Robbed all of our micro generated credits twice! Last robbery- Bill from august-September was €130! Got paid out our credits of nearly €300 for summer micro generation at the end of September then sud... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Se mere
Virksomheden har svaret
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Se mere
Virksomheden har svaret
I spoke to Patricia with a query today which she sorted out immediately. I found Patricia friendly knowledgeable and a pleasure yo deal with. Patricia is a great asset to your company. John
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Kontaktoplysninger
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Called to change my energy plan and the…
Called to change my energy plan and the call agent (Bhavika) was very helpful, knowledgable of the product and thorough in helping me with my issue. I’m very satisfied with Yuno energy and their customer service.
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Nikola,
We are thrilled to hear about your positive experience with our customer service team. It is wonderful to know that our representative was so helpful, knowledgeable, and thorough in assisting you with your energy plan. We appreciate your kind words and are delighted that you are satisfied with the support you received.
Kind regards,
Sasha,
Yuno Energy Team
I found Jessel to be very good- clear
I found Jessel to be very good- clear, patient and helpful. Very good at what she does!
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Jessel,
We are so pleased to hear that our team member was clear, patient, and helpful during your interaction. Thank you for taking the time to share your positive experience and kind feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
You don't really know
My issue with Yuno is that with a dual fuel contract you have no idea what your bill is going to be.
That negates the advertised advantages of using them and to make things worse they bill you for energy you've not yet used.
Will be leaving them when my contract is up.
Since placing the above I have received feedback from Yuno in which they confirmed that they are unable to predict gas prices in the way they do with electricity and so my initial feedback needs no amendment. There are no advantages using Yunos system when you have the dual fuel account.
18. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Eoin,
Unfortunately, our advance payment model is only available with Smart meters, which currently are only installed for electricity customers, not Gas. Down the line, Smart gas meters should also be rolled out, but until then we won't be able to bill with the same model. Gas is paid a month in arrears, whereas Electricity is paid a month in advance.
Full details can be found here: https://yunoenergy.ie/faq
Kind regards,
Sasha,
Yuno Energy Team
Cheaper rates but watch out for money taken
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the money straight back to our bank account. Few months later noticed same thing but a larger sum so rang to ask and they looked into it and said it was a fault on their part so funded the money again back to our account but 1 day later noticed they took it again. We called again and they apologised so we just said to credit our account with them to save the hassle but just want to warn others to keep checking your bank account and keep up to date as you just don't know if they are taking more than should be. We will not be going with them in future
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Annemarie,
I'm so glad customer service has been great, but I'm concerned about what you describe as large sums coming out of your account accidentally. That doesn't sound like the level of service we're striving for here.
I've requested your account information through Trustpilot so I can have a look into your account and figure out what happened here, with the hope of stopping any future issues.
Kind regards,
Sasha,
Yuno energy team
Gwyneth was excellent to deal with and…
Gwyneth was excellent to deal with and solved my issie
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Aidan,
Thank you for sharing your feedback. We are delighted to hear that our team was excellent to deal with and successfully resolved your issue.
Kind regards,
Sasha,
Yuno Energy Team
Avoid
Avoid, read their reviews first. They bill in advance and “predict” the bill! Shocked that bonkers.ie lists them, reduces their credibility in my opinion.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Mark,
Yes, we operate using an advance bill pay model. Details can be found on our web-site. Link: https://yunoenergy.ie/faq
"How does Advance Payment work?
Advance Payment makes it easy to monitor and predict every bill.
Each month, you pay for your electricity before you use it based on a usage Prediction (kWh).
We calculate the Prediction from your previous consumption and adjust it for seasonality. So it's always personalised and precise.
You then pay (on your chosen date) with a bank card saved to the Yuno Energy app. Billing Periods start on your payment date and usually last 30 days.
Helpful: Our app provides increasingly accurate updates on your next Prediction (kWh & €) until 24 hours before your payment is due. This allows you to budget without the prospect of shocking electricity bills."
I'm sorry you're not happy with how we work. Contact us at customercare@yunoenergy.ie if we can help in anyway.
Kind regards,
Sasha,
Yuno Energy Team
Gwynedd was extremely helpful and…
Gwynedd was extremely helpful and patient with my query today and very nice to talk to
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Donal,
We are so pleased to hear that our team member was extremely helpful and patient with your query today, as well as very pleasant to speak with. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Great experience with customer service…
Great experience with customer service particularly with Anuj, thank you!
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Sarah,
We are so pleased to hear that you had a great customer service experience with us. It is wonderful to know that our team member provided such wonderful support, and we truly appreciate you taking the time to share your feedback!
Kind regards,
Sasha,
Yuno Energy Team
Excellent Service
Service excellent, assistant made various options easy to understand. 1st class!
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Hugh Campbell,
We are glad you enjoyed your experience. Thank you for your feedback regarding our helpful presentation of choices.
Kind regards,
Sasha,
Yuno Energy Team
Jessel was absolutely fantastic this…
Jessel was absolutely fantastic this morning. She could not have been more helpful. I had a great experience dealing with her.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Liam Doyle,
We are so pleased to hear that you had such a wonderful experience with our customer support team this morning. It is fantastic to know that you received the assistance you needed and that your interaction was so positive. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
Besvarelse fra Yuno Energy
Hi Phil,
We're happy to hear that our team provided you with such wonderful assistance during your recent call, and we truly appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth from Yuno was very helpful and…
Gwyneth from Yuno was very helpful and dealt promptly with my query.
