I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Se mere
Virksomheden har svaret
We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Se mere
Virksomheden har svaret
Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Zest
Skrevet af virksomheden
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsKontaktoplysninger
3 Poole Road, BH2 5QJ, Bournemouth, Storbritannien
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good overall apart from engineer…
Good overall apart from engineer breaking my tumble dryer.
16. marts 2026
Besvarelse fra Zest
Hi Caroline,
Thank you for your review.
I’m sorry to hear this. Your Case Manager will be in touch today to go through your concerns and help get things back on track.
Many thanks,
Charley
Bee at Zest was excellent today
The assistant, a young lady named Bee was excellent this morning. Clear, friendly and professional. She quickly and carefully advised and assisted with my issue and helpfully answered all my queries. My first time using Zest. I would recommend them based on Bee today. Thank you.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi George,
We are delighted we could assist you with your queries!
Many thanks
Justin
Very friendly efficient staff on phone
Very friendly efficient staff on phone. Repair was also fast and hassle free.
Thank you
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Renu,
This is amazing news that the service was smooth and met your expectations!
Many thanks
Justin
Excellent service
Excellent service, good response and great advice and support.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Paul,
We are very grateful for this feedback!
Many thanks
Justin
Patrick came and replaced the racks in…
Patrick came and replaced the racks in my dishwasher....called me 30mins before he arrived and was very helpful
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Gaius,
We are delighted that your Dishwasher could be fixed!
Many thanks
Justin
Terry McGinty gave better service than…
Terry McGinty gave better service than we ever have had from Domestic and General who we regard as Prima Donna’s. ZEST are the BEST!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Graham.
We are pleased you were happy with the service!
Many thanks
Justin
7yr + insurance with Zest
I've been insured with Zest for a number of years now, every single time ive call them for a repair, my experience has been always very accommodating with my times and dates for when im available ,always helpful on the phone and very polite. Im in the South East and yesterday an Engineer call Alex attended, what a nice polite, respectful and efficient experience ,giving me tips on how to look after my machine, personally I could of asked for a better service from Zest,I recommend this company most definitely and Alex is a credit amongst others in the Zest team in my opinion. Five star.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Dionne,
We are very grateful to have your loyalty, but also that you are satisfied with the service when you need us!
Many thanks
Justin
Besvarelse fra Zest
Hi Tich,
We're thrilled you were happy with the service we provided!
Many thanks
Justin
Always have a positive experience with…
Always have a positive experience with zest. I spoke to Silvia who was patient with my many requests and issues despite her throat betraying her. Positive and friendly customer service.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Louise,
This is lovely to hear we could help with your requests!
Many thanks
Justin
Patrick gets the issue resolved
Patrick gets the issue resolved. Quick in and out.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Chrissie,
We are happy that the issue was resolved!
Many thanks
Justin
Work carried out very professionally…
Work carried out very professionally job done very happy customer
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Christine,
We are delighted we could deliver a positive outcome for you!
Many thanks
Justin
Polite and on time
The engineer gave a rough time when he was coming he was polite and helpful came in-between the time stated and explained what needed to be done and did the job with no trouble seems to be working ok already had the parts ordered already as he looked at it when he came for the washer two days before
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Amanda,
Thanks for taking the time to leave us your review on your repair!
Many thanks
Justin
Had a policy with Zest for a few years…
Had a policy with Zest for a few years now and this is only the second time I’ve needed to call them and sadly each time it’s taken nearly 2 weeks to fix something quite simple. Won’t be renewing my policy.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Stephen,
Thank you for your feedback.
I can see your most recent repair was arranged directly with the manufacturer, so I’m sorry to hear it took longer than expected.
We really appreciate you taking the time to share your experience. If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Many thanks,
Charley
Great service
10. marts 2026
Besvarelse fra Zest
Hi,
Thanks for taking the time to leave us your review.
Many thanks
Justin
Good customer service from bee
Bee was very helpful and answered my questions really well!
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi hamza,
We are happy to hear we could answer your questions.
Many thanks
Justin
Very easy to deal with
Very easy to deal with. Helpful customer services and greatvservice
6. marts 2026
Besvarelse fra Zest
Hi Raja,
We are delighted to hear you have been happy with the service provided!
Many thanks
Justin
New parts fitted.
Engineer bought the parts with him and fitted them, dishwasher now working ok.
Excellent service.
9. marts 2026
Besvarelse fra Zest
Hi Gary,
We are glad to hear your Dishwasher is now working!
Many thanks
Justin
Silvia was very helpful and…
Silvia was very helpful and professional made everything very simple and clear i felt comfortable to discuss my issue with my appliance. Great custoner service and communication Silvia thank you 🙏🏻
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Dee,
We are thrilled that you were happy with the customer service.
Many thanks
Justin
Very good service and very good person…
Very good service and very good person came on time. Very friendly
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi,
We are pleased you were satisfied with the overall experience!
Many thanks
Justin
Very good good manners very friendly
Very good good manners very friendly
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Zest
Hi Mehrun,
We are delighted to hear this type of feedback.
Many thanks
Justin
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.