XPS Group Anmeldelser 2.261

The person I spoke to was brilliant. She helped me negotiate the website and update my password and details with ease. Would have been 5 stars had i not had to wait on hold for 39 minutes!

A call into the team was answered swiftly, information shared was clear and professionally delt with.

Great team!

Spent 45 minutes on hold waiting for someone to simply change my home address. Hung up in the end. Awful. Surely they/you can make it easier to do this online and save time and money.

Mary was incredibly helpful

The young lady we spoke to was so lovely and patient with us. She made everything so easy to understand

Spoke with Sarah who was cheerful, polite and patient. Nothing was too much trouble. Would happily recommend.

I was greeted well and given good information left me with the feeling I was being looked after.

I have been trying to register to access my pension account since January, today I received an email telling me to log in without any details of password. The email today was in response to 31st, March, requesting my registration details, 17 days and I am still no further forward. At my age I need to update my details and pension preferences. It looks as though it's not going to happen. All sorted no thanks to good staff at the weekend.

The call handler was helpful and keen to help

I was finding it difficult to register with XPS due to my age and not being good with technology.
As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very clearly and had an exceptional patient and friendly manner. He took the time to guide me through the registration procedure which he made easy for me.
The overall experience was exceptional.
Excellent service like David gave simply jumps out at you these days. Thank you David, you are a credit to your company.

Sarah was very helpful and explained very well many thanks

The lady was very helpful and pleasant

Great customer service by Mary, credit to her company.

Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent outcome or update on my notes.
XPS seem to be very slow and don't appear to keep their clients updated.

I’m very happy with the service i got, all my questions were answered well and in full, leaving me clear in the way forward with my retirement. Thank you for your help.

Very efficient.Got the answer to the question I asked

For the 2nd time in 5 weeks, I have requested documentation for a tax-free withdrawal / other details to be e-mailed / sent out to me.

The 1st call was on the 10th March. I was advised that the documentation would be sent via post / e-mailed prior to a meeting with my Financial Advisor - a meeting which had to be cancelled.

The 2nd call took place on Monday of this week when I was advised that the documents would be e-mailed before the end of that working day (Monday) - the staff member checked with a colleague before making this commitment. And via the post too.

I am still waiting, having received absolutely nothing - and have had to rearrange a meeting with my Financial Advisor for the 2nd time.

I am planning to escalate this unsatisfactory service accordingly.

clear IVR options
holding for an acceptable amount of time
agent (Leanne) answered all my questions succinctly on the call

The agent Julian was fantastic he discussed everything clearly and listened to my questions

I had a couple of questions that I wasn't too sure about and the member of staff answered them without hesitation and to my satisfaction. Well trained staff .