We were very happy with our afternoon tea experience at Barnett Hill Hotel, near Guildford. It was one of the hottest days of the year but the room where we were seated was air conditioned and coo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My 'walk over the O2' experience was absolutely fantastic and from the moment it began to the end we felt at ease. It was well organised, well paced, (we never felt rushed or felt we were hanging arou... Se mere
Virksomheden har svaret
Impossible to register the number. Not to be recommended at any price. Gave up and booked direct afternoon tea, sitting having had tea,the manager of Wivenhoe Hotel is also trying to register the... Se mere
Virksomheden har svaret
The gift of a Red Letter Day made my Birthday special. The Gin and jive cruise from Poole Quay was fabulous, The weather was great((2nd September 2026) Everything went to plan,the staff were great and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Skrevet af virksomheden
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Kontaktoplysninger
Storbritannien
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Middel
25 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The customer assistant I spoke to…Nokwethemba
The customer assistant I spoke to on the chat was very helpful and dealt with my query very quickly and efficiently. Thank you so much
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you so much for sharing your wonderful review, Karen! I am thrilled to hear our customer service team could help with your query. -Maddie
I couldn't activate my voucher that I…
I couldn't activate my voucher that I wanted to exchange with two others, Nokuthmbola was extremely helpful, went above and beyond and did everything for me
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you so much for taking the time to share your experience. We are thrilled to hear that Nokuthmbola went above and beyond to help you sort out your vouchers. -Maddie
Very poor booking process.
The booking process for my experience was really frustrating for the following reasons.
As you start the process you are directed to redeem your voucher, this is straightforward. Once you have done this you are then directed to Gordan Ramsey restaurant website. Once on the site I selected the experience and the date I wanted to go. The next step to confirm the booking was a payment page and herein lies the issue. There was nowhere on this page to input my voucher details and it just wanted card details.
I contacted Red Letter days to explain the issue and after a week of. Communicating with chat bots and emails, I finally was given a contact number for the restaurant to make the booking by actually getting to speak to someone.
If you are selling an experience it shouldn't be this difficult to make the actual booking.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you for taking the time to explain what happene Richard, and we’re sorry the booking process was so frustrating. We completely understand how disappointing it must have been to follow the steps provided, only to reach a payment page where there was no clear way to use your voucher.
Having to spend a week going back and forth before finally being given a contact number for the restaurant is certainly not the straightforward experience we aim to provide. We really appreciate you highlighting this, as feedback like yours helps us identify where the booking journey can be improved. We’re glad you were eventually able to get the booking arranged, and we hope you had a great time at the restaurant despite the difficult start.
-Eddie
Loved it
Loved it. Everyone was so friendly. The dogs were well looked after and clearly loved swimming. Great belated Christmas present.
8. august 2026
Besvarelse fra Red Letter Days
Thank you for your lovely feedback Lynne. We’re so pleased to hear you had such a great time and that the friendly atmosphere made the experience even more enjoyable. It’s wonderful to hear the dogs were clearly so well cared for too. Thanks again for taking the time to leave your feedback.
-Eddie.
Really enjoyed our time at Stopham…
Really enjoyed our time at Stopham Vineyard. The tour and tasting was very interesting and informative. The lunch at a nearby pub was excellent but sharing the day with others on the tour made it even better! We all had a great time for a few hours in the sun. A great day.
8. august 2026
Besvarelse fra Red Letter Days
Thank you for sharing such a lovely review MT. We’re so happy to hear you had such a great time at the experience you booked and enjoyed both the tour and tasting. It sounds like the excellent lunch and good company made the day even more special. We appriciate you taking the time to leave your feedback.
-Eddie
I would like to know why
I would like to know why when registering my visit to the Shard to finalise the booking l had to pay an extra £7.00 there was no explanation why or what it was for can you please explain this to me
1. august 2026
Besvarelse fra Red Letter Days
Thank you for your feedback Sharon. We’re sorry for the confusion around the additional £7 charge and appreciate you getting in touch about this. We understand that any extra cost should be clearly explained at the time of booking.
