the car. Very disappointed in this location especially since I've been a Hertz member for a couple decades. We have previously rented on the French side of the Geneva airport and we had a much better experience. But we also took out the full insurance coverage during that rental, so maybe that was the difference.

I rented a car for a few days in Geneva. The vehicle was picked up late at 11:30 pm due to my arrival time.

At the rental counter, I was assisted by a Hertz employee who informed me that the vehicle was located in space 280 in the parking lot which is 10 minutes from the main counter and accessible by shuttle.

No additional information was given to me about the condition of the vehicle.

Upon arriving at the vehicle, I noticed a scratch on the rear left rim of the vehicle and immediately took a photo.

I tried to find a Hertz employee in the rental office in the parking lot to report the problem with the rim, but the office was already closed and there were no Hertz employees in the vicinity.

Since I did not have a mobile network in Switzerland and I was unable to contact Hertz, I decided to take the vehicle and go to my destination 1.5 hours from Geneva.

The next morning, I received an email from Hertz stating that the right wheels of the vehicle had scratches that I did not find. Only the one on the rear left wheel was visible.

On my return to return the rental car, one of the Hertz employees (a fairly tall young man) who was not very professional and borderline polite pointed out the scratch on the rear left rim, the scratch for which I have a photo taken before taking possession of the vehicle and that despite that, according to him, was not proof that I did not do it.

In the end, and without my consent, I was charged €485 to my credit card for damage that I was not responsible for, and this while I was on the plane on my return flight.

I have tried to contact Hertz since and despite an open ticket (21859422) I have not received any response. I have also tried to contact them by phone several times but the only number that works is the reservation number.

I have a terrible memory of this company and I will never give them another penny and I will fight to get back what was stolen from me, by any means necessary.

I strongly advise against this company.

Family of 4 heading to Chamonix - booked through easjet extras which specifically mentioned that there are no airport charges to be paid. I was charged 88CHF, which in the many years I have been going to Geneva, no other car rental company has charged me this fee.

At the desk I was then asked if I wanted an upgrade and they offered an EV - a polestar to be precise and the desk attendant mentioned that they would cover all charges. I was uncomfortable in driving an EV so I rejected and wanted to use the car I had originally requested.

To my neglect, post signing the contract, I realised that they had written that I had accepted an upgrade and charged me 100CHF.

So a booking that was around 350CHF originally they managed to elevate to nearly 900CHF (I did add full insurance) by misleading me into signing on an electronic pad and to my rush and stupidity I didnt check the final contract. Note the contract that they email you immediately will not have any of these details on it. On your return you will get an itemised bill.

I have had had multiple email conversations and they continue to blame me for this. Clearly customer satisfaction is not a priority for them. I wish I had checked their review rating on here and didnt just go with their name.

I'm a Hertz Gold Card customer and have always thought that Hertz were the best car hire company.
They are now APPALLING at GENEVA airport; read the other reviews on here.
I was charged €178 on the wrong card before I had even got to the desk, so I incurred cross border transaction fees for this "damage bond".
Then I had a long wait before being booked in, despite being a Gold card customer, and I was told that I should take breakdown insurance as I was going into France!!! I refused, and told them if their car broke down, they would have to recover it... I've never been asked for this before, by Hertz, or any other firm.
Needless to say I did not get the car I had booked; who does?
On return at 0650 there was no-one there to check the car back in, and no available parking bays, so I took photos of the car and dropped the keys in their box.
10 mins after I had gone through security in the airport at about 0720 I received an email saying there was £517 worth of damage to the car; allegedly a light scratch!
I was amazed, as I knew there was no damage.
Their photos were appalling, and possibly or probably of a different car, so I challenged them and complained to my credit card company and threatened Hertz with legal action.
They did not respond within their promised 10 days, but upon further complaint, and maybe pressure from American Express, they decided to refund my
credit card in full.
If I hadn't got my 4 photos I doubt this franchise of Hertz would have backed down, so don't get caught by these sharks with their contrived scams and fraudulent claims of damage that doesn't exist; take photos.

Ich habe bei Hertz ein Auto von Zürich (Schweiz) für ein Wochenende nach Stuttgart (Deutschland) gemietet und an der Station Zürich Flughafen wurden dann für die Erlaubnis, mit dem Mietwagen nach Deutschland fahren zu dürfen, mehrere zusätzliche hohe Gebühren von mir verlangt.

Das Mietauto war ein kantiger und klobiger Opel (habe diese Modell noch nie zuvor gesehen), welches sich als ein Spritfresser herausstellte und das ich zwei Mal volltanken musste.

