Sunshine Holidays Anmeldelser 

13.985
TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great hotel, great area, great food, aicron good, big pool, sunset bar was amazing with branded alcohol on all incl, even found a nice parking spot on the road, loved it ! 🥰 Nudist beach it seems and... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Just saw a reply to my review 5 days after I posted it. This fraudulent company are not worth booking anything with them. i am still outstanding £4100+ They asked to contact thier customer on thie... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Vanessa was INCREDIBLY helpful. She saved my life. Sunshine duplicated my holiday in error but Vanessa helped me through it and sorted it all. She was amazing i feel such a relief thank you to her!! ❤... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I can only comment on the booking process and price, as I’ve not yet been on the holiday or got to the nitty-gritty, in terms of flight, transfer, accommodation, et cetera. So, the whole booking... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejseselskab

Om Sunshine Holidays

Skrevet af virksomheden

A note on the COVID-19 pandemic

We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.

We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.

When will I receive my refund?

We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.

Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.

The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.

Sunshine Holidays

Skrevet af virksomheden

The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
We believe that everybody deserves some sunshine.

Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

14 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(13.985)

1.236 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Great bargains

Cheapest prices found

28. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Just what we like to hear !! Thank you :-) Sim @ OTB

Bedømt til 5 ud af 5 stjerner

Easy to use site

Easy to use site, always cheaper than anywhere else, even your sister site, On the Beach!!
Have used sunshine for quite a few holidays now and never had an issue with any booking.
Would recommend again, as i have in the past.

28. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Martin Mckie,

Thank you for your fantastic feedback! We're so happy to hear that you find our site easy to use and our prices consistently competitive. It's wonderful to know that you've had issue-free bookings with us over several holidays and that you'd recommend us again. We truly appreciate your loyalty!

Thank you!

Sunshine

Bedømt til 1 ud af 5 stjerner

Poor communication

Poor communication, poor customer service, send emails to stress you up ,lies, not bothered about their customers

27. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

We are truly sorry to hear about your frustrating experience with our communication and customer service. We are committed to improving and appreciate you bringing these concerns to our attention.

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

Great break in lovely Gdansk

Great break in lovely Gdansk, only issue was check inn as they never knew we were staying there

24. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

michael smith,

We're so glad you enjoyed your Gdansk break! We sincerely apologize for the check-in confusion; we are reviewing our procedures to prevent future occurrences.

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

Very good company to book with and very…

Very good company to book with and very straightforward. I have booked with them for years and always the best value.

24. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

It's wonderful to hear that you've consistently found us to be a straightforward and valuable company to book with over the years! We truly appreciate your loyalty and kind words.

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

The hotel was spotless

The hotel was spotless, with good facilities. Location was beautiful. Food was good and reasonably priced too.

24. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Adele,

Thanks for your lovely feedback! We're so happy to hear you enjoyed the spotless hotel, great facilities, beautiful location, and good, reasonably priced food. Sounds like a perfect combination for a wonderful stay!

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

Stopped in great hotel the flights was…

Stopped in great hotel the flights was good there and back transfer was all on time second time we have booked wigh sunshine holidays

26. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

It's wonderful to hear you enjoyed a great hotel and that your flights and transfers were all on time! We're so pleased you chose to book with us for a second time.

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

Cheap!

Always book with sunshine smooth easy simple and cheap! Love them!

26. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Thanks for your fantastic 5-star review! We're thrilled to hear you consistently find booking with us to be smooth, easy, simple, and affordable. We appreciate your loyalty!

Thank you!

Sunshine

Bedømt til 3 ud af 5 stjerner

The booking and hotel was good

The booking and hotel was good. I had an issue with my luggage on the return flight. My paperwork said I had luggage of a certain size pre booked by Sunshine with my booking but flying back with easyjet they charged for oversized cabin bag stating no bags had been pre booked in. I have been struggling to contact Sunshine holidays over this matter as was charged over £120.00 to bring the cases on the plane.

21. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hi Carl,

Sorry to read that you had issues regarding luggage, as each airline has different sets of conditions, it means we have no control over this.

I do apologise.

Sunshine

Bedømt til 5 ud af 5 stjerner

Everything was perfect

Everything was perfect, fantastic central location, great hotel and VERY safe for a solo female traveller x

6. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Miss Currin,

We are so pleased you enjoyed your stay and felt safe as a solo female traveler. Thank you for your kind words!

Thank you!

Sunshine

Bedømt til 1 ud af 5 stjerner

I booked a holiday using sunshine…

I booked a holiday using sunshine holidays,then after a week received an email stating flights have changed and if unacceptable then a full refund would be issued. Unfortunately if I had known there is no way of directly contacting the company via phone and only using automated chat bot which is useless.
Getting an update via email is also very hard work and still no news on when my refund is going to be issued!!!
Never use sunshine holidays again!!!!

13. juni 2026
Uopfordret anmeldelse
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hi Ash,

I have requested some more details from you so we can have a look into this.

Thank you!

