Fabulous customer support this morning from Aisha Oak in the Lease Transactions Team. Helped with a looming crisis, found a solution, explained a few things, agreed to take my case on herself and gene... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are so bad, it’s comical. I’ve just had a final response to my official complaint where they readily acknowledge their dreadful service and delays but, surprise surprise, this doesn’t amount to... Se mere
Virksomheden har svaret
I called Curtis Banks with a personal query which was quickly, and ably, dealt with by Harry Pearson. It wasn't a straightforward request and he did need to put me on a short hold for clarification.... Se mere
Virksomheden har svaret
I spent a long time explaining & sorting various issues regarding my pension arrangements today. I spoke to Tom Butcher, who I've not spoken to up until today. He was first class in his understandin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Curtis Banks we are proud to look after the retirement funds of over 78,500 clients, with £35.8bn of assets under administration. Specialising in SIPP and SSAS, we want to lead the way in self-invested pensions. Founded in 2009 we have a wealth of expertise to help advisers manage their clients’ future, their way with a focus on robust service, modern technology and innovation. We provide all the choice and flexibility required to suit the modern world of retirement and build bespoke retirement plans that can adapt as clients’ needs change. Your future. Our focus. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Kontaktoplysninger
3 Temple Quay, BS1 6DZ, Bristol, Storbritannien
- www.curtisbanks.co.uk
4,2
God
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
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Which do you trust? AI summary or recorded reviews?
According to Trustpilot's review summary (created with AI) "reviewers had a great experience with this company"This was definitely not my experience and, judging by the reviews for this current year (2026), At the time of writing there are 69 reviews recorded for this company since the start of 2026 and I have counted the reviews with 3 stars or above as "positive" and any reviews scoring just 1 or 2 stars as negative. The results for 2026 to date are as follows:
Positive reviews - 35
Negative reviews - 34.
So even if 3 star reviews are generously regarded as "positive" there is only one more positive review compared to negative.
So which analysis is to be trusted? The reviews which are posted for all to see or the summary "created with AI"?
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Val,
We appreciate you sharing your analysis and understand why the AI-generated summary may seem inconsistent with the reviews you have counted. The summary is intended to reflect common themes in customer feedback rather than provide a numerical breakdown of positive and negative reviews. We recognise that individual experiences vary, and we’re sorry to hear that your own experience has not been a positive one.
If you would like us to review the specific issues you’ve experienced, please email sippsupportteam@curtisbanks.co.uk with your plan reference number and details of your concerns so we can look into this further.
Kind regards,
Brad S
They are so bad
They are so bad, it’s comical. I’ve just had a final response to my official complaint where they readily acknowledge their dreadful service and delays but, surprise surprise, this doesn’t amount to them being responsible for my lack of rent. They were totally responsible.
Please just avoid and save yourself the frustration of dealing with a dreadful company.
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Peter,
We’re sorry to see that you remain dissatisfied with your experience. We recognise the concerns you’ve raised regarding the service you received and the impact of the issues surrounding your rental income. We understand that you have already raised these matters through our formal complaints process and appreciate that you remain unhappy with the outcome. If you wish to discuss your concerns further, you can contact our Complaints Team directly.
Kind regards,
Brad S
Paula was courteous and professional…
Paula was courteous and professional throughout. I am most grateful for her advice this morning.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good afternoon,
We’re pleased to hear that Paula provided such courteous and professional support. It’s great to know her advice was helpful, and we’ll be sure to pass your kind feedback on to her.
Kind regards,
Brad S
Fabulous customer support this morning…
Fabulous customer support this morning from Aisha Oak in the Lease Transactions Team. Helped with a looming crisis, found a solution, explained a few things, agreed to take my case on herself and generally calmed me down. Thanks Aisha!
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Andy,
We’re delighted to hear that Aisha provided such reassuring and proactive support during a challenging situation. It’s great to know she took the time to find a solution, explain everything clearly and put you at ease. We’ll be sure to share your kind words with Aisha and the Lease Transactions Team.
Kind regards,
Brad S
Besvarelse fra Curtis Banks
Dear Chris,
We’re pleased to hear that you found our service helpful, clear and responsive. Thank you for taking the time to share your feedback.
