We ordered a ring, had the size corrected and received it mid November. The gold plating completely gone in a matter of months. Very disappointing. Customer service advised £25 cost to re-plate as... Se mere
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I ordered a ring online , a present to myself, it was a considerable purchase,( over one thousand pounds). I was contacted to clarify the details, always a great idea. The ring came quicker than sug... Se mere
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We have purchased multiple products from Posh Totty and keep going back! Their products are beautiful, both my husband and I have personalised ones. Their care service for the products are brilliant b... Se mere
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Highly recommend this business. Jesie in customer services was amazing. She helped me quickly and efficiently with a query I had regarding my order and was very pleasant to deal with. I will definitel... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Kontaktoplysninger
33 New Road, BN1 1UG, Brighton, Storbritannien
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4,5
Fremragende
461 anmeldelser
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I love this brand so much
I love this brand so much. I bought myself an initial necklace when my daughter was born and it’s so gorgeous. I also bought my best friend one when her daughter was born, such a lovely gift to give someone I feel. Packaging is lovely and customer service is amazing (big shout out to the wonderful Emily). I would really reccomend xx
30. januar 2026
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Besvarelse fra Posh Totty Designs
Thank you for such a lovely review. We’re honoured to have been part of such special moments for you and your loved ones, and it’s wonderful to hear how meaningful the pieces have been. We’ll be sure to pass on your kind words to our customer service team, they’ll be over the moon. All the best, PTD Team xxx
Amazing Customer Service.
Amazing Customer Service.
Bought personalised earrings, with birthstones, as a 30th birthday gift. Absolutely love them
29. januar 2026
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Besvarelse fra Posh Totty Designs
Thank you for sharing your kind 5-star review. We're really pleased that you're happy with your earrings and our customer service. We hope the recipient loves their gift just as much! Best wishes, PTD Team x
Hoop earrings
I was bought some beautiful hoop earrings for Christmas which I found hard to put in. I emailed customer services and Emily and Eleanor helped me until I got the hang of it. Thank you so much - I love my hoops and will buy from you for myself and others!
26. januar 2026
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Besvarelse fra Posh Totty Designs
Thank you for your lovely feedback. We’re so pleased to hear you’re enjoying your hoops and that our team could help get everything just right for you. Our customer care team will be delighted to know their support made a difference. We really appreciate your recommendation :) Best wishes, PTD Team xxx
ordered a mans bracelet with one link…
ordered a mans bracelet with one link engraved. Was surprised to receive a longer than expected delivery date which would have been too late for the staff member who was leaving, emailed in and within 2 working days, they had sorted it and it arrived with plenty of time to spare. Thank you to Emily in customer service who made this happen for me. Bracelet looks amazing also :-)
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your lovely review. We’re really pleased we could step in and help once you got in touch, and that the bracelet arrived in plenty of time. Our customer care team will be delighted to hear your kind words, and we’re so glad you’re happy with how it turned out. Kind regards, PTD Team :) x
Great company and excellent…
Great company and excellent communication and after sales service.
We ordered a rose gold plated necklace last year but found the plating had started to wear off,even though we looked after it well. Jesie advised she would replate it for us as a one off as it held a lot of sentimental value,which we really appreciated.
Muchos Thanks!
27. januar 2026
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Besvarelse fra Posh Totty Designs
Thank you so much for your kind review. We’re really pleased we could help and that we were able to restore the necklace for you , especially knowing how much sentimental value it holds. Your appreciation truly means a lot to our small team. All the best, PTD Team 💛
Not worth the money
I’m extremely disappointed with Posh Totty.
My partner bought me an engraved ring for my birthday (around £100). Within a week, the gold started to wear off.
We sent it back and I received it again in time for Christmas and within two days the exact same thing happened again.
I didn’t wear it in water, didn’t shower with it, didn’t do anything unusual. Meanwhile, I have £5 jewellery from Amazon that has lasted far longer than this.
For the price and for a personalised item, I expected much better quality. This was meant to be a sentimental gift and instead it’s just been frustrating and upsetting. I wouldn’t recommend based on durability alone.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your feedback with us. We’re really sorry to hear how disappointing this experience has been, especially as the ring was a sentimental gift. Our gold-plated pieces are made in sterling silver and finished with a layer of gold plating, which can naturally wear over time depending on use and individual skin chemistry. We did our best to help by reworking the piece, and we’re sorry this didn’t resolve things as hoped. If you’d like to get back in touch, our customer care team would still be very happy to review this further with you. Best wishes, PTD Team x
What an amazing experience!
