Robbed all of our micro generated credits twice! Last robbery- Bill from august-September was €130! Got paid out our credits of nearly €300 for summer micro generation at the end of September then sud... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Se mere
Virksomheden har svaret
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Se mere
Virksomheden har svaret
I spoke to Patricia with a query today which she sorted out immediately. I found Patricia friendly knowledgeable and a pleasure yo deal with. Patricia is a great asset to your company. John
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Kontaktoplysninger
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gwyneph was amazing!
I had a wonderful experience speaking with Gwyneph on the Yuno Energy customer service line. She was absolutely excellent, amazing, and so helpful throughout the call. She was professional, patient, friendly, and really took the time to listen and make sure everything was sorted out for me.
Gwyneph went above and beyond to help, and her kindness and professionalism made the whole experience so much easier. Customer service like this really makes a difference. Thank you so much, Gwyneph, for your fantastic help and support. You are a credit to Yuno Energy! ⭐⭐⭐⭐⭐
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Chanelle Rodgers,
We are so happy to hear that your recent phone call with our customer support team was such a positive and seamless experience. Thank you for taking the time to leave this wonderful feedback and five-star rating. We take great pride in delivering patient, friendly, and thorough assistance to ensure all your needs are addressed, so it is delightful to know that our representative went out of her way to listen carefully and resolve everything for you. Our team members work hard every day to make energy management simple and stress-free for our valued customers, and knowing that this level of dedicated care made a real difference in your day means the world to us. We will be sure to pass along your very kind words to the individual who assisted you, as recognition like this inspires us all to keep providing the highest standard of service. Thank you again for choosing us, and please reach out whenever we can assist you in the future.
Kind regards,
Sasha,
Yuno Energy Team
Sharmaine
Sharmaine dealt with my enquiries in a most helpful and efficient manner. Thank you, it makes life so easy when you are dealing with someone who is pleasant and knows what they are doing !!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Paddy,
We are so delighted to hear about your positive experience with our team member. It is wonderful to know that your enquiries were handled so efficiently and politely. Thank you so much for taking the time to share your kind feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Very slow responses
Very slow responses. Chat repeatedly restarts and I had to write my questions in over and over again. I also had to clarify my name, address, email and phone number multiple times.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Eva,
So sorry for your experience. Unfortunately, if you're using the chat function in the app, you need to stay on the chat page or else it will close. I'll pass your feedback onto our internal app team. Sorry again for your experience and here's hoping we can make up for it in the future.
Kind regards,
Sasha,
Yuno Energy Team
Had a great customer service experience…
Had a great customer service experience with Anuj, he was very pleasant and helpful!
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Fiona,
We are so pleased to hear that you had such a wonderful customer service experience with us. It is fantastic to know that our team member was so pleasant and helpful during your interaction. Thank you for taking the time to share your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
I rang to get a statement from my old…
I rang to get a statement from my old account as we moved house. Anuj was most efficient, helpful and friendly in the phone and sent the information while I spoke to him
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
We are happy to hear that moving to your new house went a little smoother with our team's help. Thank you for taking the time to share your positive experience with our prompt service. We appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Yuno made it very easy to switch…
Yuno made it very easy to switch suppliers. The staff on the phone and app have been very helpful and polite. The app confused me at first... It seemed i was spending 4-5 cents an hour on electricity, even when i wasn't using any at all. But it turns out that this is the standing charge which comes to about €1 per day.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi David,
We appreciate you taking the time to share your experience with us. We are glad you enjoyed your interaction with our team and found the transition to be smooth. It is great to know that the daily fixed service fee displayed on the digital platform has been clarified. Clear information is important to us, and we are happy that our support helped clear up the initial confusion regarding your ongoing daily electricity charges.
Kind regards,
Sasha,
Yuno Energy Team
Support
The agent Amuj was very helpful and answered all my questions. Thanks
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Gerard,
We are glad you enjoyed your experience and received excellent support to resolve your inquiries. Thank you for your feedback!
Kind regards,
Sasha,
Yuno Energy Team
extremely frustrated with Yuno. STAY AWAY
I am extremely frustrated with the service I’ve received while trying to close my gas account. Despite moving to 100% electricity, my gas account remains open after months of calls. The company keeps insisting that I need to contact GNI, but GNI has confirmed that this is not their responsibility. I feel like I’m stuck in an endless loop, and it’s clear that the staff are not familiar with their own internal procedures. This experience has been incredibly disappointing and inefficient.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Claudio,
Usually we would need to see some sort of official messaging from GNI if any works have been done on your gas meter, such as removing it. I've requested your account information through Trustpilot so I can follow up here and make sure we're not missing a step. I can reach out directly to GNI to confirm what needs to be done next once I have that info.