Kind regards,
Brad S
Avoid at all costs
Avoid at all costs. I have a SIPP with this company and they have been terrible from start to finish. We nearly lost the property bought with the SIPP due to them taking excessively long times (months) to process anything. Now I am trying to close the account and have asked them to release the charge (which has been paid and is therefore £0) and they are unable to do this due to the 2 signatories having retired (so they tell me) from their bank (the account was only opened a couple of years ago). They were not transparent in telling me this (I found out from the other bank), they told me this happens all the time and to expect delays of longer than 6 months (can't tell me exactly how long it will take) and do nothing to inform me of the timings. There seems to be no system in place to avoid this happening to other customers. I'm now being charged "interest" despite the account being zero (how can there be interest charged on an account with no money in it?). It's completely shocking service so avoid them at all costs. I've never experienced such incompetence or poor customer service from any bank. Moving to a different SIPP provider specifically because they are terribly slow at everything with poor communication and no transparency. Avoid them at all costs
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Emily,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered, particularly regarding the delays in closing your SIPP and the communication around the outstanding requirements.
We understand your frustration, especially where you have been given an extended and uncertain timeframe. We take your comments regarding transparency and communication seriously.
If you would like us to review the specific circumstances further, please contact sippsupportteam@curtisbanks.co.uk with your plan details so the relevant team can investigate and assist you.
Kind regards,
Brad S
Dreadful company
Dreadful company. I have no idea why Fisher Investments use them. I made a one off drawdown of £35,000 which CB received on 25 September. They require funds to be held by them for 10 working days. Why? In fact, they say they will not release until 15 October which will be 3 WEEKS. Why should they have the use of MY money for bc 3 weeks.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Miles,
We’re sorry to hear that you’re unhappy with the timescale involved in processing your drawdown request. We understand your frustration, particularly when you are expecting funds to be paid within a specific timeframe.
We appreciate your concerns regarding the period between receipt of the funds and payment, and would welcome the opportunity to review the circumstances of your request. Please contact sippsupportteam@curtisbanks.co.uk with your plan reference and details so the relevant team can look into this further.
Kind regards,
Brad S
Terrible service
Terrible service - will continue to post daily as the service fails on a daily basis.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Mr Malster,
We’re sorry to hear that you continue to be dissatisfied with the service you’ve received. We recognise that you have raised ongoing concerns regarding communication and response times, and we understand how frustrating this must be.
Your feedback has been noted and shared with the relevant team. Please contact sippsupportteam@curtisbanks.co.uk with your plan reference and details so we can review your concerns further.
Kind regards,
Chloe E
unable to log into the website
unable to log into the website. advised temporary password had been sent, never received
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good morning,
We’re sorry to hear you experienced difficulties logging into the website and did not receive the temporary password. We understand how frustrating this can be when you’re trying to access your account. Please contact our SIPP Support team at sippsupportteam@curtisbanks.co.uk with your plan reference and details so they can review this further.
Kind regards,
Harry P
Very helpful staff easy to talk to and…
Very helpful staff easy to talk to and not to long waiting on the phone. Thank You
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Philip,
We’re pleased to hear that you found our team friendly and easy to speak with, and that you didn’t have to wait too long for your call to be answered. Thank you for taking the time to share your positive feedback!
Kind regards,
Brad S
Easy to set up and great communication
Easy to set up and great communication
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Mr Lisco,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the setup process easy and that our communication met your expectations. Providing a straightforward experience and keeping our customers informed are key priorities for us, so it's great to know this was reflected in your experience.
Thank you for choosing Curtis Banks. We appreciate your feedback and look forward to supporting you in the future.
Kind regards,
Alex Fitton
Sold the property from SIPP controlled…
Sold the property from SIPP controlled by Curtis Bank in February. They allowed payments for mortgage and insurance to continue despite the property being sold. Still waiting for money to be returned with no timeline in sight. AVOID these people if you want your investments to be safe.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Mr Raikes,
We’re sorry to hear about the difficulties you’ve experienced following the sale of the property and understand your frustration regarding the ongoing payments and the lack of a clear timeframe.
We appreciate your concerns and would like the opportunity to review the position further. Please contact sippsupportteam@curtisbanks.co.uk with your plan reference and details of the property, and the relevant team can investigate this for you and provide an update.
Kind regards,
Brad S
Your customer service agent was a ⭐
Your customer service agent was a ⭐
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Nick,
We’re delighted to hear that our customer service agent made such a positive impression. Thank you for the ⭐ rating and for taking the time to share your feedback!
Kind regards,
Brad S
Not great
Client is £ 17,000 in arrears stopped paying almost a year ago. Action front CB, a few letters. Not acceptable!
Also we have to pay to chase the debt.
The last 15 years working with first of all Suffolk Life and now Curtis Banks have in all honesty been awful.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Tony,
We’re sorry to hear about your experience and understand your frustration regarding the outstanding arrears and the action taken to recover them. We appreciate that, after many years with Suffolk Life and Curtis Banks, this is particularly disappointing.
