Hertz Anmeldelser 

Do not use Hertz. They forced me to sign for max insurance - 300 for only four days - saying my car was uninsured. This wasn’t true it turns out. After dropping off the car they said all fine but they charged me an additional £91 for no apparent reason and no email.

Scammed, like everyone else it seems, for (extremely minor) scratch to the car that I have video proof I did not cause!! Now refusing to return my emails and unable to reach them on telephone. DO NOT USE!!!

My experiences completely match those of the reviews above.

I rented a car for a few days in January 2025 from Geneva airport. On return I was charged 500 swiss francs for what was an extremely small scratch on the wheel. It was barely visible and the person inspecting the car used a torch to inspect the car in detail.

I think that 500 swiss francs is hugely excessive for what was an almost invisible scratch. Additionally I was put under pressure to sign a form and pay. The person said that there were new scratches on two wheels but said that he would charge for one if I signed the form there and then. I needed to get a flight and as I said above felt very pressured to pay for something which I did not feel is reasonable.

My advice is to avoid this company under any circumstances.

I had a truly disappointing experience with Hertz during my recent car rental in Geneva. After returning the car, I was shocked to receive a bill for 2000 CHF (approximately $2000 USD) for what can only be described as minor cosmetic damage: a tiny scratch on the alloy wheel (smaller than half a penny) and a small scuff on the bottom of the front bumper (the size of a tenpence coin).

What makes this even more frustrating is that these scratches were so insignificant that Hertz likely won’t even repair them. Yet, they still charged me an astronomical fee. This feels like a blatant cash grab, taking advantage of customers for everyday wear and tear that should be considered normal for a rental car.

When I raised this issue with Hertz customer service, I was met with dismissive responses reiterating their hire terms and conditions, with no real attempt to address my concerns. It’s clear that Hertz prioritizes profit over fairness and transparency.

I strongly advise anyone considering renting a car in Geneva—or anywhere else—to be extremely cautious when dealing with Hertz. If you do choose to rent from them, document every tiny detail of the vehicle before you leave the lot, and consider alternative companies with better reputations for fairness and customer care.

Never again with Hertz.

Absolutely awful company, do not use Hertz hire cars! We hired a car for 1.5days and got charged 650 Swiss Francs for damage we did not do!!!! Awful customer service, they simply do not care about their customers. Money grabbing, dishonest, truly awful to deal with, will never use again!!

An interesting little bedtime story before you book with Hertz:

I booked hire cars with them a few times before and always booked it with the company's (very expensive!) full protection insurance. There was never an issue, all good – if you go with that solution, it's likely that all will be fine.

This time, I booked a much cheaper full protection insurance with another company and guess what happened: Hertz claims damages worth more than CHF 2,300.00 (little scratches)!!! Two of the four damage "issues" they claim were already there when we picked the car up but this is what the Hertz personnel said: "Don't worry about them, you have full protection insurance anyway."

While the insurance company will pay for these damages, it is an untruthful practice of Hertz aiming to claim additional money from people that decide not to go with their expensive insurance partner.

Be aware of it when choosing Hertz.

I recently rented a car from Hertz at Zurich Airport from November 18th to 21st, and my experience has been nothing short of a nightmare. Upon picking up the vehicle, I thoroughly inspected it for any existing damage and found none. When I returned the car, there was no one available to check it in, which left me feeling uneasy but hopeful that everything would be fine.

A few days later, to my shock, I was charged over £2000 for damages that I did not cause! I immediately reached out to Hertz for clarification and requested images of the alleged damage. What I received were blurry photos that made it impossible to identify any visible issues. It felt like a typical scam, reminiscent of the notorious practices of companies like Green Motion.

The lack of transparency and accountability from Hertz is appalling. I trusted them to provide a fair rental experience, but instead, I was left feeling cheated and frustrated. I urge anyone considering renting from Hertz to think twice and thoroughly document every detail of your rental experience.

Save yourself the headache and choose a more reputable company. I will never rent from Hertz again!

HERTZ Geneva - Gare de Cornavin – Unjust Charges - Avoid!

When renting a car at Hertz (Thrifty) Cornavin, Geneva, I was charged 470 CHF for pre-existing damage to the car’s right front alloy wheel, which I had thoroughly documented with photos and videos before driving. Despite this clear evidence, the money was taken from my card without warning, and I’ve had no communication from Hertz about my claim.

The staff at this location failed to note the damage during pick-up and insisted I sign paperwork before even inspecting the car—a blatantly unprofessional and deceitful practice.

