Pinetree Car Superstore  Anmeldelser 

I rarely leave negative reviews, but our experience with this dealership has been extremely disappointing.

We purchased a used vehicle after being assured it would be fully inspected, professionally valeted and prepared before collection. Unfortunately, when we collected the car, it was still dirty inside, had rubbish left in it and had clearly not been presented to the standard we had been promised.

The biggest issue was that the vehicle was shown to us with high-quality leather seat covers fitted during our viewing and test drive. These were one of the reasons we chose this particular car. When we collected it, they had been removed without us being informed beforehand. We were then sent a cheap replacement set that didn't fit the vehicle correctly, resulting in us wasting both time and money trying to have them professionally fitted.

Since then, trying to resolve the issue has been frustrating. Communication has been poor, responses have been slow, and there has been very little effort to provide a fair solution. We have spent weeks chasing something that should never have happened in the first place.

Buying a car should be an exciting experience, but instead it has caused unnecessary stress and inconvenience, especially while my wife is pregnant. We simply expected the vehicle to be supplied in the condition it was represented to us when we agreed to buy it.

Based on our experience, I cannot recommend this dealership, particularly if after-sales service is important to you.

Absolutely appalling after-sales service. My wife was six months pregnant when we bought our car, and instead of enjoying what should have been an exciting purchase, we've spent weeks chasing the dealership to fix issues they created. Calls went unanswered, promises were broken, and they made little effort to put things right. The stress and frustration this has caused during my wife's pregnancy has been completely unnecessary. I would never trust this dealership again.

I highly recommend Ray at Pinetree cars. I encountered an issue after collecting my car. After I made contact with Ray, he sent someone out to collect the car, had all the issues resolved and returned to me within a matter of days. He was in regular contact to let me know what was happening throughout the process. He was also very reassuring and nothing was too much trouble.

Looking at the reviews it is clear that if you are lucky enough to buy a car from this place that is fit for purpose they get a glowing review. Please hope people that you are one of the lucky ones if you do take the risk because once that payment has gone through you are firmly on your own when problems arise. Warning lights on from the day of purchase. Vehicle returned in literal pieces within first fortnight and returned with claims of being repaired. The light display was soon back in force with now extra warnings most concerning the brakes. The boot handle came off in my hand,the wing mirror shaking so badly you couldn’t see anything in it. The passenger window dropped down into the door never to be seen gain meaning you could no longer put the roof down. Extra enjoyable in the heatwave to find out not only did I now own a convertible that did not ‘ convert’ the air conditioning was completely defective blowing out boiling hot air. As a reasonable person I approached them to say I have had this car for 5 months without one day of driving involving zero warning lights. Could you please help me by repairing at a reasonable cost or part ex it for a more expensive vehicle. The irony wasn’t wasted when they informed me that they wouldn’t really want to part ex a car in that condition.. hilarious if it wasn’t so devastating?! Thank you Pinetree for allowing me to drive my children round in a car with brake warning lights and almost boiling them to death in the heat. Please feel free to cancel my appointment you’ve made for you to “maybe” fix the air conditioning as a goodwill gesture.. I have been to a real dealership to buy a 25 thousand pound car on finance to be told what you had sold me was dangerous.
I hope people take notice of these reviews from those who needed your help and some basic integrity only to be turned away in my case in tears. Please do not be reassured as I was into believing their claims that all cars re inspected to AA standards. How can the AA not be checking these places to ensure a basic standard prior to sale ?
Very upsetting and extremely concerning that they asked me how old my children were when I explained how worried I am about driving this vehicle and still no assistance. Shocking service

**** thank you Pinetree for your non comprehensive response whereby you have failed to include the brake light problems in addition to the puncture that weee both present on the day of purchase. Your recollection and records are entirely incorrect. You have also failed to confirm that your mechanics repaired the mirror and the boot handle that had come off in my hand on the first use both of which were inclusive to the puncture repair you carried out. Please do not attempt to minimise and show merely a puncture repair. I was advised that the puncture which led to the tyre pressure warning light was what had resulted in the ABS sensor showing on the dashboard. I trusted and believed this to be true and as I kept making sure the tyre pressure was correct this would temporarily turn the ABS light off until that no longer had any effect whatsoever. These issues and problems were from the day of purchase FACT. I endured them for 5 months as I realise it was an older vehicle until a real mechanic who checked the vehicle explained it required a repair costing in excess of 1500 pounds. Thank you for airing your ‘disappointment’ but I can assure you the disappointment was entirely all mine.

