Been to Radcliffe Computers several times for various problems etc. Hand on heart I cant fault the service I get from Peter and his staff. Help is always at hand and the quality of repairs/advice alw... Se mere
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Se, hvad kunderne siger
I took a broken CD writer to see whether a repair might be possible. It was quite old, not many people write CDs any more, so I wasn't optimistic and thought it might well end up at the rubbish tip j... Se mere
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Absolutely first class service Have used this company for pc repairs Lap top upgrades Find this is not only 1 of the cheapest repair company but also the fastest On more than 1 occasion when... Se mere
Knocked a glass of water onto a laptop. With our limited knowledge we established the hard drive was probably broken. Pete and team stripped it and cleaned it. Replaced the hard drive and we... Se mere
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Virksomhedsoplysninger
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Kontaktoplysninger
Danmark
- www.radcliffe-computers.com
4,8
Fremragende
62 anmeldelser
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Whatever problem we throw at Peter he…
Whatever problem we throw at Peter he can sort it out.
Friendly efficient service every time.
2. marts 2022
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thank you, as always its a pleasure, the more difficult the problem the more fun it is to remedy.
I have at last found a computer…
I have at last found a computer repairer in this area of Bolton who I can trust i will look no further
14. februar 2022
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thank you Stan, it was a pleasure, take care. Pete
Excellent as always
Excellent service, used many times and always managed to resolve any issues we had
27. januar 2022
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thank you guys, its always a pleasure to help fellow local business.
A quick excellent service to overcome…
A quick excellent service to overcome the effects of a scam
31. december 2021
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Thank you Jim, lets hope it never happens again, if in doubt give us a bell first. Pete
Absolutely first class service
Absolutely first class service
Have used this company for pc repairs
Lap top upgrades
Find this is not only 1 of the cheapest repair company but also the fastest
On more than 1 occasion when we have had a problem
Took the computer in at 10.00 collected before 4
As we as a family use computers and laptops for home
Photo editing and university work..
Can't fault them..
28. december 2021
Uopfordret anmeldelse
Excellent Service
Been to Radcliffe Computers several times for various problems etc. Hand on heart I cant fault the service I get from Peter and his staff. Help is always at hand and the quality of repairs/advice always good. Recently renewed Virus Protection through him and ended up saving money on the renewal notice I had received.
Always friendly service or advice well done
1. december 2021
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Oh, thank you Paul, we only try to help. have a great time. Pete
Don’t bother going here
Don’t bother going here. I went one week and got a quote for £45 then told bring it in next week can’t do this week too busy.
I take it in the following week to be told too busy again, they have customers that pay a monthly subscription so they are priority for repairs and the price has gone upto £65! I walked out of there fuming, wasted two weeks of my time! Rubbish customer service.
1. december 2021
Uopfordret anmeldelse
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Hi Shaz, thank you for the review, even negative reviews help us to get better.
The original price quoted was indeed £45 for a power dc jack failure, this is true and you are correct, but you couldn’t leave it with us because you needed it, and yet you wanted the item repairing within a couple days.
As I mentioned at the time of your first visit bench time was busy, and yet you needed the item but couldn’t leave it for long. We did explain we had lots of jobs on the ticket system and getting to your item would take time, and we advised you could bring it back next week and we’ll “try” fit it in then. We could have offered express service charge at this point but didn’t because we didn’t have bench time even for an express.
So today you brought it back again as you said you would, but unfortunately bench time on the ticket system was busy again, the price increased on the ticket and as explained because you still needed it repairing quickly, we added the express service charge. We didn’t need to add the charge and I tried to explain that to you as I was filling in the ticket with your details, this is what the price should be as express service but the estimated price would be honoured at £45.
Whilst trying to explain what the difference was in the two different prices you decided you weren’t paying any increase, and you also stopped listening (of this we know because even when I said it’s still only £45… you didn’t hear me, you decided you were going to fume, I think your words were). You wanted the item back. As is your right even as we booked it in, so the ticket was cancelled. And of you went… sometimes listening helps as well.
