Honestly the easiest car buying experience I have ever had. There was so pressure at all and everyone I spoke to was so helpful and professional. Sam was fantastic with the sale process and I even got... Se mere
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Se, hvad kunderne siger
The lads at birchwood were excellent. I enquired about a vehicle and after a few quick phone calls, it was ready to collect the next day. They were fair with their pricing and the car was clean and in... Se mere
Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spo... Se mere
The Birchwood team are approachable, honest, straightforward, really helpful and sell great cars. Alex picked us up from the train station as we'd travelled up from Devon and he made the whole car b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
So, Why Birchwood? The year was 1967 and my grandfather ‘Pops’ had taken his first steps into the world of cars, starting exactly where anyone would in Cardiff at the time, City Road. Beginning his journey as a mechanic and working his way through the ranks he became owner of his own showroom located in the heart of the road of a thousand cars. Called ‘General Motors’ he seemed to think using the name of a popular American manufacturer at the time might generate some attention, and it certainly did. He would work tirelessly day and night trying his upmost to be the best, not the biggest, not the cheapest, but the best. It was his passion, and everyone who knew him could agree on one thing, he achieved his goal. My journey began in much of the same way, I started as a Saturday boy cleaning cars and now I own Birchwood Motors, and like Pops, I don’t desire to be the biggest, I don’t desire to be the cheapest, but I DO desire to be the best.
Kontaktoplysninger
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Storbritannien
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Service is great
Alex was amazing , he was so helpful , I got the car the same day and even won the £1000 holiday. Highly recommend
Fantastic experience with Birchwood
Honestly the easiest car buying experience I have ever had. There was so pressure at all and everyone I spoke to was so helpful and professional. Sam was fantastic with the sale process and I even got to drive away the same day. So happy with my Toyota Verso it's in brilliant condition and drives perfect. I highly recommend Birchwood as the process of buying the car was completely stress free and super helpful. Thank you!
Fab service and lovely staff
We had a wonderful experience getting our new car with Birchwood Motors. The staff are really lovely, and made the whole process easy and smooth. I would definitely recommend.
5 star service
I recently bought a SEAT Arona and couldn't be happier with both the car and the amazing service I received!
A huge thank you to Alex and Sam, who made the whole experience so easy and enjoyable. Alex was absolutely brilliant and really helped get the deal over the line. He was professional, patient and made sure everything went as smoothly as possible.
Sam was just as fantastic. He was incredibly helpful while we looked through all the different cars and there was a lot aha! He made sure my SEAT Arona was perfectly prepared and ready for collection. Nothing was too much trouble and he was always happy to answer any questions.
They are both such lovely lads who genuinely care about their customers. They made buying a car an stress-free and exciting experience from start to finish. I would highly recommend them to anyone looking for a new car. Thanks again, Alex and Sam – I'm absolutely in love with my new SEAT Arona!
Excellent service from first contact
Excellent service from first contact to sale. Alex was friendly and knowledgeable and the process couldn’t have been smoother. Would definitely recommend Birchwood Motors if you’re looking for a good quality used car and excellent service.
Fantastic
I would definitely recommend birchwood motors if you’re looking to buy your next car! The process was so quick and simple and on top of that Alex was very helpful and easy to talk to.
Thanks again 😁
Lovely Experience!
The lads at birchwood were excellent. I enquired about a vehicle and after a few quick phone calls, it was ready to collect the next day. They were fair with their pricing and the car was clean and in a perfect condition ready to drive off. Very professional group and exactly how buying a car should be!
Brilliant service, great team
I had a brilliant experience with Birchwood Motors in Cardiff. From the moment I walked in, the team was incredibly professional and made the entire process completely stress-free.
There was no hanging around or unnecessary paperwork delays — the service was fast, straightforward, and highly efficient. I was absolutely thrilled to be able to complete everything and drive away in my new car the very same day.
If you are looking for a hassle-free, rapid, and professional car-buying experience in Cardiff, I cannot recommend Birchwood Motors enough. Top-tier service!
Ongoing issues since pyrchase.
Sales were very professional and helpful. After purchase, I noticed an issue within 24'hrs, and to be honest I cannot fault the after sales team. Three months down the line and 4 trips to the after sales garage, a new steering wheel and clock spring, and there is still a problem relating to the steering wheel, and I am again going to be without a vehicle and having to rearrange another week as a result. Also no resolution to the mould that is building up in the car. Not what I
expected from a company that boasts top quality vehicles.

Besvarelse fra Birchwood Motors
Absolutely great experience
Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spoken, and seemingly knowledgeable young man. His knowledge was spot on, his style of engagement was not forceful, he took me out on a test drive. The car was put through its paces on differing MPH roads so I could listen to the engine and feel the car’s handling.
I would highly recommend this dealership. The facility to reserve the car online for £99 was also very helpful because I could not travel immediately to view it.
So thank you Birchwood, and a huge thanks to Alex
An exceptionally outstanding service in…
An exceptionally outstanding service in both sales and after sales.
The car is in fantastic condition and was significantly cheaper than other cars l had seen in other garages.
The staff were incredibly profession, knowledgable, considerate and very flexible. Also very dog friendly.
I would highly recommend Birchwood Motors.
Not a great experience if im honoust
Not a great experience if im honoust, most of the vehicles are high mileage and over priced and seemed to have a fault or two, every car I looked at had an electrical fault of some kind or lots of scratches etc, the owner isnt that friendly either, wouldnt recommend it
Proffessional and Reassuring
For a small young business this is professionally run . Buying an electric car is a minefield with most retailers either blurring out or not revealing the most important feature, the state of the battery. My ID3 clearly showed the battery testing certificate at 94%. Morgan is a young guy but punches higher than his years with no pressure and total professional handling throughout. Thanks for making a potentialy stressful experience one to enjoy.
I bought my Dacia Logan 2015 model last…
I bought my Dacia Logan 2015 model last March 2025 from this great company.
Had it in to its 14th month and it flew through the MOT in February and I’ve never had a problem!
Both sales and after service is 5 star and when I eventually change it , but not just yet , I will be using Birchwood again
Please use this great company.
An outstanding company
An outstanding company! I had a great sales experience with Connor when I bought my car. Efficient, friendly and helpful. What then really put this company head and shoulders above the rest was the after sales care. I had a serious mechanical issue with the car three weeks in. I thought to myself, ‘oh no, this is going to be so stressful’. It wasn’t! Chloe and the team were amazing. The car was taken back and repaired no quibbles and to a very very high standard. I had a lovely courtesy car as well. Chloe kept me updated and made every aspect of what was going on smooth sailing. Birchwood are a class act for service, staff and price.
Great experience
We had a wonderful experience buying our first family car with Birchwood. Kind, helpful attentive staff who made us feel valued and treated us with care during our buying experience. We would thoroughly recommend buying with Birchwood. Big thanks to Luke F who looked after us at all stages of the purchasing process
Had excellent service from Connor last…
Had excellent service from Connor last night, it was a pleasure doing business with with him. I would recommend him to anyone.
Connor was extremely helpful and…
Connor was extremely helpful and courteous.
Would highly recommend Birchwood Motors to family and friends!!
Very good car even better service
Very good car, VW Touareg 2017! Had a post purchase inspection and the car was in great condition. My inspection found a couple of little bits that needed doing and Connor and Morgan approved and paid for them to be done no quibbles:) honestly it’s always risk buying a new car but these guys couldn’t have been more upfront and helpful. Nothing was too much trouble and I could not be happier with the quality of the car and the service provided 👍🏼
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