Bei der Übergabe des Wagens hiess es, es gebe lediglich einen kleinen Kratzer. Als ich das Auto jedoch aus dem dunklen Parkhaus nach draussen gefahren hatte, entdeckte ich einen riesigen Kratzer auf der Plastik-Mittelkonsole und beim Aussteigen zwei grosse Kratzer an den Autoseiten und noch weitere Schäden, die ich sofort telefonisch meldete und Fotos macht. Vermutlich schütze mich dieses Vorgehen vor späteren in Rechnung gestellten Kosten, die ja dann bei Hertz einfach von der Kreditkarte abgebucht werden und für immer verloren sind (siehe unzählige Beschwerden im Internet).

Ich habe den Mietwagen am 28. Januar 2024 abgegeben und dann am 26. Februar 2024 plötzlich eine Abbuchung von Hertz in Höhe von 63 CHF (bzw. 67 EUR) entdeckt. Kurz darauf traf eine Rechnung im Briefkasten ein: Der Betrag sei die Gebühr für die "Übermittlung der Daten des Mieters an die Verkehrsbehörden." Es traf dann ein Brief der Stadt Stuttgart mit einem Verwarnungsgeld in Höhe von 20 EUR wegen Falschparkens ein. Auf schriftliche Nachfrage bei Hertz, weshalb die Gebühr so hoch sei, habe ich noch immer keine Antwort erhalten. Ich bin noch einmal zur Station gefahren und habe nachgefragt, weshalb die Gebühr so extrem hoch ist. Die Mitarbeiterinnen waren sehr freundlich und haben nur den Kopf geschüttelt und wussten nur, dass diese Gebühr gerade von 49 CHF auf 59 CHF (exklusive Steuer) erhöht wurde. Nebenan bei Europcar fragte ich nach der Höhe der Gebühr, und der Mitarbeiter meinte, sie würde bei Europcar bei ca. 35 CHF (also fast der Hälfte) liegen.

Ich kann daher nur vor einer Buchung bei Hertz warnen und raten, zu einer seriösen Autovermietung wie etwa Euopcar zu gehen, bei denen ich immer super Erfahrungen gemacht und moderne und verbrauchsarme Fahrzeuge (wie den VW Polo) erhalten habe.

I have never ever had a car rental company sent me an invoice of over Fr.60 simply for them to notify traffic authorities of my name and address for most likely a tiny find for speeding.
All the other current companies I have used for 20 years in the Swiss airport would never send such a bill.
This is apparently something that hertz does not others

On collection of car was informed there was a CHF90 compulsory charge for snow socks or could upgrade to a 4x4 for CHF100. Took the upgrade but have since found no mention of snow socks required in the terms and conditions. On return of vehicle have been charged for minor scratches on all wheels at CHF400 per wheel. Stay away from this company, seem to charge anyone who didn't take out additional insurance for damage.
Paul

DO NOT USE THIS COMPANY (Hertz Zurich) unless you pay extra to take out their premium insurance waiver. They will say they found damage on the car. There was no inspection with a staff member when we collected it and neither was there an inspection when we returned it. You just drop your keys and go. Days later we were told there was a tiny dent on the door that could not be seen in the photos they sent. They now want to charge an additional 240 CHF! If I could attach the photos they sent I would. It is just a scam as we didn't pay the additional premium their staff get commission on.

TERRIBLE COMPANY! We rented a car from Geneva airport and on arrival it had many dents and scratches. We tried to point out more but were waved away with them saying it wouldn't be a problem. It was a dark collection garage and we had 3 children and it was late in the evening so we believed them and stupidly didn't take photos of the car before we left. On our return they pointed out a small mark on the bumper (which we didn't cause) and were told it would need a new bumper at a cost of 1040FR and how would we like to pay? They said as we didn't take photos of every part of the car at collection that the damage must have been caused by us and we have to prove that we didn't do it!!

AVOID THIS COMPANY! Almost all customers have had extra charges for damage which was already there! Total scam.

On my last car hire with Hertz Zürich airport I got a damage report and additional cost of 500+ CHF for a few tiny scratches on the one rim (“light” as it says in their report). I have hired many cars and even if had seen those marks on the pick-up I would never have taken the photo for this…

I can only warn anyone to use Hertz again.

Super disappointed and last time Hertz customer
/Jesper

I wish we had read the other reviews before booking with Hertz ch at Geneva airport. We were another example of charges over 500 fr for a scratch on an alloy wheel sent after we returned to the UK. When I returned the car they did not want to check the car over with me and then claimed that I hadn't signed for it as it was out of hours, it was 14.00 in the afternoon.

I received the fine for parking the car in Switzerland incorrectly which I fully agree to and paid immediately, however after a month I saw a 49Eur charge on my card from Hertz which appears they charge you whenever authorities ask for information from them(there was no need for that information, cause I paid the fine the same day to authorities). So basically the 2 minutes they spend to check the driver's data and send that to authorities cost 49Eur for Hertz!! That's an outrageous way to earn money and I have never been informed about this charge before renting a car. It seems they have additional revenue streams which are not car rentals and insurance that customers are not informed about. Very disappointed and will never use Hertz again, not to be surprised again by some unfair hidden fees.