To make matters worse, I had to wait almost 30 minutes to collect the car, even though I checked in online in advance. Returning the car was equally frustrating due to the lack of instructions—I only managed thanks to previous customer reviews.

This entire experience has been stressful and time-consuming, and I am still fighting to get my money back. Avoid this location unless you enjoy dealing with poor service and unjustified charges.

Durchweg 1.5 Sterne Bewertungen im Durchschnitt sagen alles..
Ohne mein Einverständnis oder vorherige Information wurden nach der Miete des Fahrzeugs einfach Gebühren abgebucht. Dies gab schon mal die erste Anzeige die ich auch direkt eingereicht habe.
Darauf hin hies es, dass meine Daten an irgendwen weitergegeben wurden. "Vermutlich eine Behörde". Auf Nachfrage wollten sie mir nicht mitteilen, an wen meine Daten gegeben wurden. Habe bis heute keine Busse von irgendeiner Behörde erhalten. Darum gab es nunmehr direkt eine Anzeige wegen Datenschutzverletzung. Ja es klingt Kleinlich, aber die machen was sie wollen.
Wie gesagt all diese Bewertungen geben ein gutes Bild der Firma ab.

On the 5th day of driving there was a warning light that came up on the dashboard that if it happened to my own car I would get it towed straight to the mechanic. There was a loss of power when I was driving on the motorway. When I rang them the lady that I was talking to had advised me to return the car and get a replacement. I headed straight to the airport. When I came to their place the man at the reception checked the fuel gauge straight away and told me that the fuel tank was not full without finding out why we returned the car, he was being dismissive as I tried to explain to him and the car was not due for return and that we experienced problem with it. He said there was no mechanic available to check the car. He test drive the car at parking area only and said the car was ok to drive. I tried explaining to him that when I was driving it on the motorway it sounded like a sports car but running like a turtle but again he never listened. He was arrogant. So I just drove off the car and used it for the remaining of our holiday. I felt like the car was not fuel efficient.

I rented a car at a 41.30CHF rate per day. I returned the car and I got an estimated confirming this price. However, a few days later I was billed way more. Wehn I requested an explanation, they sent me a totally different invoice, displaying a daily rate of 132CHF. I asked why and the response was that the rate fluctuates depending on the day, even though there was no communication about this and it doesn't make any sense to charge 3 times the reservation rate.
The most deceiving experience ever.
First time ever (after renting cars in many countries for more than 20 years) that I got an invoice with that explanation.

Ich hatte mit Herrn B (Vertreter Schweiz) von Hertz Kontakt, da wir ein Auto in Malaysia mieten wollten. Anfangs war der Kontakt sehr freundlich. Herr B bestand darauf, mit mir zu telefonieren. Wohl auch deswegen, weil es nachher weniger schriftliche Beweise gibt. Der nachfolgende E-Mail-Verkehr wurde immer unfreundlicher. Auf Nachfragen wurde gehässig geantwortet. Es ist offenbar bei Hertz nicht möglich, den Mietvertrag vorab zu erhalten. Das macht es für uns schwieriger eine Zusatzversicherung abzuschliessen. Für Hertz ist es aber leichter, nachher den Mietpreis zu erhöhen. Die Kommunikation zwischen Herr B und Hertz Malaysia hat offenbar auch nicht funktioniert, da wir einen anderen (natürlich höheren) Mietpreis bezahlen mussten. Das System hat (obwohl ich am Tag zuvor aufgefordert wurde, ein Check-in durchzuführen), unsere Buchung einfach gelöscht. Daher mussten wir über eine Stunde in dem Büro in Kuala Lumpur sitzen. Wir haben dann zwar ein Auto erhalten, allerdings eben zu einem anderen Preis und von den vereinbarten Versicherungsbedingungen (die ich mit dem Schweizer Vertreter Herrn B vereinbart habe) hatte der Vertreter in Malaysia keine Ahnung. Zudem wurden kurz nach der Annahme des Mietwagens meine Kreditkartendaten gestohlen und meine Karte blockiert. Ich führe diesen Diebstahl auf Hertz zurück, weil das System wirklich erbärmlich funktioniert. Mit diesen Daten wird keineswegs vertraulich umgegangen. Ausserdem habe ich mit der Kreditkarte keine anderen Abbuchungen getätigt. Wie es dann auch noch kommen musste, hatten wir einen platten Reifen. Von der 24/7-Hotline erhielten wir keine Hilfe, weil niemand erreichbar war. Obwohl wir mit mehreren Smartphones dort versuchten anzurufen und das über zwei Tage hinweg. Da wir wegen den bereits gebuchten Unterkünften auf ein funktionierendes Fahrzeug angewiesen waren, haben wir einen lokalen Servicemonteur in Anspruch genommen. Nach Absprache sollten diese Zusatzkosten eigentlich übernommen werden. Das wurde schliesslich nur zum Teil erfüllt.
Alles in allem kann ich dieses Unternehmen nicht weiterempfehlen. Sowohl Herr B aus der Schweiz wie auch die Leute in Malaysia (Abholung KL, Rückgabe Penang) haben versagt. Ich werde mich hüten, in Zukunft dieses Unternehmen wieder in Anspruch zu nehmen und sämtliche Bekannte davor warnen.

