My experience with Alex was amazing from the moment I walked into birchwood, Alex was very helpful , explained everything thoroughly and just went above and beyond. Would recommend to anyone and look... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Se mere
Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Se mere
Virksomheden har svaret
Lovely sales team and extremely helpful. Alex Goodman especially, helped me get my first car and the process was very professional
Virksomhedsoplysninger
Skrevet af virksomheden
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Kontaktoplysninger
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Storbritannien
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ongoing issues since pyrchase.
Sales were very professional and helpful. After purchase, I noticed an issue within 24'hrs, and to be honest I cannot fault the after sales team. Three months down the line and 4 trips to the after sales garage, a new steering wheel and clock spring, and there is still a problem relating to the steering wheel, and I am again going to be without a vehicle and having to rearrange another week as a result. Also no resolution to the mould that is building up in the car. Not what I
expected from a company that boasts top quality vehicles.

Besvarelse fra Birchwood Motors
Absolutely great experience
Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spoken, and seemingly knowledgeable young man. His knowledge was spot on, his style of engagement was not forceful, he took me out on a test drive. The car was put through its paces on differing MPH roads so I could listen to the engine and feel the car’s handling.
I would highly recommend this dealership. The facility to reserve the car online for £99 was also very helpful because I could not travel immediately to view it.
So thank you Birchwood, and a huge thanks to Alex
An exceptionally outstanding service in…
An exceptionally outstanding service in both sales and after sales.
The car is in fantastic condition and was significantly cheaper than other cars l had seen in other garages.
The staff were incredibly profession, knowledgable, considerate and very flexible. Also very dog friendly.
I would highly recommend Birchwood Motors.
Not a great experience if im honoust
Not a great experience if im honoust, most of the vehicles are high mileage and over priced and seemed to have a fault or two, every car I looked at had an electrical fault of some kind or lots of scratches etc, the owner isnt that friendly either, wouldnt recommend it
Proffessional and Reassuring
For a small young business this is professionally run . Buying an electric car is a minefield with most retailers either blurring out or not revealing the most important feature, the state of the battery. My ID3 clearly showed the battery testing certificate at 94%. Morgan is a young guy but punches higher than his years with no pressure and total professional handling throughout. Thanks for making a potentialy stressful experience one to enjoy.
I bought my Dacia Logan 2015 model last…
I bought my Dacia Logan 2015 model last March 2025 from this great company.
Had it in to its 14th month and it flew through the MOT in February and I’ve never had a problem!
Both sales and after service is 5 star and when I eventually change it , but not just yet , I will be using Birchwood again
Please use this great company.
An outstanding company
An outstanding company! I had a great sales experience with Connor when I bought my car. Efficient, friendly and helpful. What then really put this company head and shoulders above the rest was the after sales care. I had a serious mechanical issue with the car three weeks in. I thought to myself, ‘oh no, this is going to be so stressful’. It wasn’t! Chloe and the team were amazing. The car was taken back and repaired no quibbles and to a very very high standard. I had a lovely courtesy car as well. Chloe kept me updated and made every aspect of what was going on smooth sailing. Birchwood are a class act for service, staff and price.
Great experience
We had a wonderful experience buying our first family car with Birchwood. Kind, helpful attentive staff who made us feel valued and treated us with care during our buying experience. We would thoroughly recommend buying with Birchwood. Big thanks to Luke F who looked after us at all stages of the purchasing process
Had excellent service from Connor last…
Had excellent service from Connor last night, it was a pleasure doing business with with him. I would recommend him to anyone.
Connor was extremely helpful and…
Connor was extremely helpful and courteous.
Would highly recommend Birchwood Motors to family and friends!!
Very good car even better service
Very good car, VW Touareg 2017! Had a post purchase inspection and the car was in great condition. My inspection found a couple of little bits that needed doing and Connor and Morgan approved and paid for them to be done no quibbles:) honestly it’s always risk buying a new car but these guys couldn’t have been more upfront and helpful. Nothing was too much trouble and I could not be happier with the quality of the car and the service provided 👍🏼
Spoke to Alex on the phone regarding…
Spoke to Alex on the phone regarding the car. Very polite, very professional. We drove down to the showroom. Met Alex, had a chat, he answered every question we had in detail. We took the car for a drive decided we wanted to buy it. Sat in his office and sorted out payment, car tax and short term insurance cover.
I would highly recommend Alex and Birchwood motors.
Second vehicle purchase in four months.
Thank you Alex for making the second buying experience in four months an absolute breeze. I will highly recommend Birchwood and the great team.
Very knowledgeable, trustworthy and went the extra mile to make the sale perfect.
A no hassle transaction handled…
A no hassle transaction handled efficiently and courteously.
Great service start to finish from…
Great service start to finish from Morgan and Alex, thanks again
Open honest and accommodating
Alex was very easy to deal with and kept me a breast of things all the way. I travelled 4 hours to buy this car and was given a very accurate description of the vehicle.
Admittedly I’ve only had it a week but I am very impressed.
I am a sales person’s dream though 🤪
Fast efficient service
Fast efficient service, kept informed, even offered to pick us up from the train station. Good service
Excellent Service
Alex Goodman was outstanding
Professional, informative, courteous and efficient. I was very impressed with the whole service and setup at Birchwood Motors
My experience with brithwood motors was…
My experience with brithwood motors was a very pleasant and friendly one helpful understanding going out of thir way in helping .I have been in the motor trade for some years and haven't been trade so good i highly recommend Bruthwood motors if you looking to change your car.
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