Sunshine Holidays Anmeldelser 

Easy to use App .Good monthly payments

First they change our flight (with 12 days notice) to lose us a days holiday, and to another airport. Immediately one of our group cannot go. No refund possible for this person despite this being within the statutory 14 days they are supposed to give notice - which is conveniently too short notice for ABTA to be able to help so as they suggest we have come out here and they will assist us with the loss on return. We could cancel but will lose all but £80 - this is for an all inclusive holiday for 3 so this is not an option. 3 hours waiting on a “live chat” to speak to the most unhelpful human I have ever spoken to. Now - the two who could get out here are here. The airline has decided our booking doesn’t exist and it has also vanished from sunshine’s portal. So we are now stranded out here with no flight back. Guess what. We cannot get hold of a human. There is no phone option. There is no human on the WhatsApp which is sending me round in circles. There is no email option besides sitting for hours to repeat the experience with last week horrendous “advisor”.

So we have a wrecked “family” holiday. We are now stuck.

I am lucky enough to travel several times a year and it’s always good. We ride out hiccups and delays without a worry - but this is vile. I would say to anyone - go to Love Holidays who actually seem to give a sh*t about their customers and are contactable.

The reply the have given is hilarious and obviously purely because it is public - their official response was “suck it up”. I also had a 36 hour wait for a reply (which never came despite contacting hourly) and had to pay again at the airport.

I’ve used Sunshine holidays several times before and never had a problem until my current booking. The hotel I chose seemed a fair price, even though it has lots of very bad reviews. I chose it because of the list of facilities and activities which would be great for my grandchildren. The pictures of the hotel and facilities looked great. I had read that the hotel shares the resort complex with another hotel. I paid in full and only then discovered that all of the pictures and all the activities and facilities listed are those of the other hotel which according to Google maps is approx 0.4 miles away and a 5-10 min walk from the hotel I booked. When trying to see if I could cancel, as I’d paid in full, I would have lost £700. So I’ve had to request to change hotel to the one which is shown in all the photos and with the facilities and activities listed, this change request had to be done by logging a change request via their web app and there is no time frame for when they will get back to me if the change can be done. however if Sunshine can arrange the change of hotel it is going to cost me an additional £700 plus admin charges for the changes. As the departure date is not within the next 10 days from booking its is not possible to speak to a human, it all has to be done by the app or their live chat, which is not a live chat at all, it’s an automated chat bot which does not answers your queries. There is a telephone number but all the options are automated answers that redirect you back to the app. When I tried to use the “live chat” to raise a complaint, several different attempts to raise the complaint, the chat bot told me they would redirect me to speak to an agent. Then its response was that i was trying to contact them outside of their normal opening hours which was incorrect as I was trying to contact them at 2:30pm on a Tuesday. Sunshine holidays obviously don’t want customers with genuine problems speaking to them. Very disappointed with Sunshine holidays on this occasion. If sunshine holidays can not resolve my complaint amicably I will be looking to my credit card company to charge back some of the cost of the holiday as they are not providing what they have promised for the hotel I chose which is miss selling.

I've booked numerous holidays with sunshine never had a bad experience

Easy booking, great communication and flawless hassle free process.

Not the first time I’ve used Sunshine. Very easy website to navigate and the prices always seem to be cheaper than competitors. Will definitely book through them again. No issues this holiday at all.

Great company to use to book your holiday.

Sunshine holidays very simple and easy to use site, love the amount of flight times you get to choose from and the fact if you book a sunexpress flight all your luggage is in with the flight you chose to go with the holiday.

For what we paid it was disappointing ,but there was some positive points which was the wine left in the room great and great views but hotel states sound proof rooms but all I could hear was the centre below which the noise travelled up and could hear on some nights up to 3am( same woman singing / murdering the cranberries song zombie) which is not the hotels fault but if you advertise soundproof room it should be soundproof also states in the hotel music on top floor at night but that did not exist, just a bar man wanting u to purchase a drink to give him something to do, in the restaurant the food was hit and miss and you had to pay for water which cost me over £30 for the week which is bad when u can get a bottle for a euro normally. Would return again? No

Another holiday booked through Sunshine holidays hope this one’s as good as the others 🤞

The apartment i booked for me and my sister were absolutely shocking no reception waited hours for room key then we were locked out our room so we had to end up going on booking .com book another apartment no pool in june said wasnt summer even though it was 38 degress never book with yous again

The place was fab, the beach and sea amazing, loved this holiday, defo going back

Easy to search and book a holiday

Getting holiday we wanted, reasonably priced . Great holiday.

Amazing holiday! Just the taxi ride home picked us up 2 hours before the hotel was only 20 minutes from the airport, the taxi driver did not no where he was going so we drove round and round the same ways for way over 1 hour making us have 15 minutes to get to the plane so we nearly very missed it and wasn’t anymore planes for us!! When we should have been picked up 3 hours before! Overall very amazing holiday! Taxi ride very bad and was so rude.

This was our third time with Sunshine Holidays in the last eighteen months. Excellent local flight with BA which essentially bought us an extra day. Super holiday location. Combination of pool and excellent beach in close proximity. Good food. Decent themed nights. Friendly staff.

we have had our holiday cancelled with no explanation, I cannot speak to an agent and no one is speaking on chat

replying to Sunshine Holidays.
we were booked to fly to Antalya on the 20th September and 2 days before we went away this month, we received an email from Sunshine Holidays( On the Beach) to say our holiday was cancelled, I spoke to the airline company who said that Sunshine Holidays had cancelled and said they could not find alternative flights, blaming the airline. ( rubbish) I immediately looked online and the same holiday, same hotel and same flight from Edinburgh was being sold. still selling now in fact. if Sunshine Holidays are trying to sort this out, are they going to pay the £600 more that they have added on to the holiday? I am going to put a formal complaint into ABTA about the sham of a holiday company that cannot be contacted by phone, email, address or chat, If you are lucky enough to get onto chat, you are told you are in a queue and have to wait 2 hours then after waiting 40mins, they hang up.

I have used sunshine for the last 4/5 years and they are amazing. Really easy to book and all of the staff are friendly and helpful. If you are booking a holiday then you can't go wrong with sunshine

Simple and easy to book, great value