FinestCigars Anmeldelser 343

Besvarelse fra FinestCigars

28. jul. 2025

Dear Mr. Khouzami,
Hope you're having a good day.

We truly apologize for any discomfort caused, as we understand how important it is for you to receive your products.

We would like to inform you that, unfortunately, your local customs did not allow the proper delivery of this order. We have also received your latest request, which we have responded to, and will continue to work with you directly via our email channel.

We truly value the time you have taken to share your experience, as it helps us become a better company for all our customers.

We appreciate your loyalty and would like to remind you to contact us through our Customer Service channels at info@swisscubancigars.com for further assistance, as we offer a 100% satisfaction guarantee.

Have an excellent day.

Delineth M.
Customer Service Team

Besvarelse fra FinestCigars

15. jul. 2025

Dear Mr. Davis,

Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience and value your comments as they help us continue to improve our service.

We understand that your original order, placed on May 30, 2025, could not be delivered due to issues with local customs. As a result, we have processed and shipped a replacement order, which is now in the destination country. We kindly recommend monitoring its progress using the tracking system provided by your local postal service.

At FinestCigars.com, your satisfaction is very important to us. If you have any questions or need further assistance, please don’t hesitate to contact us at info@finestcigars.com or by phone at +1 (305) 330-4962. Our customer service team will be more than happy to assist you.

We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We remain fully committed to ensuring your complete satisfaction.


Sincerely,
Natalie
Customer Service team

Besvarelse fra FinestCigars

7. jul. 2025

Hello Mr. Fadel

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We understand that maybe you don´t feel comfortable with the color of the product received, but there are some reasons for it.

The different leaves of the plant from which our products are made (crown, center, base) have different levels of oils, nicotine, and sun exposure.

The upper leaves are typically darker and stronger, while the lower leaves are lighter and softer.

Also, during fermentation, the leaves gradually darken and develop flavor. If the fermentation is more intense or longer, the final color will be darker.

It's worth mentioning that air-drying the leaves in houses can influence the color. Variations in temperature, humidity, and the duration of the process affect the shade.

Finally, humidity or direct sunlight can alter the color, so it's completely natural for there to be discrepancies in the color of the leaves used to create our product.

However, if there is a specific situation related to this concern, we would appreciate it if you would contact us so we can evaluate compensation, if necessary.

We value and appreciate your preference as a customer, and your feedback is essential in helping us improve our service.

If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor

Besvarelse fra FinestCigars

26. jun. 2025

Dear Mr. Pierro,

Thank you for taking the time to share your feedback — we sincerely regret to hear about the inconvenience you’ve experienced.

We completely understand your frustration and truly apologize for the delay in receiving your order. After reviewing the status of your shipment, we have identified that an unexpected issue occurred with the postal service, which unfortunately affected the timely delivery.

Please rest assured that your satisfaction is our priority. We will be reaching out to you directly via email with the best possible solution to ensure that your order is either successfully delivered or fully resolved to your satisfaction. As part of our 100% satisfaction guarantee, we are committed to making this right for you.

If you require any other assistance, please feel free to contact us at your convenience through our customer service channels by email at info@finestcigars.com or by phone at +1 (305) 330-4962 so we can provide any additional support you may need.

We truly value your opinion as it helps us continuously improve our services, and we thank you for being a customer.


Sincerely,
Natalie
Customer Service team

Besvarelse fra FinestCigars

20. jun. 2025

Hello Mr. Powers

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.

We understand that your May and June 2025 orders will not be fully delivered due to customs issues. However, we will attempt to deliver the missing products once more until we are certain you have received them, and we will keep you informed via email.

We value and appreciate you being our customer; your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Isnela Solis
Junior Supervisor

Besvarelse fra FinestCigars

20. jun. 2025

Hello Mr. Batt

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.

We understand that your order number FC56209, dated March 18, 2025, was not fully delivered due to customs issues. However, we will attempt to deliver the missing product one more time until we are certain you have received it, if you agree with the procedure. We will keep you informed via email.

We value and appreciate you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor

Besvarelse fra FinestCigars

7. maj 2025

Dear Mr. Barreca
I hope you have a nice day,

We appreciate you taking the time to share your experience with us.

We fully understand your concern and apologize for the inconvenience.

Since the original order was not delivered due to issues with the post office and local customs, we reshipped it in a compensatory order, which unfortunately was confiscated again.

In this case, we will reship the merchandise as part of the process and will track the package until you receive it.

If you would like more information about this case, please contact us by email (info@finestcigars.com) or call us at +1 (800) 807 8526.

Sincerely,
Isnela Solis
Junior Supervisor