Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude. Besides, no body informs me where the cigars are about, despite it was despatched for 20 days... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Se mere
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Se mere
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktoplysninger
Bahnhofstrasse 52, 8001, Zürich, Schweiz
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,1
God
343 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very bad
Very bad. Very bad customer services by the new account manager, both in terms of manner and attitude.
Besides, no body informs me where the cigars are about, despite it was despatched for 20 days. This is very bad experience which is never happened over the period of five years. I suggest to name a new account manager for me, I the past, I am used to inform after 7 days where the cigars are about,
30. marts 2026
Besvarelse fra FinestCigars
Dear Mr. Ng,
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are not satisfied with your recent interaction with us. However, upon reviewing our records, we see that you were provided with fully personalized assistance ranging from a detailed explanation of our purchasing policies to the updating of your contact information.
You recently requested information regarding your recent orders; tracking details were sent to you for these items, and we also proceeded to provide you with detailed status updates for those packages.
Nevertheless, if there is any specific issue you would like to discuss further, it would be very helpful if you could contact us as soon as possible so that we may provide all the necessary answers and resolve this matter in the best way possible.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@finestcigars.com or by phone at +41 43 508 46 11
Our customer service team would be delighted to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Received cigars in great condition well…
Received cigars in great condition well packed.
2. april 2026
Nouvel envoi rapide après perte du…
Nouvel envoi rapide après perte du premier colis.
Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi.
C’est une maison sérieuse, compétitive et honnête.
Merci
25. februar 2026
My Last Box cigars!
I can say , as always, all Right!!! Order, confirm, shipping and cigar’s quality, wery good!!
28. januar 2026
Lohana has been terrific in getting me…
Lohana has been terrific in getting me all of my orders asap!
5. januar 2026
No responces to emails no one answers…
No responces to emails no one answers phone calls
17. september 2025
Besvarelse fra FinestCigars
Dear Mr. Cingire,
Thank you for contacting us.
We appreciate your patience as we're currently handling a very high volume of emails and calls due to recent changes in import regulations in some countries.
We're very glad to know you successfully received your last shipment.
Please note as shared in previous communication, we're currently not processing new order requests to the USA until further notice, as we're currently mainly focusing on pending orders at this time.
We appreciate your patience and understanding at this time.
We value the time you’ve taken to share your experience, as it helps us improve our services.
You can contact us through our Customer Service channels at info@finestcigars.com, all messages without exception will be answered as soon as possible as we offer a 100% satisfaction guarantee on all orders.
Sincerely,
Natalie
Customer Service team
Super and good kvalti
3. september 2025
I have been waiting for almost five…
I have been waiting for almost five months for my shipment . I have asked for a refund but they are not refunding me . They keep saying just wait and a soon as they can they will try to reship my shipment . They
have not even offered me a free anything to compensate me ????
26. august 2025
Besvarelse fra FinestCigars
Dear Mr. Weiss,
Thank you for reaching out to us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Cigars are great
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment released, it was October by the time I received my cigars. Again, product was fine, but stop promoting shipping to the US.
3. oktober 2025
Besvarelse fra FinestCigars
Dear Mr. Underwood,
We truly appreciate you taking the time to share your experience and are very sorry for the inconvenience you faced with your July 2025 order. We completely understand how frustrating it must have been to deal with customs issues and the resulting delays.
We’re pleased to know that you have finally received your products through our free resend guarantee and are satisfied with their quality.
If you had to pay any customs taxes to have your shipment released, please feel free to share your tax payment receipt with us — we’ll gladly offer you reward points as compensation, which can be used as a discount on future orders.
We truly appreciate your patience and understanding regarding the recent customs regulatory changes that affected many U.S. deliveries. While we always strive to ensure a smooth experience, these regulations remain beyond our control as a company.
Thank you for being our valued customer and for your honest feedback. Should you have any further questions or concerns, please don’t hesitate to contact our Customer Service team directly at info@swisscubancigars.com or by phone at +1 (850) 364 4421 — we stand by our 100% satisfaction guarantee and are always here to help.
Sincerely,
Natalie
Customer Service team
Because am still waiting to USA…
Because am still waiting to USA shipping since almost a month
19. august 2025
Besvarelse fra FinestCigars
Hello Mr. Olivieri
Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you did not receive your August 2025 order due to issues with local customs and post offices. For this reason, we offered to reship the products in a new order. However, you requested a cancellation, which has already been processed and will be processed within 5-7 business days. You will be notified by email.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.
Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Great cigar purchasing experience.
4. august 2025
Exceptional Service
"MY" customer service rep (Delineth M)
has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth was in constant contact with me. She made me feel like I was her only Client! Placing my next order now, thank you!!
21. juli 2025
Best of the Best
Finest Cigars has been my go to place for cigars for many years now. The interaction has always been good and the level of service is top notch. I would not hesitate to recommend buying from this company again and again!
29. juni 2025
Service is great and product arrives in…
Service is great and product arrives in great shape.
19. juni 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.