Fabulous customer support this morning from Aisha Oak in the Lease Transactions Team. Helped with a looming crisis, found a solution, explained a few things, agreed to take my case on herself and gene... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are so bad, it’s comical. I’ve just had a final response to my official complaint where they readily acknowledge their dreadful service and delays but, surprise surprise, this doesn’t amount to... Se mere
Virksomheden har svaret
I called Curtis Banks with a personal query which was quickly, and ably, dealt with by Harry Pearson. It wasn't a straightforward request and he did need to put me on a short hold for clarification.... Se mere
Virksomheden har svaret
I spent a long time explaining & sorting various issues regarding my pension arrangements today. I spoke to Tom Butcher, who I've not spoken to up until today. He was first class in his understandin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Curtis Banks we are proud to look after the retirement funds of over 78,500 clients, with £35.8bn of assets under administration. Specialising in SIPP and SSAS, we want to lead the way in self-invested pensions. Founded in 2009 we have a wealth of expertise to help advisers manage their clients’ future, their way with a focus on robust service, modern technology and innovation. We provide all the choice and flexibility required to suit the modern world of retirement and build bespoke retirement plans that can adapt as clients’ needs change. Your future. Our focus. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Kontaktoplysninger
3 Temple Quay, BS1 6DZ, Bristol, Storbritannien
- www.curtisbanks.co.uk
4,2
God
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had an enquiry regarding SIPP charges…
I had an enquiry regarding SIPP charges and investment charges. I called and waited less than 5 minutes to speak to someone. I spoke with Steve Price who was able to give me the information quickly and confidently. Happy with the quick service.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Jane,
We’re pleased to hear that your call was answered quickly and that Steve was able to provide clear and confident information regarding your SIPP and investment charges. Thank you for sharing your experience.
Kind regards,
Brad S
Many thanks Stephen Lawson for being so…
Many thanks Stephen Lawson for being so professional quick and efficient I truly appreciate it Sarah Shaw
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Sarah,
Thank you for taking the time out to leave us this review.
We are so happy to hear how professional you found Steven.
We will be sure to pass your kind words on to him.
Kind regards
James H
Efficient, polite and helpful
The time to answer the call is slightly longer than I would like, but once answered Holly Sanderson was policy, efficient and very helpful.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good afternoon,
Thank you for taking the time out to leave us this 5 star review.
We are happy to hear how polite and efficient you found Holly and we will be sure to pass your kind words on to her.
Kind regards
James H
I spoke Steven Lawson this morning who…was really helpful
I spoke with Steven Lawson this morning who was really helpful with my query. He took the time to explain the process and fully explained what would happen next. Thank you Steven for your excellent customer service.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Christine,
Thank you for sharing your experience. We're very pleased to hear that Steven was able to take the time to explain everything clearly and guide you through the next steps. Your kind feedback is appreciated, and we’ll be sure to pass your comments on to him.
Kind regards,
Brad S
I spoke with Veneta Popova today .
I spoke with Veneta Popova today and found her to be very polite, very patient and extremely helpful it was a pleasure speaking to her.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Tony,
Thank you for your feedback. We're pleased to hear that Veneta provided such polite, patient, and helpful support. It’s great to know your experience was so positive, and we’ll make sure your comments are passed on to her.
Kind regards,
Brad S
appalling communication
The communication from Curtis bank has been consistently appalling. There has been complete radio silence which, tellingly, is only broken when i complain on trust pilot.
I was promised my money in early November and i am still waiting. There have been no updates and only inconsistent and unhelpful information given.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Mrs Ashworth,
Thank you for your review. I am sorry for the difficulties you have experienced and the frustration caused by the delays and communication issues.
I have already sent you an update directly, but if you require anything further or have additional questions, please feel free to contact us at sippsupportteam@curtisbanks.co.uk
and we will be happy to assist.
Kind regards,
Brad S
Great Experience from Timothy Olasinde
Timothy Olasinde spent nearly an hour on my call, answering all of my questions and providing further insight. Excellent service and great depth of knowledge with a practical approach. Highly Recommended.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good morning,
Thank you for sharing your experience. We’re delighted to hear that Timothy was able to give you such thorough support, taking the time to answer all your questions and provide clear, practical insight. Your recommendation is greatly appreciated, and we’ll be sure to pass on your feedback to him.
