These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Se mere
Virksomheden har svaret
I have been buying Moda in Pelle shoes for a long time now . They are well made and well worth the money especially if you can snaffle a good bargain in their sale . Bonus that they are British m... Se mere
Virksomheden har svaret
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Kontaktoplysninger
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Storbritannien
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Middel
2 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
If I could give them -10 I would
If I could give them -10 I would! Horrible company and awful customer service and I note I'm one of many! Just dont trust them. I too returned a parcel via Evri....and paid for the privilege. The parcel has somehow "got lost" between Evri and them but this seems to be a common complaint and on that basis they present as con merchants.
IF they KNOW Evri is an issue why do they advise returning parcels with them?
They say it's Evri's fault and who can say if it is, or it's not, but the response is the same...contact Evri, and I have done, over and over and no one's has answers because they blame each other. I bought from you. I returned using YOUR Recommended service but my parcel is still "missing" and no one wants to own responsibility. It's so clever....we don't have it, blame them. They say we can't find it, blame Moda.
I honestly don't CARE who is to "blame" you are both equally incompetent and pathetic. You've got my money and don't care about the consumer and I'm reduced to leaving this review.
Don't offend me further by suggesting I contact you again with a "sympathetic" suggestion from customer services. Either take responsibility or accept you are the worst of the worst companies and don't care about your buyers.
8. maj 2026
Uopfordret anmeldelse
Dont even think of buying through this…
Dont even think of buying through this Company. They are dreadful. I returned some shoes which they apparently never received and have basically washed their hands of me and told me to make a claim with Evri. Evri have said the refund should come from Moda in Pele.....
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and understand how frustrating it must be when a return appears to be in transit without being marked as received, and when expectations between retailer and courier processes feel unclear.
To clarify, once a parcel is handed over to Evri, it remains in their network until it is delivered back to our warehouse and scanned in. At that point, we are able to process the refund. Until the item is confirmed as received by us, we are unable to manually refund an order that has not yet been delivered back into our system.
We understand this is disappointing, particularly when tracking updates are limited, and we appreciate how frustrating it is when you are directed between both parties. In these situations, Evri are the carrier responsible for the parcel while in transit, and they are best placed to investigate the shipment status using the tracking reference.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com
or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Not a Good Retailer
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending me a returns label after weeks of asking, but never arranged for a courier collection as I was unable to leave house. My requests were ignored. Waste of time. Cheap quality shoes as well. I would avoid.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your item arrived damaged and that you experienced delays and difficulties arranging your return, particularly given your circumstances. We also regret that you felt your requests were not handled as promptly as they should have been, and we understand how frustrating this must have been.
Your comments regarding the returns process and customer service have been noted and will be passed on to the relevant teams for review, as we are always looking to improve our service.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Very poor customer service. Would not buy from this retailer.
I ordered a pair of boots that were on sale but when I received them, the colour was very different to the boots displayed on the website.
I contacted the retailer and after about 3 days, they offered a paid return using a code they provided. I used the link in their reply to book an Evri return but there was no opportunity to input the free return code. I went back through the screens to check I hadn’t missed it but still could not find the box to enter the code. I went ahead and put in my payment details assuming the code would have to be entered on the payment screen but instead, a payment of £3.52 was taken for the return.
I complained about this and was essentially told it was my own fault and they could not refund the postage I had paid. The customer service representative was dismissive and unhelpful to say the least.
I escalated a complaint via PayPal (the payment method used) and was immediately refunded my postage cost.
I then waited 9 days after posting the boots back but had still not heard anything about my refund for the boots.
I chased it up again and was simply told the boots were in transit with Evri and I’d just have to wait. I could see this myself on the Evri tracking but felt it was unfair that I’d kept my end of the deal by posting the item back and had proof of it and if the parcel had gone astray, they shouid refund me and take the issue up with Evri.
I complained again and finally today I have received my refund.
I would definitely not use this retainer again as they were incredibly unhelpful and took days to respond to queries.
Shocking customer service.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, particularly regarding the colour difference, the confusion around the returns process, and the delays and frustration you encountered while awaiting your refund. This is not the standard of service we aim to provide, and we fully understand your disappointment.
Your comments regarding the Evri return code process and the handling of your queries have been noted. We appreciate you raising these points, as they help us identify where improvements are needed.
We are, however, pleased to hear that your refund has now been received and that this has been resolved.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com
or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Thank you, great site.
Beautiful sandals and quick delivery as well. Always great choice and service from Moda in Pelle.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with our site, the sandals, and the quick delivery, and that you continue to enjoy the choice and service we provide.
Best wishes,
The Moda in Pelle team
Well made stylish shoes
I have been buying Moda in Pelle shoes for a long time now .
They are well made and well worth the money especially if you can snaffle a good bargain in their sale .
Bonus that they are British made . They are super comfortable and stylish
I do wish that they would consider making half sizes .
Customer service is first class as well.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve consistently found Moda in Pelle shoes to be well made, stylish, and comfortable, and that you feel they offer good value—especially during our sale periods. It’s also lovely to hear your appreciation for our customer service team.