We bought our Mazda 2 from PineTree cars in May. We had wonderful customer service from Mo, who took the time to chat us through everything and was just a lovely bloke.

We had an issue with the brakes when we picked it up, which was unfortunate. But they took it straight back off us and fixed the issue as soon as they could.

I always think the key to good customer service isn’t in how things are handled when it’s good. It’s how mistakes and complaints are handled. And they resolved everything for us quickly.

Would definitely buy another car from them.

5 years ago I was in the capable hands of Mike Branson who helped me secure an agreement for a flawless Vauxhall Insignia. Due to age of the vehicle and requirements for an automatic I returned to Pinetree for an upgrade and to my absolute joy, I was met by the same handler who was able to help me secure a top agreement for a beautiful Jaguar E-Pace.

I can’t thank Mike enough for the two cars that he has now sold to me and would recommend his services to anyone!

My dad has recently purchased a car from pinetree cars in tonypandy his sales assistant was paul Morgan he was out standing polite and look after my dad from start to finish he is a credit to your company thankyou paul for all you done for my dad

If I could give a 0 star rating for the tonypandy store, I would.

Where to even start. My partner is a dog walker worked his absolute backside off to be able to buy a new car. Eventually we found a car that would be perfect for the job, we put down a £1,000 deposit and put the rest on finance, only a £5,000 car.

It’s an ex MOD car and as SOON as we started driving it, it had so many issues. Sounded absolutely awful, was difficult to drive and just had a terrible time with it. We took it back, and whilst it was in their care, the car was bumped, scratched, dented and a mess, even oil on the roof. By this point, my partner has missed out on days of work and lost HUNDREDS of pounds. They then had to take the car back to fix all the scrapes, dents and issues caused by them. Baring in mind we also have a 17 year old girl to look after whose mother has terminal cancer and a sick dog. Whilst all this is going on with this stupid car and stupid company. As if we didn’t have enough stress!! The car had constant issues, the clutch has gone twice in a few months which apparently is a common fault with Vauxhall astras that have not been cared for tidy. The glow plugs are naft, the car has broken down so many times it’s crazy. I’ve complained, even cried in reception from stress and was basically told it’s the risk you take when buying cars. I have told SO many people who were going to buy cars from here to stay away. Shocking experience. Ive tried my hardest to get help from them, they’ve basically said that we can part ex it, which will then leave us with more money added to the finance. As if life isn’t hard enough for us working class, then you have large companies like this treating us awful. Disgusting.

Update : for anyone reading this, I would strongly advise scrolling through the reviews across the web. They have a 2.7 rating on here for a reason. Granted I’ve done the mileage said here but not when they had carried out the work on it and when I was approached by the sales person I said I would need help picking out a reliable car as it’s for the business. I’ve given the car all it’s needed but it’s been letting me down since day one. In the 17000 miles to date ive also had it fully serviced 3 times and a gearbox service. Going down the road of blaming it on mileage is not the way to go. Cars are meant to be driven, not parked up waiting to be fixed even though you look after them 🤣 Also one scrape on the rear left was caused since me owning it and I’ve still not got that sorted. I can for more context insert a photo for future buyers to see. I think you can kind of guess what company they are by the response below and the rest of the responses on all of the other bad reviews 🤣
To add I also paid for more warranty but that’s complete and utter nonsense I think.