What an amazing experience! The customer service delivered by Jesie was top notch and I am extremely pleased with the necklace and charms received! Thank you very much 😀
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for taking the time to share such kind feedback. We’re so pleased to hear you loved your necklace and charms, and that our customer care team was able to help make the experience a great one. It really means a lot to us that you chose us, and we hope your piece brings you joy for many years to come. Best wishes, PTD Team xxx
Great product, excellent service!
The whole experience was made perfect by the help and attention I received from Eleanor (at Posh Totty)
Also the product beautifully made by Billie, the jeweller.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your lovely review. We’re thrilled to hear you had such a positive experience from start to finish. Our customer care team will be delighted to know their support made a difference, and we’ll be sure to pass on your kind words to our workshop too! Thank you for choosing us and we hope to welcome you back again soon :) Best wishes, PTD Team xxx
I needed to change my order at last…
I needed to change my order at last minute , Jesie was brilliant looked in to it straight away and sorted it out straight away. Got my necklace today and I love it. Exactly like the website. Will definitely recommend and will buy from this company again.
Thank you
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for taking the time to leave such a lovely review! We’re really pleased we could help with the last-minute change and that everything was sorted smoothly for you. It’s wonderful to hear your necklace arrived and that you love it, exactly what we always hope for 💛 Thank you for recommending us, and we’d absolutely love to welcome you back again in the future. Best wishes, PTD Team x
Great company with excellent customer service
I Ordered a gorgeous silver ionised chain with a personalised pendant for my husband at the end of October as a Christmas present. He absolutely loved it!! Their jewellery really is beautiful & comes beautifully presented too. Unfortunately the chain came apart a couple of weeks after. We was both gutted as it was something so personal & meaningful. I got in touch with posh totty & explained what had happened and they were absolutely brilliant!! They asked me to send a picture of said broken chain & then sent me out a replacement straight away. Their customer service really is second to none & the lady who helped with my enquiry was so lovely & helpful. I now have a very happy hubby wearing his gorgeous personalised chain again. I wouldn’t hesitate to order again & I would recommend posh totty to anyone & everyone. Brilliant little company who deserve all the success in the world.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for this incredibly kind review. We’re thrilled to hear how much your husband loved his necklace and that our team could help quickly. Your lovely words about our customer service mean so much to our small team, thank you for your support and recommendation. Best wishes, PTD team xxx
Images are misleading
The images are massively zoomed in, suggesting you are getting a bigger item than you do. I bought a customized Men's Personalised Leather Message Bracelet. In the images, it presents the inscription as clear and legible, in reality I had to place it under direct light and still struggled to read it, it's so small. Glad I didn't pay £25 for the extra charm, it's so tiny. The leather bracelet itself looks nice, though now having the item, I feel it is overpriced for what it is.
If there were reviews on the site itself this might have been suggested by other users. Their absence is suspect. And, of course, once you buy a personalized item, you can't return it.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your feedback, we’re really sorry to hear this didn’t quite meet your expectations. We do include full measurements on the product page and offer both clear and blackened text finishes to help with legibility, and all of our pieces are handmade to order in our small workshop. We also do have customer reviews displayed across all of our product pages and are proud holders of a Platinum Award for customer service. If you’d like, please do reach out to our customer care team, we’d genuinely love the opportunity to take a look and see how we can help further. Kind regards, PTD team xxx
My boyfriend purchased a necklace from…
My boyfriend purchased a necklace from this company about a year ago. It is such a pretty necklace and it’s so dainty.
Unfortunately the necklace did break, just through wear and tear as I wore it consistently no matter what.
When I reached out to the company to see if they could help they very kindly offered me a solution and offered to replace it!
Huge thanks to Jesie who sorted this out for me, customer service was excellent and she was super quick with getting it resolved! Couldn’t recommend them more!
