I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mere
Virksomheden har svaret
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mere
Virksomheden har svaret
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktoplysninger
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Fremragende
2 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpfun and knowlegable
1. april 2026
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was patient and understanding
Sarah was patient and understanding to my questions and dealt with all my questions and satisfied my needs.
31. marts 2026
Besvarelse fra XPS Group
We're happy to hear that our agent was patient and understanding when dealing with your questions, and that they satisfied your needs. We appreciate your feedback!
XPS Member Support
From the start to finish the staff…
From the start to finish the staff member was very helpful. She went through login process and explained everything clearly. She was very patient and pleasant with it. Made the whole process painless and informative.
31. marts 2026
Besvarelse fra XPS Group
We're happy to hear that the staff member was helpful and patient. We appreciate you taking the time to share your feedback regarding the informative and painless process.
XPS Member Support
What a pleasure to speak to Karen
What a pleasure to speak to Karen. She was bright enthusiastic and informative. Thank you Karen
31. marts 2026
Besvarelse fra XPS Group
We are happy to hear that you had such a wonderful experience! We appreciate you taking the time to leave us this very positive feedback.
XPS Member Support
Your agent was very polite and answered…
Your agent was vert polite and answered all of my questions and was very proffessinol
30. marts 2026
Besvarelse fra XPS Group
We appreciate you sharing your feedback. We are happy to hear that our agent was polite, professional, and answered all of your questions.
XPS Member Support
Very happy with the staff that dealt…
Very happy with the staff that dealt with me on the phone.
Each time was told the documents I need would take 10 working days by 2nd class post.
Twice now I have received nothing in the post despite email arriving within days.
Why do they not send them, or why not use 1st class so the annoying disappointment can happen sooner?
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Besvarelse fra XPS Group
We are happy to hear that our customer service was helpful and pleasant for you. Thank you for your positive feedback and time.
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Excellent customer service and answered…
Excellent customer service and answered questions easily
30. marts 2026
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Very helpful and sorted out the issues…
Very helpful and sorted out the issues immediately
27. marts 2026
Besvarelse fra XPS Group
We are very happy that we could resolve your issues quickly and provide such helpful support. Thank you for your positive feedback!
XPS Member Support
Your Agent was knowledgeable &…
Your Agent was knowledgeable & professional. She helped me with my query & wished me happy birthday for next week which was a nice touch.
27. marts 2026
Besvarelse fra XPS Group
We're happy to hear that our agent was helpful and professional! We appreciate you mentioning the birthday wish and are grateful for your positive feedback.
XPS Member Support
Good but did wait over 15 minutes when…
Good but did wait over 15 minutes when told there was a wait time of under 5
27. marts 2026
Besvarelse fra XPS Group
We appreciate your feedback. We're sorry the wait exceeded the estimated time. We will review this to improve our time estimates.
XPS Member Support
Really great telephone service
Really great telephone service. Sarah was precise & very helpful.
27. marts 2026
Besvarelse fra XPS Group
We're happy to hear that you received precise and helpful telephone support. Thank you for sharing your positive experience with us!
XPS Member Support
The members of staff was vey…
The members of staff was vey knowledgeable and professional
27. marts 2026
Besvarelse fra XPS Group
We appreciate your feedback and are so glad to hear that you found our staff knowledgeable and professional. Thank you for your time.
XPS Member Support
Karen was superb
Karen answered the call very quickly and dealt with my issues in a most professional and helpful way. She was very patient and pleasant. I was extremely satisfied with my experience.
26. marts 2026
Besvarelse fra XPS Group
We're happy to hear that your call was answered quickly and your issues were resolved professionally. We appreciate your kind words regarding the patience and pleasantness you experienced, and we're glad you were satisfied.
XPS Member Support
You agent was professional and thorough…
You agent was professional and thorough with my reason to call. Excellent service 👏.
25. marts 2026
Besvarelse fra XPS Group
We appreciate you sharing your feedback. We're happy to hear that our agent provided professional and thorough service!
XPS Member Support
Was given all the information i asked…
Was given all the information i asked for.
Great service
25. marts 2026
Besvarelse fra XPS Group
We are happy to hear that we provided you with the information you needed. Thank you for your positive feedback and for recognizing our service.
XPS Member Support
Excellent Experience
Helpful, friendly and professional service - expectations fully met. Very satisfied
25. marts 2026
Besvarelse fra XPS Group
We appreciate your positive feedback and are so glad our helpful service met your expectations. Thank you for sharing your experience with us.
XPS Member Support
Called quite a few times of late
Called quite a few times of late. However, this is on today’s experience.
Karen was genuinely incredibly helpful and provided real support & guidance.
Call back system worked a treat too!
25. marts 2026
Besvarelse fra XPS Group
We appreciate you sharing your recent experience. We're happy to hear that our callback system worked well for you and that one of our team members provided helpful support and guidance.
XPS Member Support
The staff on the phone were very…
The staff on the phone were very helpful. Unfortunately it was not there fault that the documents I requested on 2 occasions have not been received by myself in the post. This is obviously a fault with Royal Mail.
25. marts 2026
Besvarelse fra XPS Group
We appreciate you acknowledging our staff's helpfulness. We're sorry the documents haven't arrived. It's frustrating when postal issues occur, and we'll investigate how to prevent this in the future.
XPS Member Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.