I can only comment on the booking process and price, as I’ve not yet been on the holiday or got to the nitty-gritty, in terms of flight, transfer, accommodation, et cetera. So, the whole booking... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have booked lots of holidays through sunshine holidays and have never had a problem. They are cheaper than other travel sites and you can book flights to suit you. Wouldn't go anywhere else
Virksomheden har svaret
Here we are 5 weeks later after being defrauded £4100 by this company. No phone number, no customer service human. Only Bots to communicate with. 6 HOURS on bots! Absolutely useless. They have my h... Se mere
Kos town is a fantastic place to visit we stayed at Hotel International, it was a very basic hotel and every day the breakfast was exactly the same but you get what you paid for. The location of the h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sunshine Holidays
Skrevet af virksomheden
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Skrevet af virksomheden
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktoplysninger
Storbritannien
- www.sunshine.co.uk
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So helpful,have been booking with them…
So helpful,have been booking with them for the last 10 years and never have I once had anything to complain about 👍😎
6. juli 2026
Besvarelse fra Sunshine Holidays
John alexander,
Wow, 10 years of loyalty is absolutely fantastic to hear! We're so thrilled that we've consistently provided you with a complaint-free experience. We truly appreciate your continued trust in us for your holiday bookings!
Thank you!
Sunshine
Would give less than a star
Would give less than a star. No customer support. They are a middle man and do literally nothing to earn it. Automated service that takes you round in circles. You can never speak to anyone. Had to wait until I was actually on holiday before I could get through to someone because you need a separate booking number for when you are on your trip. By this time it's too late. Cost me an extra £700 because they automatically allocate rooms wrong and you get no option to change. Complete scammers. And all they have to say when you get through is "sorry" nothing else. No help, no refund, no even partial. Nothing! Absolutely scum of the earth middle man scammers. Use someone reputable do not use these scammers.
Edit: so you reply with the same empty uselessness that you have said already. Let's hope this shows anyone considering using your company how terrible you are. Wow, you are sorry.....that makes things right. In fact, no it doesn't. You have taken my money and done nothing but inconvenience me and cost me £700 more. Ruining my holiday and my kids holiday and putting financial strain on me that could otherwise have been used to treat my children. You are scum.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sunshine Holidays
Thank you for sharing your experience. We are truly sorry to hear about the significant issues you encountered with your booking and the difficulties you faced trying to reach our customer support. We understand how incredibly frustrating and costly it must have been to deal with incorrect room allocations and the inability to resolve this before your trip.
We regret that our automated service did not provide the assistance you needed and that you felt you couldn't speak to anyone when it mattered most. Your feedback regarding the separate booking number requirement for in-trip support and the perceived lack of options to change your booking is very concerning to us. We also acknowledge your disappointment with the resolution offered when you finally connected with someone.
We are committed to improving our services and your detailed comments are invaluable in helping us identify areas where we need to do better.
Thank you!
Sunshine
Will only use Sunshine for future holidays
Never had any issues. Booked many holidays with Sunshine and they’ve all been great. Really good value and easy, manageable payment plans. I will only ever use sunshine because they are always the cheapest.
6. juli 2026
Besvarelse fra Sunshine Holidays
vicky h,
Thank you for your wonderful feedback! We're so pleased to hear that you've consistently had great experiences booking your holidays with us. It's fantastic to know you value our competitive pricing and convenient payment plans. We truly appreciate your loyalty!
Thank you!
Sunshine
Besvarelse fra Sunshine Holidays
Joann Donkin,
We're so glad to hear that you found our booking process straightforward and easy to use. Thank you for your wonderful feedback!
Thank you!
Sunshine
No problems at all
No problems at all. Everything was perfect,even booked next years holiday with Sunshine Holidays 🌞
5. juli 2026
Besvarelse fra Sunshine Holidays
Kathy James,
We're absolutely thrilled to hear that everything was perfect for your holiday! It's fantastic that you've already booked next year's trip with us. We can't wait to help you plan another wonderful getaway!
Thank you!
