Firstly I have ordered several times without any problems. This time I received 1 size 37. 1 size 39 and 2 left feet. I had the inconvenience of returning them and 10 days of phone calls and br... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Simply superb customer service from start to finish. My only minor gripe is that the courier link provided to return the product didn't seem to work!
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Se mere
Virksomheden har svaret
These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Kontaktoplysninger
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Storbritannien
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Middel
2 t anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great boots
Great boots, very good quality and true to size. A really good sale price. Despatch was very slow, probably due to the sale.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review! We’re delighted to hear you’re happy with the boots, their quality, and the fit. We apologise for the slight delay in dispatch—our sale period can sometimes cause a temporary slowdown, but we’re glad they reached you in the end.
Best wishes,
The Moda in Pelle Team
I have no idea if these boots feel or…
I have no idea if these boots feel or look fabulous, great, fantastic or a little bit of a let down…… However, what I do know is that my misses loved them and they made her happy!! Because of that I that they are fabulous, great and fantastic….. x
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re thrilled to hear that your partner loved the boots and that they brought happiness – that’s what really matters.
Best wishes,
The Moda in Pelle Team
Besvarelse fra Moda in Pelle
Thank you for your kind feedback! We’re delighted to hear that your boots are comfortable and fit true to size.
Best wishes,
The Moda in Pelle Team
Regular buyer
I've been buying Moda in Pelle shoes, boots and bags for years. The quality is always excellent and they last years. They are not throw away fashion. The delivery is rapid. Only one time have I had cause for complaint with a bag I bought but after contacting their customer service the issue was settled straight away.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you so much for your wonderful feedback! We’re thrilled to hear that you continue to enjoy our shoes, boots, and bags, and that the quality and service have consistently met your expectations. It’s great to know our team was able to resolve your one issue promptly. We look forward to helping you find many more lasting pieces in the future!
Best wishes,
The Moda in Pelle Team
Getting a Refund is a nightmare …
Ordered four pairs of boots but unfortunately they didn’t suit me so I returned them on the 24 October 2025 in three separate parcels and still no refund on the 6 December 2025
Checked on the tracking with Evri and it says delivered
Contacted Mode in Pelle and they said they had not received them and to contact Evri for lost parcels and claim
This was not the first time this happened to me with delays in receiving a refund
I had to report this to PayPal who I paid through
It’s disgusting and has put me off purchasing anything on the Internet from them
It is such a shame because I have bought lots of shoes and boots in the past from them and never had any problems
One thing I can say they arrive promptly but returning anything is a big issue in getting a refund
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
We’re very sorry to hear about the difficulties you’ve experienced with your return. To help us investigate this matter further, could you please provide your email ticket number or any reference from your previous correspondence with our customer service team? This will allow us to locate your case and look into the issue more thoroughly.
Once we have this information, we will be able to assist you more effectively and provide an update on your return.
Best wishes,
The Moda in Pelle Team
Super soft leather boots
Super soft leather boots, lovely padding inside to make the boot really lux feeling. Gold zip detail. Look much more expensive than they are. Buy moda in pelle as I can always guarantee they will be comfy and last. Perfect.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your wonderful feedback! We’re thrilled to hear you love the soft leather, luxurious padding, and gold zip detail. It’s fantastic to know you find our boots comfortable, durable, and great value.
Best wishes,
The Moda in Pelle Team
Fabulous shoes and boots
The best boots I have ever had. I buy 2 new pairs of boots every year. These are so comfortable and great quality x
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your wonderful feedback! We’re delighted to hear that you find our boots so comfortable and of great quality. We’re thrilled to be your go-to for new pairs each year!
Best wishes,
The Moda in Pelle Team
It was easy to order on the website
It was easy to order on the website. Once the order had been placed I received email confirmation straight away and I was given up dates on my delivery frequently, which I was grateful for. The delivery arrived on time and my trainers fit perfectly
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your wonderful feedback! We’re delighted to hear that your order process was smooth and that your trainers arrived on time and fit perfectly. We really appreciate you taking the time to share your experience.
Best wishes,
The Moda in Pelle Team
Awful!!!!
Awful!!!!! Evri said delivered but did not, contacted Moda, nothing. Trying to find out what happened to my £70 boots. You are an embarrassment !! Do not use this cowboy set up! Evri are thieves too!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
We’re very sorry to hear about your experience and completely understand your frustration. In order for us to investigate this matter further and assist you, could you please provide your order number or the email ticket number associated with your query?
Once we have this information, we will be able to review your case and advise on the next steps.
