I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mere
Virksomheden har svaret
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mere
Virksomheden har svaret
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktoplysninger
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Fremragende
2 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
helpfull operators…
short wait on phone to speak to someone,and they run through everything with you so you understand all the details.
24. marts 2026
Besvarelse fra XPS Group
We're happy to hear that you had a positive experience. It's great to know that our team provided you with a clear and thorough explanation of all the details. Thank you!
XPS Member Support
Besvarelse fra XPS Group
We're glad the expert was helpful during the call. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
7 months later..Still nothing.
My dads pension has been passed to trustees 3 times now, They also decided that i was not entitled to claim for him but instead my mother whom he divorced 30+ years before his death. Now they say she can't claim it either so its back to a trustee for decisions. My dad passed away 7 months ago & its still not sorted.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Fantastic customer service!
The person I spoke with on the phone (Julian) was very patient, helpful and lovely! The issue was resolved perfectly and promptly. Very happy!
24. marts 2026
Besvarelse fra XPS Group
We appreciate you sharing your feedback. We're happy to hear that you found our team member to be patient, helpful, and lovely, and that your issue was resolved perfectly and promptly.
XPS Member Support
Besvarelse fra XPS Group
We appreciate your feedback and are so glad that you found our agent knowledgeable and helpful!
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Terrible customer service
Terrible customer service. All phone numbers on paperwork go straight to voicemail and no one calls back. So emailed instead. Waited 2 months to try and get information, and when they eventually answered, they didn’t even provide what I asked for. So now back to square one and waiting.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Quick response. All good
Quickly answered - no waiting.
Customer service individual answered my questions clearly and made me feel like a person.
Overall a good experience.
23. marts 2026
Besvarelse fra XPS Group
We're happy to hear that your questions were answered quickly and clearly. We appreciate your feedback and are glad you felt valued. Thank you for sharing your positive experience!
XPS Member Support
Lady on phone was extremely helpful
20. marts 2026
Besvarelse fra XPS Group
We're happy to learn that you had a great experience. We appreciate you taking the time to leave us this positive feedback!
XPS Member Support
Besvarelse fra XPS Group
We are happy to hear that you found our customer service excellent and patient. Thank you for your positive feedback!
XPS Member Support
Call taker was extremely helpful
Call taker was extremely helpful , however the time taken to complete a pension sharing order has taken well over six months. Whilst this is not wholly an xps issue , it is also the fault of Equiniti the previous provider who were asked to complete this in 2021
18. marts 2026
Besvarelse fra XPS Group
We appreciate your feedback and are happy to hear that our call taker was helpful. We're sorry it has taken so long to complete the pension sharing order. We'll review the process to see where improvements can be made with external providers.
XPS Member Support
The advisor was really helpful and…
The advisor was really helpful and answered all my questions
18. marts 2026
Besvarelse fra XPS Group
We're happy that the advisor was helpful and answered your questions! We appreciate you taking the time to leave us this positive feedback.
XPS Member Support
The operator was patient and dealt with…
The operator was patient and dealt with my various queries professionally and assisted me with setting up my pension app.
18. marts 2026
Besvarelse fra XPS Group
We're happy to hear that you had a positive experience. We appreciate your kind words and are so glad that our team member was able to assist you with your pension app.
XPS Member Support
Brilliantly efficient and helpful…
Brilliantly efficient and helpful member of staff (Karen?).
You’ve lost the fifth star for the length of time the phone rang ahead of picking up; 18mins mid-morning.
18. marts 2026
Besvarelse fra XPS Group
We appreciate your positive feedback regarding our staff. We regret the delay you experienced when calling. We will review our phone system to improve our response time. Thank you.
XPS Member Support
Where is my lump sum?
I retired on 11th March 2026. I sent all my paperwork with my options in November 2025. These were added to my file in December 2025. I heard nothing until the 9th March 2026 when I was informed my lump sum payment was being "processed". I recieved written confirmation that my lump sum would be paid 5 working days after the date of retirement (11th March). As I write, it is the 5th working day after my retirement, and no lump sum. I phoned XPS yesterday for some sort of reassurance. I was informed the paperwork "wasnt signed off" and I should have recieved an exact date for payment. I would recieve a confirmation email by the end of the day.....this was yesterday....NOTHING. Apart from the fact youre on hold for a minimum of 30 minutes when you ring them (my record is 1hr 20 mins), I feel like I am being fobbed off everytime. I had had to cancel 2 appts I made today as I had relied on my money going in and it hasn't. Where is MY pension????? Furthermore I am curious how much interest MY pension is accruing in YOUR bank account. Absolutely shocking "service" from this company. You have literally made what shouldve been a happy time in my life, for my family, into an absolute nightmare.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We regret to learn of the payment delay and the impact this has had. We apologize for the inconvenience and frustration caused by the lack of communication and hold times.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you.
XPS Member Support
The young lady was very helpful indeed…
The young lady was very helpful indeed - thank you …
16. marts 2026
Besvarelse fra XPS Group
We're happy the staff member was helpful and appreciate you taking the time to leave us such positive feedback. Thank you.
XPS Member Support
XPS have very friendly staff but they…
XPS have very friendly staff but they seem unable to progress any queries. The turnaround time on any correspondence is around 10 days even though I have requested a call in case of any issues progressing my pension. I am now more than a month past
My retirement date and have been trying to resolve this since December. The staff seem unable to contact trustees directly to sort out any issues. The company I was with is relatively small and the number of new retirees at any time cannot be more than 5 or so but I still cannot get a clear answer on when my pension or lump sum will be paid.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We appreciate your feedback. We're sorry to hear about the delays and lack of clarity regarding your pension and lump sum. We aim to resolve queries efficiently and regret that we have not met your expectations.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Slow, and unresponsive
I’ve recently been consolidating my pensions and have a very significant amount with XPS that I want to transfer to another supplier . All other pension providers managed to transfer within 2 weeks but three months later I’m still waiting for XPS to do it. They have all the paperwork. I’ve contacted them numerous times e by phone and mail. Often mail requests go unanswered for weeks and often not at all. I’m now contacting the trustees of my pension to try and get some escalation. Truly pathetic service.
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We appreciate your feedback and regret to learn about the delay you've experienced with your pension transfer. We understand your frustration with the lack of communication and the time it's taking.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Very friendly and efficient service…
Very friendly and efficient service once I got through to a human.
13. marts 2026
Besvarelse fra XPS Group
We're glad you found our service friendly and efficient. We appreciate your feedback regarding the initial contact experience. Thank you.
XPS Member Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.