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Chris,
We are so pleased to hear that our team member was able to assist you efficiently and resolve your request without delay. Thank you for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth is a pleasant young lady …
Gwyneth is a pleasant young lady who efficiently helped me update my credit card details and take payment on my account
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Alan,
Thank you for sharing your feedback. We are so pleased to hear that our team member provided pleasant and efficient assistance when helping you update your payment information and manage your account.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth made my ecperience seamless
Gwyneth made my ecperience seamless. Very helpful throughout. Thankyou Gwyneth
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Maria,
We are so pleased to hear that our team member provided great assistance and made everything run smoothly for you. Thank you for taking the time to share your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
My bill came out €150 more expensive…
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto another representative that was easier to understand and he refused. I’ve rang back multiple times and finally got put through to a woman named Gwyneth she was very helpful and explained the breakdown my bill and why it was so expensive
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Molly,
We are glad you enjoyed your experience with our helpful team member who resolved your billing questions, and we truly appreciate you sharing this feedback. We are happy to hear that your concerns regarding the unexpected charges were eventually clarified in a satisfactory manner. However, we acknowledge the frustration caused by the initial lack of assistance. We are committed to providing clear communication, and we will address this internally to improve our service. Thank you for your patience and for helping us improve our customer support.
Kind regards,
Sasha,
Yuno Energy Team
I had some doubts about my electricity…
I had some doubts about my electricity bill,GWYNETH explained everything in simple words patiently…Highly satisfied with her customer service
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Bibin,
We are so pleased to hear that our team member was able to clear up your billing doubts with such patience and clarity. Thank you so much for taking the time to share your positive experience with our customer service.
Kind regards,
Sasha,
Yuno Energy Team
Jyotismita from Asia and her help and dedication
Spoke with Jyotismita yesterday after several attempts over previous days to get my Yuno energy app working. She put me on hold for 5 or 6 minutes and told me what to do and gave me a password on my Nokia phone. This was maybe 4th time I got a password but Joti (as she called herself) password worked. I was do thankful and stunned that I cursed in the excitement. Told me she was from Asia. Intelligent knowledgeable Lady who really made my day. I hope she had a lovely day after I was sorted. Really really impressed with her. Tomas Kennedy
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Tom,
We are happy to hear that your technical issue was resolved effectively after your previous attempts to get everything working properly. Thank you very much for taking the time to share your positive experience with our support team. It is wonderful to know that our representative demonstrated the knowledge, patience, and intelligence needed to provide you with the exact solution required to restore your access. We appreciate your kind words regarding her helpful assistance, and we will certainly share your feedback with our team to recognize her dedicated efforts. Providing knowledgeable support to make our customers' days easier is always our goal.
Kind regards,
Sasha,
Yuno Energy Team
Hello guys,
Hello guys,
How I am impressed with yuno is not the electricity or gas they provide but their customer service. I had an issue with the billing and I contacted the CService and it was dealt by Shaz. The way the problem was handled is impeccable. Rightly I was guided through and was given a solution too which was really a need of the hour. Shaz!!!! U r a gem. Thanks a lot for ur service and thanks Yuno for keeping such wonderful people around u and that makes u Yunooooo!!!!
Regards,
Geo.
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
We are happy to hear that our support team was able to assist you with your billing concern so effectively. We appreciate you taking the time to share your positive experience with us. Providing clear guidance and timely solutions during critical moments is a top priority for our team, and we are glad that your situation was handled with such care and professionalism. Your kind feedback has been shared with our team members, as it encourages us to continue delivering exceptional service to all our customers every day. Thank you for choosing our services and for your wonderful support.
Kind regards,
Sasha,
Yuno Energy Team
Besvarelse fra Yuno Energy
Hi Marie,
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you received such great support, and we will certainly share your kind feedback with the team member who assisted you.
Kind regards,
Sasha,
Yuno Energy Team
Don't be slow moving at end of contract or it will cost you.
I like that it seemed it was cheap energy, however, when my contract ended, I didn't move right away, and they increased my tariffs. I went online to find a cheaper company, told Yuno and asked if would they give me a better deal, they said no so I switched, then they contacted me and told me they would give me a discount, I said no, and because of the stupid billing they have (they charge you a month in advance with an estimated charge) you should get a refund when you leave (you are paying a month in advance remember) But No. In fact they actually charged me More! I have asked them to look at the bills because there must be something wrong. And their billing system for Electricity is as Clear as Mud, nothing seems to match. So I am now waiting to see if a mistake has been made. But all I can say, is set a date in your phone for switching because they will Hike up the price at end of contract if you stay with them.
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
It would be standard practice in all electricity companies for the discounted unit rate to stop applying to a customers account once the contract is up. Your contract end date is visible in your monthly bills also.
I'd love to check your account to make sure you billing query is moving in the right direction, so I've requested your details through Trustpilot.
Kind regards,
Sasha,
Yuno Energy team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.