AIRPORTPARKINGBAY Anmeldelser 

I used the meet and greet service at Airport bay Parking on 17/02/26. My car was in good condition(Brand New) with no scratches when I dropped it off.

When I collected it, I found scratches and damage that were not there before. I immediately reported it to staff, but the response was dismissive and unhelpful.
I have sent email for 6days but no response at all. When I called customer services they are also not helpful.

I am very disappointed with how this was handled and would not recommend this service to anyone who values their vehicle.
Also pls note they also charges £10 for car park which was not informed when we purchased its hidden charges which is very small print so be careful.

Kanu is always cheerful even at midnight and remembered me after using this company only few times

Had an awful experience with this company, called 30 mins away on route to advise them of our eta when arriving no1 from the company was at the stand/desk, thankfully maple manor took care of this until the guy turned up.
When coming back called 3 numbers provided 7 times no1 answered any of the calls nor called back: as advised on the paper they give you just head to car park 1 level 3 your car will be there. Well that’s what we expect is that what we got no. Again no1 at the stand/desk took 47mins for the car to arrive again after maple manor calling a friend he knew that worked for this company to arrange the car to come back although they knew our time we requested for the car to be back. When speaking to the complaint department they said due to there t&c it can take up to 60 minutes due to traffic but if they had answered the phone they would first understand we didn’t have luggage and that we was on the way to car park to collect the car instead we stood in a cold car park with a child waiting for the car: such poor customer service would never use again nor recommend this company. Stay way clear

Good at everything
Proper response and correct timings

The instructions said to go to multi story carpark level 3 at luton.
So I went to the 1st multi story carpark I seen which is carpark 2 the instructions didn't say to go to carpark 1 so was charged. £15 to leave carpark after being there for about 5 minutes. I have sent emails to the company but not received any reply from them. Also they add extra £10 when leaving which wasn't notified when booking.
UPDATE they took 10 days to reply to my 1st email and they said there's nothing they can do further as I apparently didn't call them 30 mins before arrival, of which I did but they didn't answer

Unprofessional behavior mixed with a lack of courtesy!Upon dropping off my car for meet and greet service, I noticed the staff had no record of my booking. They hastily scribbled a voucher for me, which led to a series of unfortunate events due to a time oversight.The voucher failed to note 'PM' for my pick-up time, causing early morning confusion when I received a call at 5:00 AM UK time, urging me to collect my car. Despite my efforts to explain that my pick-up was scheduled for 19:30, as per my booking, the misunderstanding persisted.Upon my return to the UK, I contacted the number provided to retrieve my car. The representative insisted I had exceeded my booking time and needed to pay for an extra day. My attempts to clarify the situation were met with dismissiveness, leaving me frustrated and disconnected. After waiting for 10 minutes, I inquired about my car's arrival from the office staff, only to be told to call the number again. Despite having done so, my app showed no progress on my car's return.An employee took a photo of my booking details to show the driver, who claimed I still owed for an extra day without verifying the timings. After 40 minutes, my car finally arrived, parked distantly with the driver indicating I discuss matters at the office. Upon reviewing my booking information, the driver acknowledged their error but tossed my keys onto the desk, walking away without an apology.The staff refused to hand over my keys until I paid an additional £10 cash for parking, a charge I had never encountered with other meet and greet services. Even after payment, no apology was offered.My clean car was returned covered in mud, adding to an already unpleasant experience.This entire ordeal was deeply unsettling, marked by unprecedented rudeness from the staff. I hope others are spared from such an experience. My delay affected not only my plans but kept my son awake late, waiting for

Brilliant service!

Car in carpark on arrival at Luton Airport thus eve & company pro active in calling us when landing.

Guy on desk in carpark has such a lovely smile, and its was a pleasure to be greeted by him on our arrival home 😊

Very professional and honest service. Quick return of our car. They went above and beyond locating our MacBook that we accidentally left in the parking lot and only realised upon arrival back home at midnight. We are forever grateful for the kindness they demonstrated!

