Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude. Besides, no body informs me where the cigars are about, despite it was despatched for 20 days... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Se mere
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Se mere
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktoplysninger
Bahnhofstrasse 52, 8001, Zürich, Schweiz
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,1
God
343 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service
I shipment lost
FC decided to reship one at no charge for me
Expecting the delivery
Customer Service responsive
Thanks
23. august 2024
Site was easy to use
Site was easy to use. No issues with credit card transaction like many other sites. Great prices, good selections.
19. august 2024
Great product and replaced undelivered…
Great product and replaced undelivered package
27. august 2024
NOT DISAPPOINTED
Boy, do they know how to take care of their customers!! You won't be
disappointed.
12. august 2024
Great value
Great value. Aged and well preserved. Delivery guaranteed. Amazing customer service from Lohana.
8. juli 2024
Apart from the Good Cuban Cigars
Apart from the Good Cuban Cigars , You still lack delivery management, as it is taking way too long delivering To Sydney Australia as all logistics are delivering on time post Covid19. Goods are delivered from Europe within (10) ten days , your delivery is taking six and half weeks . Therefore you need to organise a better delivery system to keep customers content.
27. juni 2024
Finest is good
Generally good service, great products, Sometimes communications not great.
4. juli 2024
Finest Cigars is a great organization
Finest Cigars is a great organization. They offer excellent customer service, a great selection authentic Cuban cigars and fair prices.
27. juni 2024
Late delivery
I am sorry but I still did not receive my order. (ordered May 19th and now it is July 5th)
24. maj 2024
Besvarelse fra FinestCigars
Hello Mrs. Budalic
I hope you have a nice day
I appreciate you taking the time to share your experience with us.
In response to your complaint, I noticed that your order was recently cleared by your local customs and is about to be delivered on (07/07/2024).
I would appreciate it if you would contact your postal office (Swiss Post) to confirm this information. You can also keep in touch with us by email (info@finestcigars.com).
Likewise, you should know that the estimated delivery time is 15 - 45 days, from the day the order was shipped (05/24/2024). Therefore, this order is still under the estimated delivery time.
Sincerely!
Isnela Solis
Junior supervisor
Besvarelse fra FinestCigars
Hello Dear Mr. Ismail,
We appreciate your comments on this platform about your experience with us.
In response to your comment, our customers' needs and satisfaction are always our top priorities, and we always strive to do our best to resolve, address, and clarify any inconvenience, discomfort, or issue in the best possible way. We would appreciate it if you could contact us via email at info@finestcigars.com with further details about the quality of the products received.
We are always here to assist our customers with any case. Remember that we have purchase policies to support you!
We are looking forward to hearing from you.
Sincerely,
Natalie Alexandra
Customer Service team
Excellent service & quality however…
Excellent service & quality however useful to know that
Any parcel shipped to Switzerland should be below 900 CHF to avoid any customs clearance delays & potentially additional tax duties it.
17. april 2024
Customer service is great
Customer service is great
They have to review their reward program
They have limited their reviews to 3 cigars
You order 5 three packs you can only review 3 cigars
8. april 2024
Besvarelse fra FinestCigars
Hello Mr. Cingire,
We greatly appreciate our business relationship for some years and we want to express that all changes are for the benefit of our clients.
Your comments are taken into account by upper management and we hope to serve you very soon.
Dax Puero-Franco
Customer Service Team
Besvarelse fra FinestCigars
Dear Mr. Khaytin,
We are very sorry for the situation with your order, we were able to discover the problem in time and offer you a solution, more than once, but luck was not on our side.
We have already assigned the final resolution with your account manager and we hope to be able to assist you in the near future.
Dax Puero-Franco
Customer Service Team
Not Worth the Hassle
It takes FOR EVER to get shipments. Not only are they delayed but also confiscated. While I have not lost any money, the frustration of ordering cigars from Finest Cigars has made me stop doing so after my last ordering experience
13. marts 2024
Besvarelse fra FinestCigars
Hello. Mr. Gomez
I hope you have a nice day.
I appreciate the time you took to share your experience with us so we can improve our service.
In response to your complaint, your original order from January 2024 was declared lost, because your post office did not provide us with updates on it.
And as a responsible company, we decided to compensate you by sending you the product again, at no additional charge, and we noted that this order was delivered on (03/29/2024).
Sincerely!
Isnela Solis
Junior Supervisor
Great to receive very good cigars
29. februar 2024
Besvarelse fra FinestCigars
Dear Mr. Wechsler,
Thank you for taking the time to give us your feedback.
We noticed your package got lost by courier and gladly we have issued a new shipment for you, at no cost.
You can contact us through our email info@finestcigars.com to get a follow-up of your shipment.
Best regards,
Orlando Castellanos
Sales & Customer service supervisor.
Problem solved
Two boxes of my order got hung up in customs and Dax from the customer service team was all over it.
I was quickly informed that replacements were on the way.
That experience has made me a customer for life.
31. januar 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.