We ordered a ring, had the size corrected and received it mid November. The gold plating completely gone in a matter of months. Very disappointing. Customer service advised £25 cost to re-plate as... Se mere
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Se, hvad kunderne siger
I ordered a ring online , a present to myself, it was a considerable purchase,( over one thousand pounds). I was contacted to clarify the details, always a great idea. The ring came quicker than sug... Se mere
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We have purchased multiple products from Posh Totty and keep going back! Their products are beautiful, both my husband and I have personalised ones. Their care service for the products are brilliant b... Se mere
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Highly recommend this business. Jesie in customer services was amazing. She helped me quickly and efficiently with a query I had regarding my order and was very pleasant to deal with. I will definitel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Kontaktoplysninger
33 New Road, BN1 1UG, Brighton, Storbritannien
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4,5
Fremragende
461 anmeldelser
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Beautiful jewellery - Fantastic customer service.
I have bought a few pieces of personalised jewellery and been delighted with them. I had a problem with a signet ring that I purchased recently and was provided with a returns label immediately. I was kept in the loop by email from Emily. My ring was returned in immaculate condition within 5 working days. I love it. I cannot recommend this company more highly. I'll definitely be buying from Posh Totty again.
17. juli 2025
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Besvarelse fra Posh Totty Designs
Thank you for your kind words! We’re so pleased to hear you’ve been delighted with your pieces, and especially glad we could quickly sort the issue with your signet ring. It’s wonderful to know it’s now back with you and being loved! We’ll be sure to pass your kind words on to our customer service team. We truly appreciate your continued support and can’t wait to create more special pieces for you in the future. Best wishes, PTD team xxx
Terrific customer service
Terrific customer service, fantastic product. Six years down the line, I love love love my necklace and when i had a very small issue with it, Post Totty customer service responded promptly with a full and quick resolution and it is better than ever. Highly recommend!
23. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you for your wonderful 5* review! We’re so thrilled to hear you’re still loving your necklace after six years, and that our team could quickly resolve your issue. Your recommendation means the world to us and it's wonderful to hear how long you have had your beautiful necklace! All the best, PTD team xxx
Great quality & good service
This is the 3rd time I buy an item from Posh Totty Designs. I’ve not ben able to see it yet as it is a present but I cannot wait to give it to the person. I am sure it will look great. As always, amazing service from the team. In this case, I had to speak to them directly, and Natalia was very helpful with a last minute request. Thanks
2. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for sharing your review with us! We’re truly grateful for your continued support and delighted to hear our team could assist with your last-minute request. We hope the gift is loved just as much as the others! Best wishes, PTD team xxx
Great Service
Website very easy to use and place order.
Was looking for a quick delivery and after contacting the company and dealing with Emily she arranged the delivery for a day earlier than anticipated.
My daughter will love the ring.
Great service.
22. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for your lovely review! We’re really pleased to hear you found our website easy to use, and that our customer service team could help get your delivery sorted quickly. We hope your daughter absolutely loves the ring! All the best, PTD team xxx
Natalia excellent service
Natalia in customer service was really helpful at helping me to find the correct replacement chain for my Russian ring pendant. The original chain hadn't broken, it was superb quality, I had lost it. Thanks so much Natalia.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for your kind words! We’re so pleased to hear that our customer care team were able to help you find the right replacement chain for your Russian ring pendant. It's lovely to know you were happy with the quality of the original chain too (even if it did go walkabout!). Thanks so much again for taking the time to share your experience. All the best, PTD team xxx
Great quality products, outstanding customer service
The team at PT Designs are just wonderful. I ordered the men's oxidised silver pendant necklace for my husband's birthday last year and he wears it almost every day. Great quality, stylish and minimal design - hard to find in men's jewellery! I've recently ordered an additional charm to add to the pendant to give to him on father's day and after a slight mix-up with the order, the customer service team responded extremely quickly and generously to make sure the issue was resolved within minutes. Overall: great quality products, great quality team. Will certainly be buying from these guys again.
12. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you for your kind words and for sharing your experience with us! We’re so pleased your husband loves his oxidised silver pendant, it’s great to hear it’s become a favourite piece. We’re sorry about the mix-up but glad our customer service team could sort it quickly for you. Your support means so much, and we can’t wait to help you with your next order! Best wishes, PTD team xxx
Fabulous customer services
After the birth of my first son I bought myself a small solid gold initial necklace, and was absolutely gutted a couple of months later when the chain unfortunately snapped. The customer service team- specifically Emily and Jesie, were brilliant at finding a quick solution, ending in sending me a new replacement on return of the broken necklace. Prompt, professional and friendly customer services. Thankyou so much! Would recommend the gorgeous jewellery and company to all.
6. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for your lovely review! We’re really glad our customer care team could help sort things out quickly for you, it’s so important to us that our customers feel supported every step of the way. Your kind recommendation means the world, and we’re thrilled you love your initial necklace. All the best, PTD team xxx
Personalised round vintage map cufflinks
I have just received the personalised round vintage map cufflinks. Great quality and fantastic customer service support. I wanted the cufflinks finished in a gold colour and Emily was very helpful and ensured this request was fulfilled. Very happy with the product and service from the company.
5. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you for your kind words and for sharing your review with us. We’re so pleased to hear you’re happy with the personalised round vintage map cufflinks and that our customer service team could assist you with your gold finish request. It means a lot to us that you’re satisfied with both the product and the support you received. All the best, PTD team xxx
Excellent customer service and…
Excellent customer service and communication.
A beautiful personalised gold necklace for my daughter’s birthday and delivered on time. Very impressed.
1. juni 2025
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Besvarelse fra Posh Totty Designs
Thank you for your kind words! We're delighted to hear your daughter loved her personalised gold necklace and that everything arrived on time. It means so much to us to be part of your special celebration. All the best, PTD team xxx
Excellent customer support…
I received excellent customer support from Emily. She followed up my query very thoroughly and replied very promptly, going the extra mile to check and double check specifications of a particular necklace, giving me huge confidence in the item I was buying unseen. Thank you, Emily!
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your wonderful feedback! We're delighted to hear that our customer care team provided you with excellent support and helped give you confidence in your purchase. We’ll be sure to pass your kind words onto the team :) Best wishes, PTD team xxx
5 stars for customer service
I have given Posh Totty a 5 star review and in particular Emily, following the customer care I received. I received my order promptly and on initial inspection all appeared fine. But when I later gave the gift to my wife it became apparent that there was an issue, in that the birthstones had been incorrectly placed on the personalised rings meaning they were associated with the wrong child. Emily picked up my email quickly and immediately acknowledged that it was a fault in production and therefore they were happy to refund the purchase. The return was also paid for. So whilst they had made a mistake with the order, which was disappointing, they accepted responsibility and you cannot ask for more than that. Sometimes mistakes are made. The way Emily dealt with my case was exemplary and on that basis I would consider buying through Posh Totty in the future.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for sharing your review with us! We truly appreciate your kind words and are so glad that our customer care team was able to assist you. We’re sorry to hear there was an issue with the birthstones, but we’re happy that we were able to resolve it promptly for you. Mistakes do happen, but it’s our goal to always take responsibility and ensure our customers are happy with their experience.
Thank you again for your understanding and for giving us the opportunity to make it right. We’d love to welcome you back in the near future! All the best, PTD Team xxx
Really impressed with Emily in customer…
Really impressed with Emily in customer services!! I’d purchased a gift voucher and (thought I’d) not received it. Emily was very apologetic and after checking my details, confirming the order and re-sending the gift voucher, she advised me to check my junk folder because ‘sometimes it slips in there’….Whereupon I found the original voucher! Thank you, Emily, for your patience and guidance. The recipient of the voucher is now the glamorous owner of a gorgeous pair of Posh Totty jewelled hoop earrings!
8. maj 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for sharing your review with us! We’re so pleased to hear that our customer care team was able to assist you and guide you through the process with patience and care. It’s always great to hear when our team is able to help in such a positive way! We hope the recipient is loving their gorgeous Posh Totty jewelled hoop earrings, they certainly sound like a beautiful gift. Best wishes, PTD Team xxx
Excellent necklace and customer service
Absolutely love the necklace I ordered. Had an issue with the chain that was resolved in a super efficient, helpful and friendly way by Natalia. Highly recommend.
1. maj 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for your kind words and for sharing your 5* experience with us! We’re thrilled to hear that you love your necklace and that our customer care team was able to assist you so efficiently. It really means a lot to us that you’ve taken the time to recommend us. All the best, PTD Team xxx
Amazing customer service
Amazing customer service
Emily was so helpful and kept me updated at all times. I couldn't be happier with the service and would definitely shop with Posh Totty again.