Great service , very kind people. The two gentlemen who picked us up tonight have bought a happy meal for my son and coffee for me and my husband and refused any money we offered towards this.
Very polite, reliable , will definitely use their service again!

Awful customer service and very rarely reply

Quick and very close parking, friendly staff! Ahmed was very friendly! Recommend!

Very good and quick :)

It took over an hour for my car to be returned and they claimed it was only parked 4 miles away. All the other providers at the kiosks were handing over cars with no problems, but Airport Parking Bay had a queue of people waiting for cars to be returned.
There is an email provided where complaints can be submitted but they don't respond and I doubt it is even monitored. These companies should be held accountable by the Airports that use them as it is also a reflection on them.

Rated 1 out if 5
Warning - Don’t make my mistake - I will never use again
Ok so it was absolutely my fault for not following the instructions to leave the vehicle key…doh. However, the instructions for parking following a phone call were poor, we ended up in central Luton, another phonecall told us to go to Terminal 1 level 3. No reminder to leave the key…. The blurb said we needed a shuttle, but as we were right next to the airport that wasn’t necessary, so this threw me.
When I returned it soon became obvious I had made a HUGE mistake not leaving the key…. I was fobbed off by the staff... speak to the man on the gate… they knew he was never going to let me out. 12 days parking costs £810. The company has ignored my emails and blocked me texting or calling them, asking for a refund on my parking booking, which I didn’t use.
Whilst trying to sort out how to exit it was clear that other customers were waiting a long while for their car to be returned who had followed the correct instructions. They were very very unhappy. If you use this company be very careful…. Personally I wouldn’t touch them with a barge pole

Despite APB reply, saying they will ensure the booking agent refunds my booking fee…. I’m still waiting…..

Rudeness and disrespect unprofessional!

To start with when I have dropped my car to meet and greet, the stuff receiving me had no file regarding my booking and he wrote a voucher for me to present on my return to pick up my car.

Writing on the voucher picking up car forgot to mention PM on my timing which it brought all the nightmare I had to live afterwards.

I had have a phone call 5:00 AM UK time asking me to pick up my car and I have or I thought I did clarified that I am not picking my car up until 19:30 like I suppose to regarding my booking details.

Coming back in UK, called number to bring my car back, which the person in the phone said to me again I have to pay an extra day as I have overstayed.

I have tried to explain that my car was booked until 19:30 but person in the phone strongly rude affirmed that he is not arguing with me and I have to pay.

I said I will meet him at the office meet and greet and show him my booking that everything will be clarified, instead I had phone out down on our conversation.

After 10 minutes of waiting I have asked the office stuff how long my car will be until arrive and he said I should of called the number, which I said I did only it does not look like my car is on way to airport when I have checked my app.

Gentlemen took a picture with my booking details seen them to the driver suppose to bring my car and said I still need to pay an extra day, without even checking timing.

After 40 of waiting my car comes back and parked away from the office, awfully rude driver showed my the office to meet up there and discuss still.

Showing my booking details, driver said there has been a mistake and throw my car keys of desk walking away without apologising for them mistake.

Stuff behind desk would not pass me car keys until I have paid an extra £10 cash for parking ( which I never did before with any other meet and greet company) and after I have paid, got car keys still never got an apology at all.

I dropped car cleaned and had it back full of mud every unpleasant.

Such a most uncomfortable situation and the rudeness of stuff never happened to me before.

With regret,
I took my time writing this email hoping no one ever will go through what I had to only to get my car back and go home to my son which went to school the next day and stood up to wait for me as missing me, and his bedtime gone further down into the night following my delayed flight and very long wait to recover my car which “meet and greet” supposed to be fast car on your door.

Never use this service again!

Fantastic service at Luton airport. Bhargav delivered the car just when I made it to the car park after my long flight. I will use them again in the future.

Stood waiting for the car they've lost .. rang yesterday to let them k ow we had to come back early .. family emergency ... then couldn't find car keys .. well NEVER again ..
AVOID ...