Also to add, one of my clients purchased a Rexton from them and before they even went to view it or leave it needed parts which were on back order. Why are cars being purchased or put on the website at all if they have issues or things missing???
A mobile tire fitter I use often had bought a Mercedes from there and the engine blew
I can go on, I would rather not have these carry any work out on the car again. So thanks for the offer but no thanks Pinetree

Where do I start, if I could go half a star or zero stars for that matter I would. By a genuine country mile one of the worst companies around. It’s not a matter of opinion it’s a matter of fact. The car I’ve had off them has had nothing but problems since having it, in the 13-15 months of ownership of the car it has only been on the road about 8 months. When they carried out work on it they didn’t just cause more issues, they also took the paint off the front of the car and put in total 13 hammer like sized dents all over the car. They have tried to correct that but failed. The lacquer has already started peeling from the bumper🤣. Super subpar quality car superstore they should have named themselves, take it this way. I’ve had to go and buy another car as a stop gap while trying to fix the one I’ve bought from them. It’s a genuine mystery how they are still trading. I’m self employed and nearly every one I’ve spoken to about them has had nothing but trouble with cars purchased from there. Well done pinetree you have lived up to all the slander you are given👍

I bought a car from Pinetree car sales had it a few days and noticed the sat nav was not working. I called them at the after sales office and both ladies there were really helpful and asked me to take the car back and they'd get the car sorted .I took it back and with the help of Ewan the fitter they ordered me a new SD card and got it sorted straight away can't thank them enough for being so helpful and for sorting it so quick would Def recommend them to anyone .jo was great

We purchased a car from Pinetree Car Superstore on 06/12/2025 and have experienced nothing but problems from the start.
Shortly after purchase, the car developed a loud engine noise on start-up. Pinetree took the vehicle back for repairs and kept it for a week. We were told the starter motor had been replaced, but no evidence or documentation was provided to confirm this. When the car was returned, the noise was still present.
A few weeks later, the engine management light began flashing. We immediately contacted Pinetree Car Superstore, who advised us to take the vehicle to a local garage for a diagnostic test. However, I explained that a flashing engine management light indicates a potentially serious fault and that driving the vehicle could cause further engine damage.
We then contacted our finance company and copied Pinetree into the correspondence, explaining that we could not safely drive the car to a local garage. Pinetree did not respond, leaving us with no option but to begin the vehicle rejection process.
The finance company arranged for an independent engineer to inspect the vehicle at our home. The engineer confirmed that the car was misfiring and stated that the fault would have been present when we purchased the vehicle. We therefore rejected the car on the grounds that it was not of satisfactory quality or fit for use.
We had also paid a £199 indemnity fee, which we were told was to ensure the vehicle was safe and reliable. This was clearly not the case. Furthermore, the independent engineer advised that the starter motor had not been replaced, contrary to what we had been told by Pinetree.
Despite the finance agreement now being settled, Pinetree Car Superstore has refused to refund the £199 indemnity fee.
Based on our experience, I would not recommend Pinetree Car Superstore to anyone looking for an honest, reliable, and hassle-free car-buying experience.

Following up on my previous review, I wasn't offered a video of the vehicle. I was told a member of staff was using the vehicle and it would be available when the staff member returned on monday. I wasn't happy with the response I had from the "lady" that tried to help me as she wasn't very helpful. Your response on trustpilot is unsatisfactory as I was a potential customer and I think it's in your best interest to google should a member of staff be using a car that is advertised for sale and using for personal use.

Went to view a car and was told its not there, one of their staff was using it. When a car is for sale you expect it to be there. Not one of the staff members having a jolly. Sales staff weren't very helpful and tried to justify this.

Edit to respond to reply; I will email you again, but as I stated you have not responded to my email from over a month ago, and now you say I have 7 days to respond to you!! I am STILL waiting for a response to my email where I sent you over the diagnostic report and cost of repair!!!