Sunshine

Bedømt til 3 ud af 5 stjerner

The price for full board and all…

The price for full board and all inclusive was the same unfortunately I pressed full board by mistake ( Saturday morning), couldn’t speak to anyone or get in chat, the online amendment came up at 500 ish even though the price was the same online.. eventually got through to someone on Monday morning to be told on chat I couldn’t change it after lengthy chat he agreed to change it for admin fee of £30 per person , I’d only booked with you as we go to dubai every may and September and it’s usually been hassle free , although destination 2 was cheaper I stuck with sunshine .. then got hit for £60 admin which is ridiculous

22. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hi Lance,

We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you faced trying to amend your booking and the frustration caused by the administration fee. We are reviewing our processes to ensure a smoother experience for our valued customers.

Thank you!

Sunshine

Bedømt til 5 ud af 5 stjerner

Always book with sunshine holidays

I always book my holidays through sunshine holidays no fuss easy and always forwarding information regarding the holidays. Highly recommended. Even through covid always updated with travel information and refunded with no hassle. This holiday was booked in january really enjoyed the holiday.

16. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hey Dawn,

We are so pleased to hear about your continued positive experiences with us! It's wonderful to know our clear communication and hassle-free service, even during challenging times, have earned your loyalty. Thank you for your kind recommendation!

Thank you!

Sunshine

Bedømt til 1 ud af 5 stjerner

Staff were not very helpful at the blue…

Staff were not very helpful at the blue sea I went to reception with an issue told basically to deal with it or they call the police not very helpful at all

23. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hi Tony,

Sorry to read you had issues with the hotel staff, this is not something we like to hear.

On the Beach

Bedømt til 1 ud af 5 stjerner

Disappointing Holiday

When we arrived at the Riva Marina Resort hotel in Puglia, the taxi just dropped us off outside the gates which was nearly a 5 minute walk with cases to the reception.
Once at reception the staff behind the reception desk could hardly speak any English, so it made it difficult to understand.
They were not very helpful at directing us to our room. They basically left it to us to find our room, and when we did it was up a long steep flight of stairs, which my wife could barely manage since she has got a bad back. Once in the room it was very dingy with outdated décor and no view. This is not what we paid for, so we had to go back to reception and demand a better room, on the ground floor, which they eventually did. On the second night of our holiday, early morning, our room was flooded due to the Marina bursting its bank and flooding a lot of the ground floor apartments including reception and the restaurant. Later on in the morning, breakfast was setup outside which was very inconvenient. Regarding the food, it left much to be desired. Every day of our stay Pork was being served. There was not much variety even though the Italians are renowned for there cooking skills. The entertainment was non existent for the adults in the evening. After dinner the only entertainment was for the children, from about 9pm to 11pm. Regarding the bar(s) the frustrating thing was that it closed from 1pm to 3:30pm, the time you would want a drink, especially in the hot weather. That was very very disappointing. Overall, the hotel did not cater for the international tourist, but just for the Italians. The staff hardly ever smiled and were not very helpful. I am sorry to say, but this is one resort we would not recommend or visit again. We are going on another holiday booked through sunshine and I would expect a good will gesture of having some money knocked off the holiday since the one we have just been on was very disappointing.

19. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Thank you for leaving your review.
We’re very sorry to hear that you did not have the holiday experience you were expecting and appreciate you bringing this to our attention. We understand how disappointing this must be after looking forward to your trip.
So that our Aftercare team can fully review your concerns, please follow the link provided and include as much detail as possible regarding the issues experienced during your holiday. Any supporting information or evidence you can provide will help the team investigate this thoroughly for you.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
If you receive an error saying that your file didn’t send, it might be because the files you attached were too large. Try reducing the size and sending again if this happens.
After you’ve sent your complaint, we’ll pop you an email to confirm that we’ve received it, and you might notice that you’ll be given a maximum time frame of 56 days for a response. Before you panic, we know this sounds quite lengthy, but it’s important to note that this is a maximum, so by no means do all complaints take this long to reply to. We just need to allow enough time for any hotel suppliers involved to provide the fairest possible outcome.

Bedømt til 4 ud af 5 stjerner

Hassle free booking

Hassle free booking, it was a good holiday.

14. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hey Deborah,

We're so glad your booking was easy and your holiday was good!

Thank you!

Sunshine

Bedømt til 4 ud af 5 stjerner

All went lovely only issue was checking…

All went lovely only issue was checking in with Sun express. Couldn't get on the website and when we did and checked in the staff at airport said we hadn't even though I had a screenshot. We had to pay to check in as did numerous others in the queue who thought they had checked in as well. We asked for receipts and out of 4 of us one person got a receipt. It is wrong to take cash and a credit card payment without a receipt. They said they would email it but still waiting. It just took the shine off a lovely holiday

20. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Hey V,

We appreciate you sharing your experience. It is concerning to learn about the difficulties encountered with online check-in and the subsequent payment issues at the airport.

I am very happy you enjoyed your holiday, that is the most important thing!

Thank you!

Sunshine

Bedømt til 4 ud af 5 stjerner

For the last few yrs now we've booked…

For the last few yrs now we've booked through sunshine holidays never had a problem i personally think ryanair let you down always changing flight times and the other is i cant seem to ring you up i go through all details then phone shuts off no idea why but apart from that ive just booked again for next year keep up the good work

23. juni 2026
Sunshine Holidays-logo

Besvarelse fra Sunshine Holidays

Donna caulton,

We appreciate your continued loyalty over the years and are glad you've booked with us again. We are sorry to hear about the difficulties you've experienced with flight changes and contacting us by phone. We are actively looking into these issues to improve our services.

Thank you!

Sunshine

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