We take your comments regarding the management of property arrears and the associated costs seriously. If you would like us to review the specific circumstances further, please contact sippsupportteam@curtisbanks.co.uk with your plan details so we can look into this and assist you further.
Kind regards,
Brad S
Sublime
Excellent first rate service by Vennie Popova at Curtis Banks.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Thank you for your positive review and for taking the time to share your experience.
We're delighted to hear that you received excellent, first-rate service from Vennie Popova. Providing a high level of support and ensuring our customers have a positive experience is extremely important to us, so it's great to know Vennie made such a positive impression.
We'll be sure to pass on your kind feedback to Vennie and the wider team.
Thank you again for your support and for choosing Curtis Banks.
Kind regards,
Alex Fitton
Incredible customer service Vennie Popova
I called today and spoke with a very friendly and incredibly helpful member of your team Vennie Popova.
She was able to answer all my questions clarifying both my position, the process and likely timescales involved.
A real credit to your business and our interaction left me feeling confident and informed. Thank you Vennie!
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Chris,
Thank you for your lovely feedback. We're pleased to hear that Vennie's patience, attentiveness, and clear explanations were so helpful. We'll make sure your kind words and appreciation are passed on to her.
Kind regards,
Alex
Administrative shambles
FCA complaint statistics show Curtis Banks among the providers with the highest complaint rates per 1,000 pension policies in force. My experience is that this is well justified. Their administrative procedures seem everywhere to be a shambles. A complaint has been lodged against Curtis Bank both by myself and Chase de Vere and a report is in process to be delivered to the Ombudsman
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Chris,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations and understand the frustration this has caused.
We take all customer feedback seriously and are committed to reviewing concerns raised about our service. We understand that you have raised a formal complaint, which will be handled in line with our complaints process.
If there is anything further you would like us to review, please contact sippsupportteam@curtisbanks.co.uk with your plan reference and details, and we will be happy to assist.
Kind regards,
Brad S
Curtis Bank sent me a User name
Curtis Bank sent me a User name, then password in a letter. In an email they sent me a link to there portal that can be saved to mobile devices.
Suffering with brain trauma,ADHD & anxiety I then get support worker to assist me.We still can't login into the portal.Call, Curtis Banks as the number says on webpage, even email Curtis Bank regarding Login as per portal as stated on webpage.
No response , I get a Financial advisor who calls explaining the issue as per document(s) & action sent & received.Only to find the link was Curtis Bank link, and I needed secure .curtisblanks.co.uk. Yet this financial group, sent me the wrong link, hence I couldn't get into their portal.
Even funnier they sent the password & user name that didn't work on there website .I even failed there security question, which was my mum's maiden name....? Odd it's never changed with any other organisation except Curtis Bank!
The company is not set up, to assist with people with disabilities or even there support workers.Maybe out of the 32 billion money, they manage perhaps spend some money on training or working with customers who have disabilities....!
Typical financial orientated company, with poor customer service and even worse help or assistance for disabled customers...
Not an enjoyable experience especially when the security / memorable word is you mothers maiden name & your dealing with a bereavement.To fail the security question isn't laughable.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Nicholas,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must have been, particularly given the accessibility challenges you described and the difficulties you encountered accessing the portal during such a sensitive time.
We are committed to providing an accessible service for all our customers and take feedback like yours seriously. We'd welcome the opportunity to review what happened and understand where improvements can be made.
Please contact sippsupportteam@curtisbanks.co.uk with your plan reference and details of your experience so we can investigate this further and assist you directly.
Kind regards,
Brad S
Inability to understand the difference…
Inability to understand the difference between a query about Transferring OUT a proportion of pension fund to a an existing draw down pension
And
Transferring IN
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Neale,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and appreciate how frustrating it can be when there is confusion around the nature of your request.
We understand the importance of ensuring transfer requests are correctly interpreted and handled, and your comments have been shared with the relevant team for review.
If you would like us to look into your specific case further, please contact sippsupportteam@curtisbanks.co.uk with your plan details and we will be happy to assist.
Kind regards,
Curtis Banks
Outstanding Customer Support
I received a response within an hour of my request with clear advice on how to set up the the access to my SIPP that I required. Brad Simmonds was superb and each step was carefully explained.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Jean, We’re delighted to hear that Brad was able to respond so quickly and provide clear guidance on accessing your SIPP. It’s great to know that each step was explained carefully and that you found the support so helpful. Thank you for taking the time to share your feedback. Kind regards, Curtis Banks
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