Screen With Envy Anmeldelser 9.829

This company is a complete joke! I ordered my panels in April, they still hadn’t been delivered in July and they couldn’t tell me when they would be delivered so I cancelled the order. I am still waiting for my refund. They took the payment immediately but I’m still chasing a refund after six weeks of cancelling the order!!!
DO NOT ORDER FROM THEM

I'm another who should have read the reviews before ordering, but I have used them before and needed more of the same trellis. My order has been booked and paid for since the beginning of July. No trellis, endless messages from them explaining that it's just a glitch with their delivery company, no refund.. There really needs to be a way of putting negative stars.

Placed an order in May. Order still not arrived. Updates I assume are AI generated as there is zero clarity on when the order will be received. I’ve asked 3 times for a refund still nothing. Like other customers I’ve ordered from here before but something has clearly changed. The website is still offering delivery which is bemusing given that they cannot deliver my relatively small order. I would not recommend ordering with them at this time.

Site is a scam site! No order is ever sent.
Ordered a screen in June and no sign of it in September!

Ordered twice previously over the years which was fantastic and no problems so placed another order in April 2025.

Many many emails to ask where new order was and at first I understood courier issues, but after me having to repeatedly chase I got fed up as sales were still able to be made on website and I thought if there is courier issues why are they still taking orders?

Long story short, 4 months after placing order I went on trustpilot and saw everyone having the same issue so decided I wanted a refund.

I filed a dispute with my bank who refunded on the understanding of screen with envy challenge it I may not be able to keep it. I emailed screen with envy after and said I would like a refund, they eventually replied and said a refund is on the way. To be honest my bank refunded it.

Massive shame because these screens are so lovely and now have an unfinished project.

Disappointed is an understatement!
Note to self! Check trustpilot before purchase.

Hope everyone having the same issues manages to get help with refunds.
One dissapointed customer 😢

I ordered £600 worth of screens in early April 2025 and have been waiting ever since. Screens with Envy reply to my emails saying they are having problems with their delivery company and switching to a new provider. Keep giving me dates when it will be rectified which keep passing. I asked for a refund in July and I am still waiting!!! Help!

DO NOT order from this company... ordered in February and its now August and no panels.... sent many many e mails as cannot reach on the phone.. kept getting told its a courier change issue, then looked on companies house, there was history of closure, so quieird that and was told not too worry they had closed but were reestablished, then told not to worry about the website being down, requested refund!!! See if that comes I doubt it, I am now reporting nationally that I believe its a scam....

Ordered 4th July never received the goods got fobbed off saying they were changing courier then changing supplier, asked for a refund they said they processed it but still 15th Aug 2025 not received. Having to dispute via the bank to try and get £250 back. Do not use this company I think it’s a scam

Ordered screens in May. They said delivery in 2 weeks. emailed several times but each time they extended the time scale stating they were trying to organise a new delivery company. I cancelled in mid July could not wait any longer. The only positive thing that has happened is they did return my money within 7 days.

Placed an order in May 25 . No goods received. When I write I get fobbed off with excuses and holding letters. From their correspondence with me I believe they are either going bankrupt or are now a scam . Don’t order with them would be my advice.

Don't order from this company. I ordered screens in Apr 25 and waited and waited for delivery. Found out they dissolved the company in Apr 25. I sent them numerous emails asking for refund and they always come back with same excuses, their "Accounts was looking in to it". They have now ignored my last email. Now five months on. Just don't trust them.

I placed an order in 2024. They kept telling me there was a delay by that I would get my goods. Now they are refusing a refund. DO NOT USE SCREEN WITH ENVY

I ordered screens on the 16 th of June 2025 and have not recieved them. I have emailed three times to see what was happening but got no response . I have read previous reviews now so I’m just going to get my money back via my credit card.

Placed on order 30th June and a month later had no delivery. Ignoring all messages and social media messages. Turns out the company folded in April.

Placed an order on 30th June for 2x Trellis. Received an order confirmation but still waiting for my delivery. Have emailed but still no communication from them.
Will log a dispute with my credit card.
The website doesn’t even load now.
They take your money, then nothing.

Very poor, steer clear- go with Charles and ivy - much better company and a lot of my orders never turned up and company would not get in touch at all.
VERY pOOR SERviCE - do not waste your money!! Go elsewhere

Ordered in May and got the excuse that everyone seems to get about Courier problems, never got any updates unless I contacted them, waited 8 weeks and gave up. Asked for a refund and it was made back to my card within 5 days.
Such a shame as I have products from SWE already and wanted more....

If I could give zero I would! Ordered decorative panels and posts for a garden project back in February over £1,500 worth and soon became clear I would never have my order fulfilled right from the get go was hit with excuses, many failed attempts on getting a refund so got my bank provider involved

Placed an order for one of my customers for some trellis in March still hadn’t received them in June! I was given excuse after excuse ref courier issues!
Like many other customers I can’t believe there wasn’t another courier they could have used.
Eventually I gave up and cancelled the order. I asked for a refund but I’m still waiting! (9/7/25) They have made many promises it would arrive back in my bank account within 5 working days.
My advice to anyone thinking of buying from this company - DON’T.

I've given up. Gave them so many chances to refund me and today have made a charge back on my credit card.

I ordered screens in March and it became apparent they were never going to turn up. Issues with the delivery company apparently. And seemingly they're still making that excuse. Extraordinary considering I can have next day pick up from many delivery companies. I imagine the truth is they've got a cash flow issue and manufacturers won't produce the goods for them without prepayment or when they've cleared a debt.

I just wish they were honest. I ordered from another company and they arrived within a week.