Best wishes,
The Moda in Pelle Team
Totally effortless to order
Totally effortless to order. Great trainers as always - very good quality and they wear well. Delivery was quick and had to be signed for (so they wouldn't be dumped in someone else's garden as often seems to happen these days!)
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re delighted to hear your trainers are exactly what you hoped for and that the delivery went smoothly.
Best wishes,
The Moda in Pelle Team
Exceptional customer service
Contacted customer service to sort out a return
Very friendly helpful response,very personal and not just an automated reply like so often sadly happens nowadays
Top service from Beatrice
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for sharing your experience! We’re thrilled that Beatriz provided such a friendly and personal service—it really means a lot to our team.
Best wishes,
The Moda in Pelle Tea
Great communication
Great communication. Quick dispatch and delivery. Boots are lovely and super comfortable from the first wear.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re delighted to hear you enjoyed our service and that your boots were comfortable right from the first wear.
Best wishes,
The Moda in Pelle Team
Great online shopping experience
Easy to navigate website for the type of shoes I wanted. Great choice and fast delivery. Gorgeous trainers ideal for a more dressy look and very comfortable.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your wonderful feedback! We’re so pleased you found our website easy to navigate and that you love the trainers – it’s great to hear they’re both stylish and comfortable.
Best wishes,
The Moda in Pelle Team
Great priducts
The ease to purchase the choice on offer and delivery in a few dsys
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the ease of purchase, our product selection, and the quick delivery.
Best wishes,
The Moda in Pelle Team
Shocking customer service
I returned 2 pairs of boots as the quality was shocking. 4 weeks later and I am still waiting for one of the pair to be refunded. Do not buy from this company unless you have a shop close by.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
We’re very sorry to hear about your experience. Upon checking our records, we can confirm that your refund for the returned item was issued on 05/12. We hope this clarifies the situation and apologise for any inconvenience caused.
Best wishes,
The Moda in Pelle Team
Great service and delivery very prompt
Great service and delivery very prompt
Excellent product shoes exactly as described on line
⭐️
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your kind feedback! We’re delighted you’re happy with the shoes and our prompt service.
Best wishes,
The Moda in Pelle Team
5 stars shoes
Easy ordering, quick service and fantastic shoes, my wife loves them
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re so pleased to hear your wife is enjoying her new shoes.
Best wishes,
The Moda in Pelle Team
Fab service!
Always great customer service and very quick delivery
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your lovely feedback! We’re thrilled that you’re happy with our service and speedy delivery.
Best wishes,
The Moda in Pelle Team
Besvarelse fra Moda in Pelle
Thank you for your kind feedback! We’re delighted to hear you’re happy with both our products and service.
Best wishes,
The Moda in Pelle Team
Bad Customer Service
Hello,
I am writing to escalate my case regarding Order #1845196 (WEB1845196).
I received a faulty pair of shoes and contacted customer service. Beatriz reviewed the photos and videos I provided and confirmed that I was approved to return the item, and she sent me the Evri return link.
Due to illness, the return was posted a little later, but it was returned successfully, and the Evri tracking page shows that it has been delivered back to Moda in Pelle.
Despite this, I received an email from Matt Holden stating that the return cannot be accepted because the shoes were “worn”.
This is incorrect. The shoes were never worn, and I had already provided photographic evidence of the fault before the return was approved. This suggests that my emails were not read properly.
I am requesting that someone competent reviews the original approval by Beatriz, checks the return evidence properly, and processes my refund immediately, as required by the Consumer Rights Act for faulty goods.
Please confirm:
That the returned item has been received
That the original approval for the faulty return is being honoured
When I will receive my refund
I expect written confirmation within 48 hours.
I've tried to call and contact you on the chat but no one answer.
Thank you.
Kasia Fairchild
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your email and for bringing your concerns to our attention. We completely understand how frustrating this situation has been, particularly given the circumstances around your return and the delay in communication. Please accept our sincere apologies for any confusion or distress caused.
After reviewing your case, we can confirm that this matter has now been fully resolved with our Customer Service team. Your returned item has been received at our warehouse, and the original approval for the faulty return, as issued by Beatriz, has been honoured. We are pleased to confirm that your refund has now been processed in full. Depending on your payment provider, it may take a few working days for the amount to appear in your account.
We truly appreciate your patience and understanding throughout this process, and we are very sorry for any inconvenience caused by the earlier miscommunication. Your feedback has been noted, and we will ensure that cases such as yours are handled more efficiently in the future.
Once again, we thank you for your continued support and for giving us the opportunity to rectify this issue. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
The Moda in Pelle Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.