Ich war seit ahren mit Hertz zufrieden, doch die Filiale ZH Bahnhof wird rasant schlechter, diesmal katastrophal. 1. Beim Abholen hat mich niemand über den Hybrid informiert. Die 1. Angestellte war ein Neuling, die 2. arrogant. Zudem habe ich einen Schaden festgestellt, der nicht notiert war, die Angestellte meinte der sei kein Problem. 2. Beim Zurückbringen war der Angestellte enorm im Stress und sagte, ich soll den Schlüssel einfach hinlegen, keine Quittung nichts. (ich Idiot hatte Mitleid mit ihm, weil er allein war und akzeptierte es.) Dann bekam ich zuhause eine Schadensrechnung ohne meine Unterschrift (weil ich angeblich den Wagen zurückgegeben habe, als niemand da war, was schlicht gelogen ist) Zudem sind alle Informationen auf englisch für Laien unverständlich. Bei einem Telefonanruf nimmt niemand ab, natürlich!
Der Schaden ist lächerlich klein, ein kleiner Kratzer am Rad kostet gegen 500.-Fr.. zudem war er sicher nicht von mir, denn ich fuhr nur zu unserem Ferienhaus und zurück. Aber es wundert mich bei dieser Station überhaupt nicht.

stay away. charged me 950 CHF for some very light marks on the back panel which I had zero awareness of. terrible that they are allowed to charge this amount. they don't even fix these scratches either as when you receive a car its marked up with preexisting marks. go elsewhere.

I will not recommend renting the car from the Hertz Swiss location. The customer service is terrible. No communication at all. Additionally you need to be very careful at the time of rental documenting all the scratches because they may charge you for any small pre-existing scratch at return. If there are extra charges after the rental they will not send you an invoice but try to withdraw the money from your card. In our case the bank froze our card due to unauthorised request for payment. The Invoice came 4 weeks later with a threat that we will be banned from renting cars from Hertz. The delay in payment was due to the very bad customer service on their part and misinformation from them.

Gleiche Erfahrung wie einige andere hier bei Hertz in der Schweiz, speziell in ZUG. Es wurde ein nicht von mir verursachter Schaden berechnet, weil aufgrund "Personalmangels" keine Übergabe gemacht werden konnte und Benzinkosten verrechnet, obwohl ich eine Quittung der Tankstelle nebenan von 5 Minuten vor Abgabe vorweisen konnte. Nach 2,5 Monaten ghostet man mich nach wie vor, keine Rückmeldung auf mittlerweile ca. 10 Emails und regelmässigen Anrufen. Hier wird ganz klar betrogen und das ganz offenbar mit System! Finger weg!

For this mark on the back wheel, the company charged €156 !! They do it automatically and systematical for any little marks (this was the "entry" fees but is can go much higher), so better to avoid Hertz. They do attractive prices then charge you extras. This costed me almost the same price as the rental price for 9 days...!

I've tried many rental car companies, I'm always very careful, never had an issue.
It's the first and last time I rent with Hertz.

This was in Spain.

WARNING!!! I was charged CHF470 ($500) for the tiniest superficial scratch to the wheel trim as punishment for not taking Hertz insurance. They gave me no paperwork so can’t claim. I’ve rented hundreds of cars over many years but never been treated like this. Never again!

Ich habe ein Auto bei Hertz in der Nähe vom Züricher HB gemietet und man hat mir CHF 250 für unsaubere Fussmatten angerechnet. Hertz hat seitdem nicht auf eine einzige Email von mir reagiert.

Within an hour of returning a rental car, Hertz charged me 550 Swiss franks for a tiny scratch I know for sure I did not cause, nor saw at checkout. After decades of renting cars from various rental car companies, many of them having unrepaired little scratches or dents at pickup, this is the first time I definitely feel scammed. Hertz return guy lied to me, too. Will never do business w this rapacious company again.