Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude. Besides, no body informs me where the cigars are about, despite it was despatched for 20 days... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Se mere
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Se mere
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktoplysninger
Bahnhofstrasse 52, 8001, Zürich, Schweiz
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,1
God
343 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
very helpful
25. januar 2023
100% Satisfaction!
Great selection, fast delivery, reasonable price…overall very satisfied!
30. november 2022
Finestcigars is a great place to buy…
Finestcigars is a great place to buy cigars, this company offers new unopened high quality cigars at very reasonable prices.
2. januar 2023
Critical review
I’ve been a customer of Finest Cigars for many years. The cigars are always high quality and delivery is fast and secure.
29. december 2022
The follow up when my order was late…
The follow up when my order was late was great. They made sure to show they cared
1. december 2022
Great service as always, good authentic product shipped efficiently, promptly, and packed in shrink with a Bolveda pac.
Great service, authentic products, what else do you need?
17. oktober 2022
great selection and an even greater…
great selection and an even greater customer service experience!
11. november 2022
They sell fake cigars
First , I was very surprised about their cigar selection . Some cigars like the wide Churchill , MC open eagle , Cohiba Piramides Extra , Bolivar Soberanos and above all the BHK in all sizes haven’t been seen in around two years at least . Yet they have them in stock AND at a discount!!!
I ordered some to try , the MC open eagle is very evidently a fake , the color has nothing to do with the original I still have from several years ago . So watch out because I feel they sell fake cigars .
One more thing , the shipment was lying at the post office for 10 days because they sent me the wrong tracking number despite following up with them on daily basis about the status of the package.
14. september 2022
Besvarelse fra FinestCigars
Greetings Mr. Merhebi
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations and complying with the tobacco laws.
Our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every cigar the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend performing this process to confirm product’sduct authenticity once received.
As a company, we would have loved to guide you during this process, but you requested a different resolution and we proceeded
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team
Positive Experience All in All
Excellent pricing, and product in perfect condition on arrival.
Transit time quite slow (not outside of the estimated range of 45 days, but still quite significantly slow for delivery within the European Union).
All in all, a very positive experience. Will shop here again
19. oktober 2022
This is an absolutely great company to…
This is an absolutely great company to deal with. Fast shipping and and always packaged perfect. I buy all my cigars from them!
7. oktober 2022
Product sent to the wrong address…
Product sent to the wrong address twice. Second time occurred after correcting my profile.
12. juli 2022
Besvarelse fra FinestCigars
Dear Mr. Famularo
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern regarding order #FC52217, we verified our records, and already was delivered. However, this order was placed by yourself on the website and we didn´t receive any notification to update or change the delivery address.
Customers have the responsibility of verifying all the submitted information on the order, before completing the payment.
In case you need to inform us about any particular situation, feel free to call us or send us an email at info@finestcigars.com
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Great service!
Great service: smooth communication, professional, fast and efficient.
Quick delivery with online monitoring of the shipping.
Good post-delivery follow up from the staff.
Nice cigars at a good price!
26. april 2022
A few cigars in the box were not well…
A few cigars in the box were not well kept and were overly dry on arrival.
18. april 2022
FinestCigars have a great selection of…
FinestCigars have a great selection of Cuban Cigars, all at what I believe to be reasonably priced. Further, their Website is easy to navigate and would recommend them to all of my Cuban Cigar smoking Friends.
16. april 2022
Easy and fast and reliable.
11. april 2022
Highest cigar quality perfectly…
Highest cigar quality perfectly packaged so cigars remain at the right humidity level
2. april 2022
Genuine product and fast delivery
14. marts 2022
NY -Cuban
Hello ,
I want to be as honest as possible with your company on the order and shipping went quite well. On the product is my main issue and reason for the 3 stars the box seems off I have to other boxes of monti Edmundo and the boxes are perfect the exact same size . Your box is slightly off in size the factory codes are same but just the size . Next the Edmundo that I received from your company are also little off the taste is peppery and color is darker than I am used to . Not sure why the difference just wanted to bring to your attention .
Thank you
23. februar 2022
Besvarelse fra FinestCigars
Hello Mr. Fernández,
Thanks for contacting us,
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
I would like to clarify that all the cigars that our company sells are 100% authentic; all boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend you perform this process to confirm your product authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
Dax Puero-Franco
Customer Service Team
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