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear how much you loved the necklace and that we could help get things sorted when it needed attention. It was an absolute pleasure to help, and your kind words really mean the world to our small team. Best wishes, PTD team xxx
5 star brand! Beautiful jewellery superb customer service
I cannot recommend Posh Totty enough!!! The necklaces I ordered are absolutely stunning, my favourite necklaces ever! My petite initial ‘J’ necklace I wear everyday and the clasp came loose and the customer service I have received has been above and beyond!! I am so happy with this brand all around and would recommend it to anybody!! Eleanor in particular has been amazing! Thank you so much Eleanor :)
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your incredibly kind words and glowing review, we’re over the moon to hear how much you love your necklaces and that they’ve become everyday favourites, and we’re so pleased our customer service team could look after you and go above and beyond when needed, your support truly means the world to our small business, all the best, PTD team xxx
Such helpful staff
I lost my beautiful personalised silver necklace. As it was a gift, I wanted to replace it I contacted customer services to see if they could find the original order from 5 years ago in order that I could order the exact same necklace as a replacement. Jesie was brilliant she asked me a few questions & then found the orginal order & sent me a link so that I could order it again. Thank u so much.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for taking the time to leave such a lovely review. We’re really pleased we could help track down the original order and make it easy for you to replace such a meaningful piece. It truly means a lot to us that you reached out, and we’re so glad our customer care team could assist. Thank you again for your kind words and support. Best wishes Posh Totty Designs Team xxx
Received a present from posh Totty for…
Received a present from posh Totty for having my second born, I’ve always loved the necklaces with your child’s name on it as I had one for my first (from
Different company) I was a little upset when I opened up to see that the name were super tiny and my second borns named looked like it was spelt wrong! The love hearts aren’t fused together so keep spinning round so the names aren’t visible. I also can’t return this so my husband can get his money back!
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your feedback, and we’re really sorry to hear this wasn’t what you hoped for, especially for such a special gift. Our ring necklaces are designed with free-moving rings and a delicate text size, with measurements shown on the product page, but we completely understand how important this piece is to you. Our customer care team has already been in touch to see how we can help and make this right for you, and we’d love to continue that conversation. Best wishes, PTD team xxx
Beautiful ring
Beautiful ring, great customer service! I will be back for more!
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for sharing your wonderful review with us, we're so pleased to hear how happy you've been with our service and that you will be back in the near future. We look forward to welcoming you back again :) Best wishes, PTD Team xxx
Brilliant customer service
Had a real issue with delivery (not Posh Rorty's fault!) and it was solved thanks to Emily looking into my query and contacting the delivery company really quickly. Thank you Emily for being polite, helpful and really quick to respond over what must be a hideously busy time for you. Thank you Posh Totty for a gorgeous product, these things happen, but I'll definitely buy from you again!
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your kind words and understanding, we’re really glad our customer service team could help get things resolved quickly and that you’re happy with your piece, it truly means the world to us, especially during our busiest times. Best wishes, PTD team xxx
Do not buy a personalised map!
Unable to edit my review.
Had a reply asking me to contact them regarding the unsatisfactory map I ordered.
I have already contacted the company, who say they will not provide the map I asked for, and will not refund me.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for taking the time to share your feedback, we’re really sorry to hear how this feels and it’s upsetting to read as we always do our very best to help and find a fair solution where possible as a small independent business. We can’t currently locate this order on our system, so we’d genuinely love the chance to look into this further for you and see if there’s anything more we can do to help. Please do get in touch with our customer care team on hello@poshtottydesigns.com
quoting your order number and we’ll happily take another look for you, kind regards, PTD team xxx
Beautiful jewellery, awful quality
Horrendous!!!
Both chain and pendant were faulty!!! Very disappointing and will not be using again. Be aware when ordering, first chain arrived tangled, replacement sent, tried to attach pendant on the replaced chain, a gift for my mum, pendant had not be soldered together properly and kept falling off the chain!! Embarrassing when gifting as a Xmas present and pendant falls into mum’s Xmas dinner!!!
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you for taking the time to share your feedback, we’re genuinely so sorry to hear about this experience and how disappointing and frustrating it must have been, especially as it was a Christmas gift. This certainly isn’t the standard we aim for, and we completely understand how upsetting that moment must have felt. Our customer service team did offer to arrange a prepaid return so we could securely solder the pendant and chain together and make this right for you, and we’d still very much like the opportunity to resolve this properly if you’re open to it. Please do reach out to us at hello@poshtottydesigns.com
with your order details and we’ll be more than happy to help further. Best wishes, PTD team xxx
Issues with ring fully resolved
Whilst I was disappointed that my original product did not retain its quality for long I was very pleased with the response once I reported this to Emily at Posh Totty. Within a few weeks my ring had been returned fully renovated and put back to its original
Condition. I am thrilled to have it back and impressed by the attentiveness of Emily and the rest of the team. I was kept updated at all stages and the process was very straightforward.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Posh Totty Designs
Thank you so much for your kind and thoughtful review, we’re really pleased our customer service team were able to help and that your ring is back to its original condition, it means a lot to hear you felt supported and kept informed throughout, and we truly appreciate you taking the time to share your experience, best wishes, PTD team xxx
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