We’ve noted your helpful suggestion regarding half sizes, and we will ensure this is shared with the relevant team for future consideration.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Edulis camel leather
The shoes arrived later than expected for a holiday that I was going on.
I didn’t try them properly before putting them on my case.
The most uncomfortable shoes I’ve ever bought… unwearable.
Unfortunately I’d thrown the box out or I would have returned them.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that your shoes arrived later than expected and that this affected your plans for your holiday. We also regret that, after wearing them, you found them uncomfortable.
We completely understand how disappointing this must be, particularly as the shoes were intended for travel use. We appreciate you sharing your experience, and your comments have been noted and passed on to the relevant team for review.
If you would like us to look into this further, please do contact our Customer Services team at customerservices@modainpelle.com
or provide us with your email ticket number.
Best wishes,
The Moda in Pelle team
Purchased x 3 pairs of shoes online
Purchased x 3 pairs of shoes online. Order was delayed 2 weeks. Their automated email services kept sending the automated updates saying "hang in there" we did not forget about you. THANK YOU! What a service. If you don't have enough personnel, hire more personnel! The level of unemployment in this country is phenomenal!
I returned all x3 pairs of shoes the day after I have had eventually received them. Two pairs were incredibly narrow, the other pair was terribly made. It now has been 2 weeks since post confirmed the delivery and there is still no sign of refund and all my messages to them are ignored!
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay you experienced with your order and the frustration caused by the automated delivery updates. We also regret that the fit and quality of two pairs did not meet your expectations, and that you were left waiting for confirmation of your return and refund.
We can confirm that this matter has now been fully resolved and your refund has been processed accordingly.
We do sincerely apologise for the inconvenience caused throughout your experience, particularly the delay in communication and processing. Your comments regarding stock availability, delivery updates, and customer service have been noted and passed on internally for review.
If there is anything further we can assist with, please do not hesitate to contact our Customer Services team at customerservices@modainpelle.com, including your order details, and we will be happy to help.
Best wishes,
The Moda in Pelle team
Absolutely dreadful
Can’t contact them re return. No reply to emails, no other way to contact. I’m left with boots I can’t use. No return form included and it offers a print off version but i don’t have a printer. Absolutely dreadful customer service.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
We are very sorry to hear about your experience and the difficulty you’ve faced trying to arrange your return. We understand how frustrating this must be, especially when you have been unable to reach us and do not have access to a printer.
Please be assured that you do not need an official returns form to send your item back. You can simply include a handwritten note inside your parcel with your order number and whether you would prefer a refund or a replacement, and our warehouse team will process this for you once received.
We would still like to assist you further and ensure this is resolved as smoothly as possible. Please could you contact us at customerservices@modainpelle.com
with your order details so we can support you directly.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
I purchased boots came in the right…
I purchased boots came in the right size box size 6 boots inside was a five been to them umpteen times telling me to photograph the m which my neice done still no word back why is this company getting away with taking peoples mine and doing nothing about it ,they were at fault not me ,iwill never buy of rpthem again , on the telephone for ages then say fully busy .
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly receiving the incorrect item and the difficulty you’ve faced trying to get this resolved. We completely understand how frustrating this must be, especially after taking the time to provide the requested photos and attempting to contact us.
This is certainly not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and lack of follow-up.
We would like to investigate this matter as a priority and ensure it is resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can look into this further.
Once again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
THE WORST ONLINE PURCHASE EXPERIENCE EVER!!!!!!
Placed order 10/04/26, paid for next day delivery, still nothing.
E-mails sent - no response; phone call ended after 10 minutes of waiting saying that all lines were closed (!)
How they still exist with that customer service???
Was interested in placing order FOR something else but now it's a NO NO NO as I AM WORRIED ABOUT MY MONEY!!!
S H A M E!!!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly the delay with your order and the difficulty you’ve had trying to contact us. This is not the level of service we aim to provide, and we sincerely apologise for the frustration and concern this has caused.
We completely understand how worrying this must feel, especially when you have paid for next day delivery and have not received a response from us.
We would like to look into this as a priority and ensure your order is located and resolved as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, we are very sorry for your experience and the inconvenience caused.
Best wishes,
The Moda in Pelle Team
Ordered sandals for next day delivery…
Ordered sandals for next day delivery and paid extra, they arrived 2 days late, in addition they were two different colours fault with the colour.. No returns note or delivery note in the box.. Tried calling and calling busy all the time and kept getting cut off. I have been buying from them for years now, but never had to use return service.. The returns service is archaic.. I don’t have a printer so was emailed today to hand write a note and pay for delivery myself.. ABSOLUTELY DISGRACE TOTALLY AMATEUR PROCESS. I WILL NOT BE BUYING FROM THIS COMPANY EVER AGAIN.. I AM DISABLED AND THIS HAS LEFT ME STRESSED AND OUT OF POCKET WITH MONEY.. MY ADVICE IS DONT. OTHER WITH THIS COMPANY RANK AMATEURS
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your recent experience. The issues you’ve described—from receiving mismatched items, to the delay in delivery, and the difficulty you faced when trying to arrange a return—are not the standard we expect to provide, and we sincerely apologise for the distress and inconvenience caused.