24. april 2025
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Besvarelse fra Posh Totty Designs
Thank you for your lovely 5* review! We're so pleased to hear you were happy with the service, our customer service team will be delighted to know you felt well looked after throughout. We’d love to welcome you back again anytime! Best wishes, PTD Team xxx
Great customer service
Great customer service. Ordered necklace for a birthday present. Enquired to ask when it was due to be delivered and explained it was birthday gift. Posh Totty upgraded delivery so that it arrived on time. Son loves the design. Have previously ordered gifts, which are always of a good quality.
29. april 2025
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Besvarelse fra Posh Totty Designs
Thank you so much for your fantastic 5* review! We’re thrilled that we could get your order to you in time for the special day, and it’s so heartwarming to hear that your son loves the design. It was a true pleasure creating something so meaningful. Best wishes, PTD Team xxx
Fantastic customer service
I ordered a necklace for my partner and it came ever so slightly less than perfect, these things happen! When I reached out to customer services Emily as helpful as could be and very swift responding to my email, I received the necklace a week or so later and it was perfect, my partner loved it. Would definitely recommend the jewellery and the service
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your kind words! We're so glad to hear that our customer service team was able to assist you and that your partner loved the necklace. We always aim to deliver the best service and quality, and it’s wonderful to know we hit the mark for you. Thank you for sharing your review with us, and we truly appreciate your recommendation :) Best wishes, PTD Team xxx
Jesie in your team was brilliant
Jesie in your team was brilliant - helped me sort my order to arrive as soon as I needed it and was really attentive. Massively grateful
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your kind words and for sharing your 5* review with us! We’re absolutely delighted to hear that our customer service team could assist you and ensure your order arrived just in time for your special occasion. All the best, PTD team :) xxx
Poor quality
Poor quality. Dont waste your money.
For the price this jewellery is not worth it. False advertisement and rubbish quality compared to the price paid. Over priced. Gem stones costing 35 pounds each look like small holes on necklace and not even noticeable. Thin and tacky looking . Total disappointment. What’s worse is no refund offered after emailing to discuss being dissatisfied. Offered to review product for me against the advertisement, but nothing else. Would not recommend .
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your feedback with us, and we’re truly sorry to hear that your necklace didn’t meet your expectations. We always strive to offer high-quality pieces, and we regret that this particular item didn’t align with what you were hoping for. As part of our standard procedure, we do invite customers to return items for a closer inspection, so our head jeweller can review the product and ensure it meets the specifications outlined on our website. We understand that returning the item can be inconvenient, and we appreciate that you decided to keep it. We wanted to ensure we had exhausted all options to resolve the issue, so we left the offer open for a return if you changed your mind. We take all feedback seriously and are always looking to improve our products and processes to provide the best possible service to our customers. Our team has sent a follow up incase you still wish to return your necklace. If you ever decide to revisit the issue, we’d be more than happy to assist you. Best wishes, PTD Team x
disappointing stacking ring
My husband bought me a stacker ring with my newborn babies name stamped into it for my first Mother’s Day. It arrived and they had sent the wrong size ring so we had to contact customer service and post the ring back to be checked. They did replace with the correct size although there was an issue with postage meaning it almost didn’t arrive in time for Mother’s Day despite them guaranteeing it would. We were going away and my husband had to contact customer service again and have the ring posted guaranteed next day delivery before 1pm.
It arrived in a lovely box, the ring is lovely and has sentimental value however similar to other reviews, after wearing it for less than 3 weeks (and I’ve been removing it to shower and clean etc) the black stamping has worn and is not there on certain letters and the silver ring is tarnishing.
Really disappointing and I will not recommend or buy another product from here.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your review. We’re truly sorry to hear that your experience didn’t meet expectations, and we completely understand your disappointment. We strive to deliver both excellent products and service, and we’re sorry for the issues with the sizing and delivery that you encountered.
It's concerning to hear about the wear and tarnishing of the ring after such a short time, as this is certainly not the standard we aim for. We take your feedback seriously and will be reviewing it with our team to ensure we improve moving forward.
As a small business, we genuinely appreciate your comments and would love the opportunity to make this right. Please do get in touch with our customer care team on hello@poshtottydesigns.com with your order number and a photo of the issue, and our team would be happy to assist you further. Best wishes, PTD Team x
I had a ring designed and it was much…
I had a ring designed and it was much quicker than I expected and the customer service I received was great!
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your kind words! We’re so happy to hear the design process was quicker than you expected and that you were pleased with the customer service. It means a lot to us that you had such a positive experience! Best wishes, PTD Team xxx
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