I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mere
Virksomheden har svaret
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mere
Virksomheden har svaret
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktoplysninger
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Fremragende
2 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra XPS Group
We appreciate you sharing your feedback. We're so glad that our agent was professional and understanding!
XPS Member Support
Besvarelse fra XPS Group
We are so happy our team was patient and understanding. Thank you for sharing your positive experience with us!
XPS Member Support
XPS Pension
XPS Pension - contacted to discuss my pension and spoke to Sarah. She was warm, friendly and professional and very helpful.
13. april 2026
Besvarelse fra XPS Group
We're happy to hear that your pension discussion was helpful. We appreciate your kind words about the warm, friendly, and professional service you received. Thank you!
XPS Member Support
Thank you Julie, Jess and Karen
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint and took the time to ensure I was totally happy before we finished the phone call.
Thank you Julie for making the experience so unstressful.
Thank you also to Jess and Karen, who have been unbelievably helpful too.
I expected the experience to be a nightmare and I was proved wrong , with your very helpful staff making it so much easier to sort out.
Really appreciate their time, efforts and patience. Thank you.
7. april 2026
Besvarelse fra XPS Group
We're happy to hear that our team made your pension experience so positive! We appreciate you acknowledging their patience and support in ensuring you felt comfortable and informed. Thank you for sharing your kind words.
XPS Member Support
Excellent service
10. april 2026
Besvarelse fra XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Besvarelse fra XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Polite helpful and straight to business…
Polite helpful and straight to business very professional
8. april 2026
Besvarelse fra XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
The person was very kind and patient
The person was very kind and patient. I have learning difficulties. She explained everything and told me my options .
8. april 2026
Besvarelse fra XPS Group
We're happy to hear that our team member was kind and patient and clearly explained your options. We appreciate you taking the time to share your experience!
XPS Member Support
Review
Both advisors I spoke to were excellent and efficiently dealt with my queries. The security questions at the beginning of the call take too long and the advisor goes through them all again anyway.
8. april 2026
Besvarelse fra XPS Group
We're happy to hear that our advisors efficiently addressed your questions. We appreciate your feedback regarding the security questions and will review the process to improve the experience.
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Fantastic help
8. april 2026
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
XPS - great service - thank you Julian !
Julian was the XPS colleague who called me back after I’d left a callback request.
He was incredibly clear, helpful and after making all the appropriate checks followed up on my behalf and came back with clear and reassuring responses. He was empathetic and inspired confidence throughout.
7. april 2026
Besvarelse fra XPS Group
We're happy to hear that you had such a positive experience. It's great to know the colleague who assisted you was clear, helpful, and empathetic, providing reassuring responses and inspiring confidence. Thank you for your feedback.
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Terrible
Sent numerous emails over several months regarding my pension annex from a dissolved marriage. Been fobbed off constantly with sound bites and guff. Running out of patience with these fraudsters. Will be turning to the ombudsman to try and receive the info required. Almost on a par with sky who are a disgrace.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We apologize for the frustration caused by delays with your pension annex request. We are sorry for any inconvenience.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The assistant
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I received an email back, confirming what was required. The assistants name was Mary very helpful and pleasant. Thank you
1. april 2026
Besvarelse fra XPS Group
We're happy to hear that the assistant was helpful and informative during your enquiry. We appreciate your positive feedback regarding the clarification you received. Thank you.
XPS Member Support
Very helpful lady I spoke too
Very helpful lady I spoke too. Took time to go through the paperwork with me to ensure they had everything needed.
1. april 2026
Besvarelse fra XPS Group
We're happy to hear that our team member was very helpful and took the time to thoroughly review the paperwork with you. We appreciate your feedback!
XPS Member Support
Stopped the pension of an old man with dementia.
Stopped my Dads pension because a letter was returned , He attends day care is the reason he wasn't home, 92 year old suffering from dementia. over a year later and after being told he is still alive and saying his pension would start in january NOTHING! Come on XPS lets hear the excuses!
Vivian Clark (son of said pensioner)
3. april 2026
Uopfordret anmeldelse
Besvarelse fra XPS Group
We sincerely apologize for the distress caused by the pension stoppage. We know it's frustrating when payments are delayed, especially given the circumstances.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The young lady l spoke to was very…
The young lady l spoke to was very helpful and went out of way to find the information I needed
2. april 2026
Besvarelse fra XPS Group
We're happy to hear that our team member was so helpful and resourceful in getting you the information you needed. Thank you for your positive feedback!
XPS Member Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.