Hopefully we can get you sorted ASAP.
Kind regards,
Sasha,
Yuno Energy Team
i was speaking with gyneth i found her…
i was speaking with gyneth i found her so polight and hellfulll guided me through the process of what i was stuck on igot it sorted in a matter of miniutes thanks to gyneth
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Karen,
Thank you for sharing your positive experience with us. We are glad to hear that our team member provided polite and efficient support to help you quickly resolve the issue you were facing. We appreciate your valuable feedback.
Kind regards,
Sasha,
Yuno Energy Team
Had a name change request and Anuj…
Had a name change request and Anuj assisted me. Was great to be in conversation as he was quick and resolved the query and made changes in couple mins.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
We are happy to hear that your identity update was handled so quickly. Thank you for sharing your positive experience with our support team; we always aim to resolve your queries as fast as possible.
Kind regards,
Sasha,
Yuno Energy Team
I've just been onto your lovely…
I've just been onto your lovely Gwyneth.What a pleasant lady, very patient, courteous and understanding.
Gwyneth is an asset to Yuno Energy and at a time when it's hard to find good staff she is worth keeping, hold onto her.
Terence Walsh.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Terence,
Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear about your wonderful experience and that our team member provided such patient, courteous, and understanding service. It is fantastic to know how highly you value their support, and we will certainly pass along your glowing compliments to them.
Kind regards,
Sasha,
Yuno Energy Team
Thanks for help
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Thank you so much for the lovely review!
Good company. Easy to use app
I am happy with this company. Competitive rates and all works great. The app is good. Customer service is good. I can see clearly how much electricity I am using. Happy customer.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Martin,
We are thrilled to hear that you are enjoying our competitive pricing, user-friendly app, and helpful customer care. It is wonderful to know that our tools make tracking your daily energy usage clear and simple. Thank you so much for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Speaking to customer services
I spoke with a nice person named Sheetal in customer services, she was very helpful, considerate and very informative. Would definitly recommend
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
We are so pleased to hear that our customer service team provided you with such helpful, considerate, and informative assistance. Thank you so much for sharing your positive experience and for recommending us!
Kind regards,
Sasha,
Yuno Energy Team
Very helpfull Customer Services
I spoke wih a man named Rohan in customer services, he was helpful, considerate and very informative. Would definitly recommend.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Anthony,
We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that you received such helpful, considerate, and informative assistance, and we truly appreciate your kind recommendation.
Kind regards,
Sasha,
Yuno Energy Team
I mistakenly switched early and was…
I mistakenly switched early and was charged 100 euros for cancellation 50 euro more than anyone else even though I was paid up till end of contract they clawed back welcome bonus of 325 euro it cost me 425 euro because I switched two weeks early. Another 2 weeks they would have owed me money as you pay a month in advance . Plus if you don't switch before your contract is up the auto renew your contract and will be charged a cancellation fee I was totally ripped off here be very wary with your contract if you go early you're fleeced if you leave after contract your fleed
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Michael,
We don't auto-renew contracts, but yes if you left two weeks before your contract ended with us, we would charge the termination fees and the welcome credit, as it is a 12 month contract. This would be outlined during the initial sale and would be in the terms and conditions also.
Kind regards,
Sasha,
Yuno Energy team
Anuj
Anuj, was courteous and responsive and immediately investigated my concern, answered my questions and explained the situation which he then quickly and easily resolved. Josephine
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Josephine,
We are glad to hear that your concerns were addressed so promptly and efficiently. Thank you for taking the time to share your positive experience with our customer support. Our team always aims to provide clear explanations and quick resolutions for every situation.
Kind regards,
Sasha,
Yuno Energy Team
Andy from customer service was…
Andy from customer service was brilliant!! He knew exactly how to answer my query and was quick at providing the remediation.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Vickram,
We are delighted to hear that our customer support team member was brilliant in addressing your query and provided a swift resolution to your issue. Thank you for sharing your positive experience and wonderful feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
I was dealing with Anuj regarding a…
I was dealing with Anuj regarding a billing enquiry and found him to very helpful and courteous. Thank you
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Peter,
We are so pleased to hear that your recent query was handled in such a helpful and courteous manner. Thank you for sharing your positive experience with us, and we are glad we could assist you.
Kind regards,
Sasha,
Yuno Energy Team
Anuj was very helpful with my query
Anuj was very helpful with my query. Thank you! Great customer service.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Helen,
We are so pleased to hear that our team member was able to assist you with your questions and provide great support. Thank you so much for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.