1-star reviews are helpful Shaz, in that we get better at what we do, so whilst you explain about rubbish customer service work out how many 4 and 5 stars we have, and how many 1 stars do we have.
Bad day all round for us, stress for you with your need to get your job fixed, you wasted 2 weeks of your time… How? The item was not booked it in yet, how can an un-booked in job have wasted 2 weeks of your time? Did we have a service contract? or did you pay a deposit and request us order what we need? Did we strip the item down on first visit and obtain part numbers and assure you that on your second visit the parts would have been ordered and you will have been contacted as soon as they had arrived… and we would then only need the item for one day, did you book bench time? We have all these things we could have done. Including express service charge.
I apologise that you were not aware of the express service charge, but this review is good and positive and you are honest in what happened, I fear we let you down, but it is how we as a company get better in communications. By you addressing the failure in our communications, even whilst not listening and stopping our communications flat by fuming, as we tried to explain to you, we have now added the express service as a separate and optional item and will add it to future tickets when express service is required and or requested, like yours was.
What is the express service charge: varies between £20 and £150 depending on what it is? Where is the none stocked item coming from, the supplier costs, transit costs, air freight costs, insurance costs, increased costs for labour. £20 is the minimum we charge. We waive the charge if the service is not fulfilled within 3 days or if the task is impossible to achieve within that timescale.
Again, sorry if you didn’t understand that the extra £20 we added and then before it could be subtracted was for an express service. Our apologies. Hope you managed to get the item repaired.
Best Regards
Pete Wright
Owner
very helpful
very helpful, very knowledgeable, great service, recommend this company highly, perfect job as always.
11. november 2021
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thank you Terry, always a pleasure. pete
Really happy with the service
Really happy with the service. Fixed my PC a few years back and my TV recently. I highly recommend them
5. november 2021
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thank you, am really glad we could help, Jim
Excellent service
Pete always does a good, quick job, at a reasonable price, wouldn’t go anywhere else.
8. september 2021
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Thank you Vinny, its always a pleasure. pete
Extremely good service From start to…
Extremely good service From start to finish Highly reccomended
10. august 2021
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thank you, have a great day. Pete
Everything first class
Everything first class. Really good support when needed. Always does a good job and gives sound and impartial advice. Can thoroughly recommend.
19. juni 2021
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thank you David, its always a pleasure. Pete
Good service
Good service. opened the case and showed me the date of Hard drive that was 2009 and expained.
27. april 2021
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Thank you Naseer, hope you get good contact with the supplier.
Pete
Cheers Pete
Cheers Pete. Really appreciate d you getting my laptop all secure the other day. I have really enjoyed using the laptop since I got it from you guys last year. I have tried to spread the word about how friendly and good service Radcliffe Computers are. I'll be back after lockdown to hopefully get another bit of kit - i-pad - but again, cheers for advising me to check out John Lewis too. Keep safe, take care, best wishes, Mark
13. marts 2021
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Thank you Mark, always glad to help,
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thank you it was a pleasure
Knocked a glass of water onto a laptop
Knocked a glass of water onto a laptop. With our limited knowledge we established the hard drive was probably broken.
Pete and team stripped it and cleaned it. Replaced the hard drive and we also upgraded RAM at the same time.
Really good communication throughout.
Highly recommended
Nigel
9. februar 2021
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thank you bud, it was a pleasure.
Quick and easy to deal with
Quick and easy to deal with. Pete replaced my hard drive and was done by the end of the following day. Happy with the price too!
Will definitely be using in future.
29. januar 2021
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Thank you Laura
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Thank you Sean
Hard drive failed on my lap top
Hard drive failed on my lap top. New improved spec drive fitted and all files transferred, plus an upgrade to Windows 10 All for a reasonable £140.
Long may these local repairers exist.
17. november 2020
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Thank you, it was a pleasure, hope you enjoy the speed of it now, better than it was when it was new. Stay safe
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Thank you Mark, it was a tricky one, stay safe
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