We are especially sorry to hear how this has impacted you, and we completely understand your frustration given the circumstances. This is not the level of service we aim to deliver, particularly to our loyal customers.
We would really like the opportunity to look into this matter properly and work towards resolving it for you. Please could you contact us directly at customerservices@modainpelle.com
with your order details or email ticket number so we can investigate further and assist you as quickly as possible.
Once again, we are very sorry for your experience and the upset caused.
Best wishes,
The Moda in Pelle Team
These boots are made for walking
These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mid-height heel, warm and a great colour. They were also significantly cheaper buying directly than in a well-known department store - so win win!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that your boots were just what you needed and worked perfectly for your trip. It’s great to know you found them comfortable, stylish, and good value too.
We really appreciate your comments and hope you continue to enjoy your purchase.
Best wishes,
The Moda in Pelle Team
Great as always
Great as always. Delivery/packaging perfect.
Quality and fit perfect no complaint from me
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your wonderful feedback.
We’re so pleased to hear that everything met your expectations—from delivery and packaging to the quality and fit of your purchase. It’s great to know we’re getting it right.
We truly appreciate your continued support and look forward to serving you again.
Best wishes,
The Moda in Pelle Team
Have bought several moda in pelle bags…
Have bought several moda in pelle bags and have found them good quality excellent value and great design
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been pleased with the quality, value, and design of our bags. It’s always great to know our products are being enjoyed.
We truly appreciate your continued support and hope you find many more styles you love with us in the future.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Very poor customer service. Sent faulty boots back ages ago and still waiting for a refund. Sent 3 emails and no response, called and no response shocking service.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and the frustration caused by the delay in your refund, as well as the lack of communication you’ve received. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience.
We would like to look into this as a matter of urgency and get this resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate further.
Thank you for bringing this to our attention, and again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
Lovely shoes but terrible customer…
Lovely shoes but terrible customer service. I had to spend £20 returning some shoes and a month later I'm still waiting fora £200+ refund. I will never buy from them again.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience, particularly the cost you incurred returning your items and the delay in receiving your refund. This is certainly not the level of service we aim to provide.
We would like to look into this matter for you as a priority and ensure your refund has been processed correctly. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, please accept our sincere apologies for the inconvenience caused.
I will NEVER order from this company again!!
I ordered a pair of boots from this company on Friday 3rd April. I paid for next working day delivery but appreciated that it was the Easter weekend so I didn't expect them to arrive until Tuesday. I checked the Evri tracking which suggested that they hadn't been collected. I called Moda in Pella and was assured that I would receive them yesterday (Wednesday). I tried calling them today after 10:00 am to be informed that their lines are closed but are open from 9:00 am to 5:00pm Monday to Friday. I am away from home and gave my daughter's home as the delivery address, chances are at this rate, she might have to post them to me if they ever arrive! Evri are showing that they aren't even out for delivery yet (Thursday 9th April). What a complete swindle.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your feedback.
I can see that since contacting us your order is now showing as successfully delivered today, at your chosen address.
I'm terribly sorry to hear that your parcel arrived late having paid for Next Working Day delivery. I will of course refund the £4.95 delivery charge for you. Please allow up to 3-5 working days for this to appear in your bank account.
I apologise greatly for the inconvenience caused and thank you for your patience.
Best wishes,
The Moda in Pelle team
Returns process is outdated
Products are great however the returns system is painful! Returned an item on the 13th of March. Returns are at the customers expense with completion of a manual form and no postage labels provided. My return was received by the company on the 18th of March. Three weeks later I haven't even received an email to acknowledge receipt of the item. Tried to call but when you ring the the customers services number there is an automated response saying the company are not receiving calls at the moment. The live chat facility has also been removed from the website. I will not buy from this company again with this outdated and unfair returns process. Moda in Pelle you really do need to get with the times and sort your returns process out.
7. april 2026
Uopfordret anmeldelse
Rubbish customer service
After ordering 2 pairs of trainers, trying them on and finding they were too small I decided to send them back. It cost me over £11 for the return postage and I've had to wait 'up to 10 working days' for them to be 'processed'. But according to their Customer service rep it can be before then. I am at day 9 and still no email or refund. I think in this day and age 10 working days (2 weeks) is unacceptable
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have experienced delays with your return and that you are unhappy with the timeframe for your refund. We completely understand how frustrating it can be to wait for a refund, especially after having to pay for return postage.
Our standard returns process can take up to 10 working days from the point the item is received and processed in our warehouse, and we appreciate that waiting within this timeframe can feel too long. Please be assured that once your return has been fully processed, you will receive an email confirmation and the refund will be issued back to your original payment method.
We are sorry that this experience has not met your expectations and understand your concerns. Your feedback is important to us and will be shared with the relevant teams as we continue to review and improve our processes.
If you would like us to check the status of your return, please feel free to provide your order number or contact us directly at customerservices@modainpelle.com
, and we will be happy to assist you further.
Kind regards,
The Moda in Pelle Team
Dette er Trustpilot
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