We’d be happy to look into this for you and clarify what the charge relates to. Please contact us directly at trustpilot@redletterdays.co.uk with your voucher and booking details so we can investigate this further.
-Eddie
Besvarelse fra Red Letter Days
Thank you for taking the time to leave your feedback Annie. We’re so pleased to hear you had a fantastic spa day and found it to be such good value. We hope you enjoyed every moment and look forward to helping you plan another relaxing experience in the future.
-Eddie
Olwam was very helpful sorting out my…
Olwam was very helpful sorting out my queries on red letter days. Thank you
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you for your kind feedback Melissa. We’re delighted to hear that our team was able to help with your queries and make everything a little easier. This is always the service the strive to provide and we appriciate you leaving your review.
-Eddie
It was easy to redeem the voucher for…
It was easy to redeem the voucher for our chosen activity & there was a good selection of activities to select from
31. juli 2026
Besvarelse fra Red Letter Days
Thanks so much for your kind words Sue. We’re really pleased to hear that redeeming your voucher was nice and easy and that you found plenty of activities to choose from. We hope you had a fantastic time and find another experience to enjoy with us in the future!
-Eddie
Enjoyable views of London from the…
Enjoyable views of London from the Thames.
Great food, polite & helpful staff.
7. august 2026
Besvarelse fra Red Letter Days
Thank you for your lovely feedback Susan. We’re delighted to hear you enjoyed the views of London from the Thames, as well as the food and service. We appriciate you taking the time to leave your review and hope you have many more enjoyable experiences in the future.
-Eddie
YOU WERE ABSOLUTELY AWFUL…
We’ve just received an email from Red Letter Days asking ‘How did we do?’, well the answer is THEY WERE ABSOLUTELY AWFUL!
My wife purchased a ‘Tour for two at Clarkson’s Farm’ for my Christmas present this year, which I was really looking forward to experiencing. Having attempted to book online several times, without success as no places were available on any date, I resorted to calling their customer services (not an easy thing to do , as they don’t provide any contact telephone numbers with their documentation!!). After explaining that we could not book online, Red Letter Days customer services advised they were no longer doing the tour, which is rather annoying after I’d wasted several hours of my life trying to book dates for the tour! There was no message on the online system saying the tour had been cancelled and the whole experience of using their online system was wholly unsatisfactory! Red Letter Days customer services advised they would therefore provide a refund however to add insult to injury, they deducted an administration fee! As it was not in any way our fault we could not book, I am very surprised a charge was made for administration. This was a very disappointing and frustrating experience and I would not recommend this organisation to anyone in the future.
7. august 2026
Besvarelse fra Red Letter Days
Thank you for taking the time to share your detailed feedback, Kevin. We’re truly sorry to hear how disappointing and frustrating this experience was, particularly as the tour was a Christmas gift that you were looking forward to enjoying.
We understand how frustrating it must have been to spend time trying to find an available date, only to then be advised that the experience was no longer being offered. We’re also sorry that this was not made clearer through the booking process and that you were unhappy with the communication and refund arrangements.
We appreciate how disappointing it must have been to have your plans disrupted in this way, and we’re sorry that your experience fell so far short of expectations. Your feedback is important to us and will be shared with the relevant team as we continue to improve our customer experience.
A great company
We ordered a voucher for the Pixar Mundo in London but unfortunately their availability was only from September and as we are only in London for a week, we were unable to use our voucher. They promptly refunded our purchase after we couldnt find a suitable alternative and the customer service rep was absolutely amazing in dealing with our dilemma promptly and efficiently. 10/10 for customer service.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you for your wonderful review, Kevin! We’re sorry that you weren’t able to find suitable availability for the Pixar Mundo experience during your time in London, but we’re delighted that our team was able to help and arrange a prompt refund.
It’s fantastic to hear such positive feedback about our customer service, and we’ll be sure to pass your kind comments on to the team. We hope we’ll have the opportunity to provide you with a more suitable experience in the future!