Sunshine
Stayed at Dynastic hotel in Benidorm
Stayed at Dynastic hotel in Benidorm. FOR ANY FAMILIES WITH CHILDREN CONSIDERING THIS HOTEL I WOULD SERIOUSLY ADVISE AGAINST IT....On day 2 I was alerted by my 17 year old of something outside the room opposite to ours, it was a bag of what I presume was cocaine (small bag with white powder and white small rocks). I immediately took photos and went straight down to speak to the manager who did not attempt to apologise for this she just said she would get the cleaner to remove it. I informed her that this was not acceptable as a child could have found this and the situation become very serious. I suggested that the occupants of said room be removed from the hotel and the police informed but she just shrugged at me. I asked again the next day about the situation and was told that the occupants were still in the hotel....ABSOLUTELY DISGUSTING AND THE SITUATION COULD HAVE TURNED SERIOUS SHOULD A CHILD HAVE PICKED THIS UP, SHOCKING TO ME FOR A FAMILY HOTEL. Rooms average, cleaned daily which was good. Air conditioning was not working in any rooms although it was advertised as air conditioning throughout hotel....this was unbearable in late June 2026 when a heatwave meant temperatures were in excess of 31 degrees, unacceptable! As a female or a certain age I was forced to purchase a fan which are not cheap for 1 that would make a significant difference. Not to mention the fact that we had to also struggle with packing it to come home. Food was average, mainly pork and fish. Luckily we were ok but a couple of holidaymakers reported food poisoning. Entertainment was basic. Pool small but ok if not in high season sun beds and parasols also ok, but not anywhere near enough if the hotel is at full capacity. Card key for rooms very temperamental we had to swap them several times. Location good. Fridge in room not working no attempt to fix it from staff. Also no bath plug provided.
29. juni 2026
Besvarelse fra Sunshine Holidays
We are truly sorry to hear about your deeply concerning experience during your recent stay with us. We understand your distress regarding the discovery of illicit substances and the subsequent handling of the situation. We take all guest safety concerns very seriously, and we are actively reviewing our internal procedures and staff training to ensure such incidents are addressed with the utmost urgency and appropriate action.
We also regret the numerous inconveniences you faced, including the issues with the air conditioning, the non-functional fridge, the lack of a bath plug, and the temperamental card keys. Your comfort is paramount, and we are investigating the reported air conditioning problems and conducting thorough checks on all in-room amenities. We are also looking into the food quality and the reported instances of food poisoning, as guest well-being is our top priority. We appreciate you bringing these matters to our attention, and we are committed to making the necessary improvements to prevent similar occurrences for future guests.
Thank you!
Sunshine
Besvarelse fra Sunshine Holidays
steve b,
We are delighted to hear that our pricing met your expectations and that you found exactly what you were looking for. We appreciate your positive feedback!
Thank you!
Sunshine
Always book with Sunshine holidays
Always book with Sunshine holidays. Always top marks for them. From booking to holiday the service is great. Had a amazing holiday,look forward to the next one.
1. juli 2026
Besvarelse fra Sunshine Holidays
Susan Spencer,
We are so thrilled to hear you consistently have such wonderful experiences with us! It's fantastic to know that our service, from booking to holiday, always meets your expectations. We can't wait to help you plan your next amazing getaway!
Thank you!
Sunshine
Straightforward booking experience
Straightforward booking experience. Wide choice of holidays costing much less than many other operators.Didnt need to contact customer services so can't comment on that aspect.
3. juli 2026
Besvarelse fra Sunshine Holidays
Gail,
Thanks for your lovely feedback! We're so pleased you found the booking experience straightforward and discovered our wide choice of holidays at great value. We hope you have a fantastic trip!
Thank you!
Sunshine
Hi I am just wondering if there’s any…
Hi I am just wondering if there’s any way of doing a payment this week then rest next didn’t relise was all to be paid Sunday ?
6. juli 2026
Besvarelse fra Sunshine Holidays
Gemma,
We appreciate you reaching out to us. We understand your concern about the payment schedule. We want to assure you that we are here to help clarify any questions you have regarding payment options. Please know that we are always working to make our processes as clear as possible.
Thank you!
Sunshine
Everything was fantastic from flights…
Everything was fantastic from flights to hotel.Really enjoyed holiday and grear value for money.
3. juli 2026
Besvarelse fra Sunshine Holidays
MR R BRIGGS,
We're absolutely delighted to hear that your holiday, from flights to hotel, was fantastic! It's wonderful to know you had such an enjoyable time and felt it was great value.
Thank you!
Sunshine
Perfect stay
We stayed at Krestel Palace in Rhodes. Great hotel. Very nice views, very good food and great evening entertainments. Definitely recommend it to our friends.