Kind regards,
Brad S
As Suffolk Lufe I complained every…769942 DMS & Steven Lawson
As Suffolk Lufe I complained every other home call that I had made
It took from the date of the takeover until 18 months ago to feel confident in your people
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear David,
Thank you for sharing your feedback, David. We’re sorry to hear that your early experience after the takeover left you feeling frustrated. We’re glad to know that you now feel confident in the support you’re receiving, and we’ll continue working hard to keep that trust.
Kind regards,
Brad S
1st Drawdown
Veneta Popova dealt with my call and made the experience really easy to understand.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Rich,
Thank you for your feedback. We're really pleased to hear that Veneta was able to assist you and make everything easy to understand. Your comments will be passed on to her.
Kind regards,
Brad S
Aisha Oak Review
I have had the pleasure of being supported by Aisha Oak over a protracted time due to a difficult tenant. She has been unbelievably helpful throughout and delivered a personal and supportive service.
This transaction would have been a great deal harder to navigate without het.
Thank you Aisha
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good morning,
Thank you for taking the time to share such positive feedback. We're delighted to hear that Aisha has been able to support you so effectively throughout what sounds like a challenging situation. Your kind words will be passed on to her — they’ll be very much appreciated.
Kind regards,
Brad S
I spoke with Steven Lawson today
I spoke with Steven Lawson today, after some issues finding my account, he was helpful efficient and friendly.
I was given all the information and assistance I required in a courteous and polite manner. Thank you, Steven.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Leo,
Thank you for sharing your experience — we’re really pleased to hear that Steven was able to assist you efficiently and courteously. We’ll make sure your feedback is passed on to him.
Kind regards,
Brad S
Holly was fantastic
Holly was fantastic. Very helpful and upbeat.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Steve,
Thank you for your feedback — we're delighted to hear that Holly was so helpful and upbeat. We'll be sure to share your kind comments with her.
Kind regards,
Brad S
Query regarding my SIPP
I had a query regarding my SIPP. The customer service executive, Holly Sanderson, handled my query in a professional and friendly manner.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear David,
Thank you for your review. We're pleased to hear that Holly handled your query professionally and in such a friendly manner. Your feedback is appreciated, and we’ll be sure to pass your comments on to her.
Kind regards.
Brad S
It took sometime to speak to someone
It took sometime to speak to someone, but Chelsea Ingram was extremely helpful and provided the necessary information that I requested
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Cooper,
Thank you for your feedback. We're sorry for the wait you experienced, but we're really pleased to hear that Chelsea was able to assist you and provide the information you needed. We'll make sure your kind comments are passed on to her.
Kind regards,
Brad S
Remarkable service from Harry Pearson!
The company I work for works closely with Curtis Banks. I have only spoken to Harry Pearson a handful of times but he has always gone above and beyond with his service! He made multiple efforts to call through to me to give me updates regarding my query and request and he is always so happy on the telephone. Amazing work Harry, thank you so much :)
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Kit,
Thank you so much for sharing this wonderful feedback. It’s great to hear that Harry has consistently gone above and beyond to keep you updated and make the process as smooth as possible. We really appreciate your kind words, and I’ll make sure Harry and his team see your comments.
Kind regards,
Brad S
Curtis banks
Samuel Elvin despite having what sounds like a bad cough was very helpful indeed
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good morning,
It’s great to hear that Samuel was able to assist you so helpfully, even while feeling under the weather. We really appreciate you sharing your experience.
Kind regards,
Brad S
Good customer service provided
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Jackie,
We’re pleased to hear that you received good customer service — thank you for sharing your experience.
Kind regards,
Brad S
Super polite
Super polite, professional and helpful customer service executive. Harry Pearson went above and beyond to deal with my query. I was thoroughly impressed. He also apologised for the wait time. He was excellent!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Good morning,
We’re delighted to hear that Harry provided such polite, professional, and thorough support. It’s great to know he went above and beyond to resolve your query and made such a positive impression.
Kind regards,
Brad S
Can take a few minutes to get through…
Can take a few minutes to get through to the team, but the colleagues are really helpful when you do.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Mark,
Thank you for taking the time out to leave us this review.
We are happy to hear how helpful you found our team.
Kind regards
James H
Just Great
Very informative, confident and Polite.
Great knowledge.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Curtis Banks
Dear Agata,
Thank you for taking the time to leave us this 5 star review.
We are thrilled to hear these compliments.
Please get in touch if we can help with anything else.
Kind regards
James H
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.