Absolutely shocking after sales experience. After not being able to get through on phone we went down there as shortly after purchase (3 months) had noticed a few knocking noises with vehicle. They basically refused to even look at issues and said to go through warranty that they had sold my niece. I explained as car was only purchased 3 months ago, under the consumer rights act, I would like to give them the chance to repair. I was told the consumer rights act is not "black and white" and they do not have to repair. They advised my niece to pay for her own diagnostics and to send on to them and they may pay towards the cost. We did as they asked and have received no reply what to the email which I find shocking due to the fact that the issue with the vehicle they sold her was actually marked as a MAJOR DEFECT, REPAIR IMMEDIATELY on the mot just several months before they sold the vehicle. So they sold a car with a dangerous major defect, which was either not fixed to a good standard or given a dodgy mot as she has just had to pay to have the defect fixed, either way the pre sale checks was obviously not done to a high enough standard and then did not want to know or help her at all with the situation.

Horrific customer service. Nothing but issues. Some rectified some ignored. Asked to reject under Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable.
As the vehicle has already been subject to a repair attempt which has failed, I have tried exercising my final right to reject the vehicle.

They have ignored multiple emails. Will be taking this further.

Great selection of cars
Lovely sales guy Mike
Very helpful and friendly
So many extras when you drive off the lot
Highly recommend them for service and quality

Went to buy a car loved the look of the car, took it for a test drive all was going well went it to sort the paperwork out and they changed the price to what was on the car saying someone must have made a mistake and tried to get me to pay another £1500! Just didn’t seem to care that it was their fault awful service would not recommend! And the staff were not very accommodating.

I purchased a car from this dealership on 26th January and was assured by Steve in sales that the faulty parking brake would be repaired before collection. However, when I picked the car up on 6th February, the issue had not been resolved.
On the same day, after a short drive, I discovered additional problems — the parking brake was still broken, the front passenger calliper became excessively hot, and there was a noticeable clonking noise. I contacted aftersales and was advised to bring the car back in.
While the calliper issue was addressed, I was extremely concerned to find that the parking brake button had simply been superglued back on rather than properly repaired. Shortly after, it came off in my hand. When I demonstrated both this and the ongoing clonking noise to the aftersales team and mechanic, I was told the work would be rebooked for March.
Since then, the experience has been frustrating and disappointing. The repair has been delayed multiple times due to a lack of courtesy cars, despite being advised to book one two weeks in advance. Communication has also been very poor — calls have gone unanswered, and even after speaking to a manager and being promised a callback on 13th April, I have received no update.
My car is due to go back in on 16th April, yet I still have no confirmation regarding a courtesy car or whether the necessary parts have even been ordered. To make matters worse, I am now experiencing an additional electrical fault, with the ESP warning light coming on.
Overall, I am extremely disappointed with both the quality of the vehicle preparation and the aftersales service. Based on this experience, I would not recommend this dealership and would not purchase from them again.

Put a deposit on a car, went down to look at it and test drive it. All good. Arranged to pick it up the coming Saturday. Got down there as planned only for Ray the sales man who was dealing with us to say the car is not ready I've been trying to ring you. Liar. I pulled out my phone and showed him my call history. He said oh must have wrote the number down wrong but he had already sent me a message confirming deposit. I also said why didn't you email me if you couldn't get hold of me via phone. He said oh yes could have done that.sorry. sorry is not good enough. We had just travelled hour and half to get there for nothing. 3 hour round trip for him to say car isn't ready and a sorry. Keep your apology and your excuses that didn't pay for my diesel or my time. Told them to keep the car. Won't be going back there again

It only has 1 star as there is no option for none.
If your lucky to buy a car with no issues from here, great!
But from reading previous reviews that does not seem to be the case for many!
Currently on issue 2 within the first month of owning the car.
It takes weeks for them to book it in, meanwhile you have a car with an engine light on, bare in mind this would not pass an MOT (but to them it's acceptable to drive, until it turns red).
After sales are disgraceful, they palm you off, make up things, and nothing gets done, their rude, unhelpful and should not be working in a customer care based role.
Avoid like the plague!