6. juli 2026
Besvarelse fra Sunshine Holidays
We're so happy to hear you enjoyed your stay at our hotel in Rhodes! It's wonderful that you appreciated the views, food, and evening entertainment. We truly value your recommendation to friends.
Thank you!
Sunshine
I recommend avoiding this company!
I would strongly advise anyone to think twice before booking with Sunshine.co.uk. !!!!
There is no real customer service. You cannot speak to an actual person—only an AI assistant that is unable to deal with anything beyond the simplest queries. Calling the customer service number is equally frustrating, as there is no option to speak to a human representative.
Our circumstances changed due to the death of one of the passengers, and we simply needed to remove that person from the booking, hoping for a refund. Despite the exceptional circumstances, Sunshine refused to help unless we paid amendment fees that would have cost almost as much as the holiday itself. No reasonable solution or refund was offered. Removing one passenger 8 months before departure does not change the holiday price! Bizarre?!?!
The lack of compassion, flexibility, and communication has been incredibly disappointing. When something goes wrong, you quickly realise there is nobody available to help.
This has been one of the worst customer service experiences I have ever had.
I regret booking through Sunshine and will never use them again. Based on my experience, I recommend avoiding this company.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sunshine Holidays
Paula,
We are truly sorry to hear about the difficult experience you had during such a challenging time. We understand how incredibly frustrating it must have been to navigate changes to your booking under such tragic circumstances, and we acknowledge your concerns regarding our customer service and the options available to you. We are always working to improve our support systems and the flexibility we offer, especially in sensitive situations. Your feedback is invaluable as we review our policies and communication channels to ensure we provide more compassionate and effective assistance to all our customers. We are committed to learning from your experience to prevent similar situations in the future.
Thank you!
Sunshine
So easy from start to finish .
So easy from start to finish. This is the second time I have booked with this company.
2. juli 2026
Besvarelse fra Sunshine Holidays
Maria Beckett,
We're so happy to hear that your booking experience was easy from beginning to end! We truly appreciate your continued trust in us.
Thank you!
Sunshine
Awful apartments
Awful apartments, extremely run down, tried to charge for WiFi,(advertised free on website)didn't even supply toilet paper and reception rarely manned so impossible to get deposits back
3. juli 2026
Besvarelse fra Sunshine Holidays
Ginge,
We appreciate you sharing your candid feedback regarding your recent stay. We are concerned to hear about the issues you encountered with the apartment's condition, the WiFi, and the lack of essential supplies. We are also looking into the challenges you faced with our reception and deposit return process. We are actively reviewing these points to prevent similar experiences for our guests.
Thank you!
Sunshine
Very easy to book and lots of choice
1. juli 2026
Besvarelse fra Sunshine Holidays
Emma,
We're so happy to hear that you found the booking process straightforward and appreciated the wide selection available. That's exactly what we strive for!
Thank you!
Sunshine
Checking was very slow as only one desk…
Checking was very slow as only one desk was open .
On the plane when ever an announcement was made we couldn't hear it or understand it.
Hostess was rude over my cards not being accepted to pay for my coffee.
2. juli 2026
Besvarelse fra Sunshine Holidays
Miss Julianna Edwards ,
We appreciate you sharing your feedback. We are concerned to hear about the slow check-in, the difficulty with announcements, and the experience with our flight attendant regarding your payment. We are reviewing these issues to improve our service.
Thank you!
Sunshine
Booking made easy So easy to book on line every thing at…
So easy to book on line every thing at the one place flights hotels transfers even parking no hidden extras well apart from buying seats to make sure you travel together but all airlines do this these days fantastic experience with booking app
4. juli 2026
Besvarelse fra Sunshine Holidays
John,
We're absolutely thrilled to hear how easy you found the booking process! It's fantastic that you could arrange flights, hotels, transfers, and even parking all in one go. We appreciate your understanding regarding seat selection, as that's a common practice across airlines. We're delighted you had such a positive experience with our app!
Thank you!
Sunshine
every think went well thanks but my…
every think went well thanks but my next holiday in benidorm in november i keep asking you to adjust my changed flight times which you have failed to do
30. juni 2026
Besvarelse fra Sunshine Holidays
John,
We're glad to hear your recent experience went well. We understand your frustration regarding the flight time adjustments for your upcoming Benidorm holiday. We are actively looking into this for you.
Thank you!
Sunshine
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