Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude. Besides, no body informs me where the cigars are about, despite it was despatched for 20 days... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Se mere
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Se mere
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktoplysninger
Bahnhofstrasse 52, 8001, Zürich, Schweiz
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,1
God
343 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience…
Great experience…
Order was effortless and came when they said it would. In Perfect condition.
Will Definitely buy from you again
25. juni 2023
About my order FC53365
About my order FC53365, it has been 3 months, I have not received my goods, please reply as soon as possible
4. august 2023
Uopfordret anmeldelse
Besvarelse fra FinestCigars
Thank you for your feedback.
We have tracked your package and we see is shown as delivered with the date Aug 11th, 2023.
If you need further assistance with your case, please contact us to our direct line or email address and we will gladly assist you until you to find out what happened to your package.
Sincerely,
Sales and Customer service Supervisor
The team at FC is always quickly…
The team at FC is always quickly responsive and willing to address any issue right away.
29. maj 2023
fast shipping and good customer service
4. maj 2023
Variety and delivery
8. maj 2023
Amazing service and amazing cigars
Amazing service and amazing cigars
Everything is working smoothly and effectively
7. maj 2023
Lost & Damaged
The first order went lost. Okay, that happens, but not often. When I finally received the order, the box was mangled. The cigars in the box were a little crushed but smokable. The loose cigars were crushed and should have been put in a box. I did email my sales rep pics of the damaged product. Still waiting on a response. (2 wks) I will update/remove the review.
>> Update 7/10/23 Cigar Company is now replacing damaged items after several emails to management.
4. maj 2023
Besvarelse fra FinestCigars
Thank you for taking the time to give us your feedback.
In order to address your concer, your Sales Representative is keeping a follow up on your case to go futher with the compensation and resolve this matter
I cordially suggest to to verify the last comunicatiosn that we sent you.
Best regards!
Customer Service Team
Lohanna and the general service people…
Lohanna and the general service people could not be better.
5. maj 2023
Excellent Quality, Value, and Service
Quality, value, and service are amazing! I recently (first time ever) received a box that had issues and they promptly replaced the entire box. Great value, Great service!!!
10. april 2023
Great customer service and service…
Great customer service and service representative (Oksana)! On time delivery (not the norm on Cuban cigars these days). one problem in delivery and was solved within 24 hours and follow up was great! I good company with great customer service!
3. april 2023
A great Cigar smoke
The Cigars arrive on time and in great condition. The Partakas line of Cigars are excellent.
8. maj 2023
They are the real deal.
They are the real deal.
Got my Cohibas just before the price went insane
11. februar 2023
Excellent experience from beginning to…
Excellent experience from beginning to end. Great shipping updates. Great shipping protection. Highly recommended.
17. marts 2023
The cigars I ordered were packed and…
The cigars I ordered were packed and shipped professionally. I even received a phone call checking on my delivery and satisfaction.
Thank you and I will definitely be a returning customer.
1. februar 2023
Great service!
23. januar 2023
it was easy to order and i got…
it was easy to order and i got notifications of where my package was. The cigars arrived in perfect condition.
20. januar 2023
Dette er Trustpilot
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