Fabulous London River Cruise on theThames…
Fabulous trips up and down the Thames with city cruises. Helpful polite friendly staff and clean air-conditioned vessels with interesting commentary. Very relaxing and enjoyable enabling us to visit landmarks in London City and the East end.
9. august 2026
Besvarelse fra Red Letter Days
Thank you for your fantastic review, Meezaun! We’re delighted to hear that you enjoyed your trips along the Thames and found the staff helpful, polite and friendly. It’s wonderful to know that you appreciated the clean, air-conditioned vessels and interesting commentary while taking in the sights and landmarks along the way.
We’re so pleased you had such a relaxing and enjoyable experience, and we hope to welcome you back for another experience in the future!
lovely staff and food
29. juli 2026
Besvarelse fra Red Letter Days
Hi Sorela,
Thank you for your review we really appreciate it.
We're pleased to hear that the staff and the food were both lovely on your recent experience.
Great friendly efficient staff
Great friendly efficient staff. Lovely bottomless Prosecco & afternoon tea. Great commentary on the cruise too.
5. august 2026
Besvarelse fra Red Letter Days
Thank you for your lovely review, Angela! We’re delighted to hear that you had such a great time and enjoyed the bottomless Prosecco, afternoon tea and commentary during the cruise. It’s wonderful to know that the friendly and efficient staff helped make your experience even more enjoyable. We hope to welcome you back for another fantastic experience in the future!
Disappointing experience
We had to take the set menu which only offered 3 items for starter, main & desert. Service was very slow. I had to remind the waiter we hadn't received our desert. When the bill came they had charged for the full amount and did not take our gift voucher off. The waiter provided a second bill which charged a service charge on the full amount before taking the voucher off. We did not have a good dining exerience and felt the set menu was not value for money. We would not go back to this restaurant.
30. juli 2026
Besvarelse fra Red Letter Days
Thank you for taking the time to share your feedback, Chris. We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must have been to experience slow service, have to chase your dessert, and then encounter issues with the bill and application of your voucher. We’re also sorry to hear that you felt the set menu did not offer good value for money.
We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with the relevant team. We’re truly sorry that this experience left you feeling disappointed.
Great Experience with friendly and…
Great Experience with friendly and knowledgeable staff
5. august 2026
Besvarelse fra Red Letter Days
Thank you for taking the time to share your feedback, Sue. We’re delighted to hear that you had a great experience and that the friendly and knowledgeable staff helped make your visit so enjoyable.
We really appreciate you choosing Red Letter Days, and hope to have the pleasure of helping you discover another memorable experience in the future.
The booking g was a great way to end a…
The booking g was a great way to end a really enjoyable visit to Cardiff Castle. Convenient location action and very helpful staff. Breakfast was great as well.
29. juli 2026
Besvarelse fra Red Letter Days
Thank you for taking the time to share your lovely feedback, Peter. We’re delighted to hear that you enjoyed your visit to Cardiff Castle and that your stay provided a wonderful way to round off the experience.
It’s great to know that you found the location convenient, the staff helpful, and the breakfast enjoyable. We really appreciate you choosing Red Letter Days and hope to help you discover another memorable experience in the future.
Mikhail was extremely helpful and…
Mikhail was extremely helpful and quickly solved my problem.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Letter Days
Thank you for your kind feedback, George. We’re delighted to hear that you received helpful and efficient support and that your issue was resolved quickly.
We really appreciate you taking the time to share your experience and are pleased we could assist you. Thank you for choosing Red Letter Days.
Very good
Very good, easy to use service. Would use again. Value for money with some excellent choices.
5. august 2026
Besvarelse fra Red Letter Days
Thank you for taking the time to share your positive feedback, Carol. We’re delighted to hear that you found our service easy to use and that you were pleased with the range of choices and value for money.
It’s wonderful to know that you would use Red Letter Days again. We really appreciate your support and look forward to helping you find another great experience in the future.
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