Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude. Besides, no body informs me where the cigars are about, despite it was despatched for 20 days... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Se mere
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Se mere
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktoplysninger
Bahnhofstrasse 52, 8001, Zürich, Schweiz
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,1
God
343 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Truly authentic Cohibas for a great value
Their Cubans selections(esp. Cohibas) are 100% authentic and the prices very reasonable. In fact, for the grade & quality of the Cubans offered here, they are a superb value! They carry the top sellers that are very difficult to find currently. The customer service is also A+--once I had a couple of cigars damaged in a shipment by customs, and they covered 100% of the cost .. Awesome !!
19. januar 2024
Great service and great product
10. januar 2024
services and prices top quality
prices are in line with the market and if on discount better than elsewhere. the shipping is always on time or before expected date. Product quality is very very high.
26. december 2023
Slow response efficiency
Hello, Order: FC54369, recipient's contact phone number needs to be changed to: 13631418330。
Please help me separate two packages and send them out.
Please reply to the message received. Thank you
11. december 2023
Besvarelse fra FinestCigars
Hello Mr. Ze,
The recipient's contact phone number has been modified as you requested.
Dax Puero-Franco
Customer service team
Best products!
29. november 2023
Always top quality cigars and delivery…
Always top quality cigars and delivery is great
3. november 2023
Poor printing of cigar labels。
Please improve the quality of your cigar labels as soon as possible, it's really frustrating.
10. oktober 2023
Besvarelse fra FinestCigars
Hi Mr. Liao,
Keep in mind that the cigars, throughout their production process, are handmade, especially the Cuban, so from the rolling of the leaves, to the cutting of the labels and rings, it may not be 100% accurate every time.
The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience.
Dax Puero-Franco
Customer service team
Efficient and reliable experience
28. august 2023
Good service
31. august 2023
Waiting for my cigars for 2 months
Waiting for my cigars for 2 months, all I get is a run around and the tracking still has my cigars outside of the U.S., where, I don't know. You charged my card and I'm going to dispute the charge now
28. august 2023
Besvarelse fra FinestCigars
Hello Mr. Gomez,
I can see that his case is being attended to by our colleague, who has provided you with the latest updates and steps to follow.
Please follow the last instruction to receive your package.
Dax Puero-Franco
Customer service team
Customer experience
Finest ran out of two cigars after I placed my order. Finest recommended replacements and sent me more than what I originally ordered. Customer for life!
21. august 2023
Solid Source
Quality was authentic and the price was fair. Easy delivery with no hiccups.
14. august 2023
Real, authentic Cuban cigars delivered to your door.
Easy platform to use and a team of people who honestly go out of their way to make it happen for you. They have an attitude of CAN as opposed to an attitude of cannot.
16. juli 2023
With having supply issues this company…
With having supply issues this company ensures clients stay in the know and provide options if they are unable to fulfill an order. They have great customer service and ensure you are kept in the loop on your orders progress.
11. juli 2023
Dette er Trustpilot
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