Birchwood Motors Anmeldelser 

179
TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Se mere

Bedømt til 5 ud af 5 stjerner

Lovely sales team and extremely helpful. Alex Goodman especially, helped me get my first car and the process was very professional

Bedømt til 5 ud af 5 stjerner

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bilforhandler
  2. Brugtvognsforhandler

Skrevet af virksomheden

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

179 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(179)

63 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Good

Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.

1. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Bought a Toyota Hilux from Birchwood…

Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future

2. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Experience

Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.

13. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A very Professional and Friendly Service

I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!

I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.

Thank you Alex

5. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Top Service.

Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.

25. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I got a great car exactly as…

I got a great car exactly as advertised.Alex and the team were very helpful throughout.

20. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Adam,

Thankyou for the kind words, over the moon to hear that you are pleased with your new vehicle.

Kind regards,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Really friendly and professional

Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

19. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Collette,

Thankyou for this wonderful review, glad to hear how pleased you are with your new car. Was lovely meeting you and your family!

All the best,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Alex was a great help in the purchase…

Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

26. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Ollie,

Thankyou for this review, we have very competitive part exchange prices. Very pleased to hear that we have beat prices of bigger companies.

Hopefully we see you again in the future!

Kind regards,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Overall Great

Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.

I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.

The car was very reasonably priced for its age/condition, as was the other car from them I considered.

Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.

Overall, I'd really recommend Birchwood.

15. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi David,

Wow, I am so pleased to hear about your experience. Buying your first car can be very tricky, super glad to hear that you felt comfortable in our hands throughout the whole process. Thankyou for choosing Birchwood for your first car and hopefully in the future your second or third car too!

Kind regards,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Great buying experience

Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

22. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Lisa,

Thankyou very much for the review, very happy to hear you were comfortable during your experience with us. Look forward to seeing you again in the future!

Thanks,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Bought the car blind, everything was super

Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

13. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Adam,

Thanks for this lovely review, buying a car blind can be very nerve racking. So glad to hear how pleased you are with it.

Thanks for choosing Birchwood Motors!

All the best,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Fantastic Customer Service

Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

8. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Jacob,

I am extremely grateful for these kind words, thankyou for choosing Birchwood to supply your new Audi.

All the best,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Recently bought my new car from…

Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

8. februar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Kelly,

Thanks a lot for the kind words, really pleased to hear how happy you are with your new vehicle. Hopefully we see you again in the future at some point!

All the best,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Great

I recently purchased two cars though Morgan at Birchwood Motors.Morgan is very professional, helpful and has all the knowledge. Definitely Top place in Cardiff to buy a car if you are looking for a new one. Would 100% recommend Birchwood Motors, 10/10! Thank you

31. januar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Dear Hanna,

Thank you very much for that excellent review. I'm glad we were able to source you two quality vehicles.

All the best,
Morgan - Birchwood Motors

Bedømt til 5 ud af 5 stjerner

Excellent buying experience.

An excellent experience of buying a used car from Birchwood motors. Full credit both to Alex and to Morgan who sets the tone for a professional and courteous service. There was one little problem which has been swiftly resolved, so I would thoroughly recommend this garage and the team there.

24. januar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Michael,

Thankyou very much for this lovely review, glad to hear you are pleased with your purchase.

All the best,
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Amazing experience!

Had an amazing experience at Birchwood Motors! Alex was professional, knowledgeable, and made the whole process smooth and stress-free. He went above and beyond to help us buy our perfect car. Highly recommend Alex and the team—5 stars!

18. januar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi Aleksandar,

Thank you so much for the kind words, I really appreciate it. Glad I could make your purchase smooth and stress free.

Hopefully we see you again in the future at some point.

Kind regards,
Alex
Birchwood Motors Ltd

Bedømt til 5 ud af 5 stjerner

Fantastic Experience Buying My Hyundai i20 from Alex at Birchwood Motors!

I recently purchased a Hyundai i20 from Alex at Birchwood Motors, and I couldn't be happier with the entire experience. From start to finish, the process was incredibly easy and hassle-free, thanks to Alex's professionalism and attention to detail.

Alex made sure everything was handled smoothly, answering all my questions and keeping me informed throughout. The team at Birchwood Motors went above and beyond by servicing the car and completing the MOT before handing it over, ensuring it was in top condition and ready to go.

Their professionalism and customer service really stood out, making the whole experience enjoyable and stress-free. I highly recommend Birchwood Motors to anyone looking for a reliable car and a dealership that truly cares about its customers.

Thanks again to Alex and the team for making my purchase such a positive experience!

24. januar 2025
Uopfordret anmeldelse
Birchwood Motors-logo

Besvarelse fra Birchwood Motors

Hi John,

I really appreciate this lovely review, we always try to go and above & beyond. Thankyou for choosing Birchwood to supply your new car.

Hopefully we see you again at some point.

All the best,
Alex
Birchwood Motors Ltd

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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