I had to cancel my subscription due to health issues. Brian was extremely helpful and supportive, and made the process very easy. Service was very friendly, products are exceptional, and it’s a fan... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I had to cancel my subscription due to health issues. Brian was extremely helpful and supportive, and made the process very easy. Service was very friendly, products are exceptional, and it’s a fan... Se mere
Virksomheden har svaret
Cancellation is cumbersome, You must call them rather than being able to do it yourself in your account. Its frustrating, but they do this to try and keep you on a subscription. My call was ans... Se mere
Virksomheden har svaret
I had to move my payment date for my whiskey subscription and called the team. I got through to Lewis who was incredibly helpful, friendly and even reminded me of an unused offer that was still avail... Se mere
Virksomheden har svaret
I don’t even drink Whiskey, but with these amazing discounts I like to buy as gifts for others. I normally buy some when I have a discount or voucher and then pause the subscription for a few mont... Se mere
Virksomheden har svaret
We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way. We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers! Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading! For more information, see our FAQs: https://www.whisky52.com/faq Or if you need to get in touch then please reach out to us via https://www.whisky.com/help
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Christian was super easy to deal with c very helpful and friendly but professional too. Great company

Besvarelse fra Whisky52
Nice different whisky every month quite reasonable. Edward was nice a very helpful.

Besvarelse fra Whisky52
Was very helpful, made sure i was aware of all my options and just an all round lovely guy

Besvarelse fra Whisky52
I had written a positive review about whisky52 not long ago. I could not have been more wrong. I only bought one box because it was an offer (delivery only). I called to cancel the subsequent subscription. I was offered a second box which I agreed to as apparently there was money on my account from some other purchase. I said - again- I wanted no subscription. So Whisky52 set up a new without my consent, charged me full price of a box I didn’t want. I complained no less than 4 times until someone actually looked into my complaint. Then I was told there was nothing that could be done. Apparently I never rang to cancel the subscription I never asked for (figure that out!). They refused to refund me and I want to warn anyone who thinks about ordering from these. Please do not! They are a scam and will steal your money without consent. AVOID AVOID AVOID!

Besvarelse fra Whisky52
Had a call with Mark O'Leary this afternoon who advised me of an offer I had missed out on. Having used this company before I was more than happy to discuss the offers with Mark and place my order. I have gone for a bottle every two months knowing I can change anytime I want. Mark was great I didn't feel under any obligation, thanks for ringing Mark.

Besvarelse fra Whisky52
Excellent customer service , helpful and informative.
No pressure ,just kindness and easy going.
Happy with the whiskey and booklet was full of interesting step by step information on the process of producing the whiskey .
A* happy customer all round .😀

Besvarelse fra Whisky52
Wonderful quality whiskys at a great price. Introduces me to distilleries from around the world that I would never have discovered myself. Great customer service.

Besvarelse fra Whisky52
A great way to sample new whiskys!
I didn't really sign up to the club to be honest, it was something offered when I cancelled my Beer52 subscription. I love whisky but unfortunately don't drink it often enough to warrant a club membership. Thanks Kaye for all your kind attempts to keep me in, nothing personal! I'd recommend this club, and the Beer52 one, to anyone interested in a regular supply of very good and exciting new products. Thank-you.
PS The Glenmorangie is delicious!

Besvarelse fra Whisky52
Every single customer service rep has been extremely pleasant to speak with. They are quite happy if you are phoning to cancel subscription, and very happy if you're not. Always helpful in advising the best way to spend any credit or vouchers with them, I've planned to cancel 3 times now and been persuaded to stay.

Besvarelse fra Whisky52
Rang to cancel my beer subscription but as I had some credit left and a discount chose a bottle of whisky, at a very good price, which arrived today. I will be saving it for the winter. The customer service is excellent.

Besvarelse fra Whisky52
Called to cancel my subscription and Lewis was incredibly helpful and friendly about the whole process, got a genuine sense that he wanted to help me and he also asked about my day witch was just a nice touch, incredibly good service all around

Besvarelse fra Whisky52
Whisky52 person was efficient and helpful in a good short time. Didn’t spend time trying to upsell but was happy to hear my requirements and work from there. Refreshingly good.

Besvarelse fra Whisky52
As a man that has previously trained sales and customer service teams, I can tell you that Reza is very good at his role. He listened to my concerns and gave insightful solutions. He was “slick” and polished BUT not over the top or too pushy.

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Besvarelse fra Whisky52
Signed up to their coffee and whiskey one and when I wanted to cancel they give you new offers and then the offers they give you they don't adhere to as I was overcharged. I made a complaint and they said they were gonna look into this and someone's call me back few weeks later still no one has called me back absolutely disgusting Customer Service.

Besvarelse fra Whisky52
Really good way to try new whiskeys
With some occasional really good offers
Since this isn’t something I would need as regularly I have cancelled this subscription.
This does require a phone call but the staff(Joe) are really good at helping out.
They will try and keep you but in a none pushy way which is appreciated.
Would definitely recommend to anyone looking to explore some new whiskeys!

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Joe was great with customer support, he made to sure to find the best deal and solved a technical issue I’d been having.

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Shaun from Whisky52 was very nice and helpful! He greatly explained all the options, offers, and benefits of additional subscriptions. The bottles I received taste very good, and I love the selection of beautiful bottle labels!

Besvarelse fra Whisky52
Thanks Lewis for being proffessionally courteous

Besvarelse fra Whisky52
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