These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Se mere
Virksomheden har svaret
I have been buying Moda in Pelle shoes for a long time now . They are well made and well worth the money especially if you can snaffle a good bargain in their sale . Bonus that they are British m... Se mere
Virksomheden har svaret
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Kontaktoplysninger
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Storbritannien
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Middel
2 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I returned the faulty boots on the 25th…
I returned the faulty boots on the 25th Feb and they were delivered to Moda on the 3rd March by EVRI, order no 1992461. The right boot insole was lumpy and the side of the zipper is poorly finished with cut threads. On 18th March I emailed again as I'd not received a refund I attached photos of the tracking receipt. Their reply was 'return has not yet been updated as received in our system. To help us resolve this as quickly as possible, please check your postage receipt for tracking information and use it to monitor the progress of your parcel.' As I stated I had already sent the receipt so I included it again plus EVRI tracking evidence of delivery to Moda on 3rd. Moda again denied receipt of the boots but agreed to process my return refund and put me in a queue stating it could be 10days. I had to email again on 30th March and was eventually refunded on 31st. An appalling process and dismissal by lying that EVRI had not returned the Boots. Beware if you may need to return anything to Moda. I see alot of other people have made similar complaints. Sadly I reordered the replacement boots as I liked the style (before the refund debacle) but wore them once and the sole is so hard and uncomfortable I doubt I'll use them.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback.
We are very sorry to hear about the experience you have described regarding your return and the delays in receiving your refund. We understand how frustrating this must have been, especially as you had already provided tracking and delivery confirmation. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We also apologise for any confusion during our communication. Your concerns regarding how the return was handled and the time taken to resolve this have been noted and will be passed on to the relevant teams for review so that we can improve our processes going forward.
We are pleased to hear that your refund has now been completed, but we completely understand that the overall experience has impacted your confidence, and we are very sorry for that.
Thank you again for bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
The Moda in Pelle Team
Inefficient …
The despatched process was slow and refund worse. Even after chasing, a tracked returned item, confirmed as received on 7th March didn’t get credited to my bank account until 30th March. Unacceptable and fortunately not the usual with online retailers in my experience. Enough to put me off purchasing from Moda in Pelle again.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the delay you experienced with both the dispatch and your refund. We completely understand how frustrating and inconvenient this must have been, particularly when the return had already been tracked and confirmed as received. This is not the standard of service we aim to provide.
We appreciate how important it is for refunds to be processed promptly, and we sincerely apologise that this did not happen within the timeframe you would expect. Your comments regarding this have been noted and will be shared with the relevant teams as we continue to review and improve our processes.
We are sorry to hear that this experience has affected your confidence in ordering with us again, and we truly appreciate you bringing this to our attention.
Kind regards,
The Moda in Pelle Team
Best wishes,
The Moda in Pelle Team
Faulty Trainer's sent.
Faulty Trainer's sent.
Returned at my cost as code they sent me didn't work!
RUDE CUSTOMER SERVICE
OVER TALKS ON CONVERSATION
STILL WAITING FOR REFUND ( OVER 3 WEEK'S ) FROM ORDER DATE!
NEVER AGAIN.
Still ongoing
REALLY?
Contact you? What do you think I have been doing....
DON'T ACT LIKE THIS COMPANY IS INTERESTED IN THE CUSTOMER. TAD LATE FOR THAT... RE-TRAIN STAFF ON THE PHONE'S
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about the experience you have had with your order and the frustration caused, particularly regarding the return costs, your experience with our customer service, and the delay in receiving your refund. This is certainly not the standard of service we aim to provide.
We completely understand how disappointing it is to still be waiting for a resolution and would like the opportunity to look into this for you and get it resolved as quickly as possible.
Please could you provide your order number or email ticket reference, so we can locate your details and assist further? You can also contact us directly at customerservices@modainpelle.com
.
We apologise again for the inconvenience caused and hope to resolve this matter for you promptly.
Kind regards,
The Moda in Pelle Team
Ticket Number 287319 Order WEB1997789…
Ticket Number 287319 Order WEB1997789 of 24/02/2026 Moda In Pelle Mayley Black Leather Size: UK 4 / EU 37
Following email exchange with Nicole, these faulty sandals were returned on 6th March and delivered to Moda by Evri on 11th March. All of the associated documents and photos of the fault have been emailed to Moda. It is now 3 weeks since the return and Moda have still not refunded my Paypal account. In effect, I have been out of pocket since the order was placed as these were a faulty product. A similar situation arose in March last year and I ended up having to go to Paypal to get my money back. I don't want to have to do this again.
Moda shoes are of good quality but if there is any issues and you need to send items back, the returns process is atrocious.
My chasing email even though sent as a reply from the original email chain has been acknowledged with a new ticket number 290847
Update:
Response received from Beatriz and refund received.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your feedback and for taking the time to update us.
We are very sorry to hear about the delay you experienced with your refund and understand how frustrating and inconvenient this must have been, particularly given your previous experience. This is certainly not the level of service we aim to provide, and we apologise for the impact this has had on you.
We’re pleased to hear that the matter has now been resolved and that your refund has been received. Your comments regarding the returns process and communication have been noted and will be shared with the relevant teams to help us improve.
Thank you for your continued support and for highlighting both your concerns and positive experience with our products.
Kind regards,
The Moda in Pelle Team
Refund Policy Needs Updating
I spend lots of money and most of my shoes, trainers, sandals and boots are from Moda In Pelle. I bought my last purchase online and they were taken back to Sheffield as they were too big. The refund still hasn't arrived, I was told 10 working days, but they don't understand the concept, and they don't keep you up to date, when they are received back. Only company that works in this way! You can buy from most retailers and the refunds are smooth and keep you informed. It would put me off purchasing in the future.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear that you have not yet received your refund and understand how frustrating this must be, especially as a loyal customer. We also appreciate your comments regarding communication, as we recognise how important it is to keep you informed throughout the process.
This is certainly not the level of service we aim to provide, and we would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you provide your order number or email ticket reference so we can locate your details and assist further? Alternatively, you can contact us directly at customerservices@modainpelle.com
.
We apologise again for the inconvenience caused and appreciate your continued support.
Kind regards,
The Moda in Pelle Team
I would highly recommend this company
I would highly recommend this company
I recently had an issue with a pair of trainers I purchased, so I contacted customer services. I spoke with Beatrice, who was extremely professional and handled everything promptly and efficiently.
I’m more than pleased with the outcome—thank you, Mode Pelle!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you so much for your kind recommendation.
We’re thrilled to hear that you had such a positive experience with our customer service team and that Beatriz was able to assist you in a professional and efficient manner. We will be sure to pass on your lovely feedback to her.
It’s wonderful to know you were pleased with the outcome, and we truly appreciate you taking the time to share your experience.
Best wishes,
The Moda in Pelle Team
Lovely assistant at Meadowhall
Ordered sandals online but they weren't suitable. Returned them to Meadowhall store. Assistant couldn't have been more helpful. Ended up buying a different pair in store. Moda shoes are excellent. Comfy and stylish.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience in our Meadowhall store and that our team were able to assist you in finding a suitable alternative. It’s great to know you’re happy with your new purchase and find our shoes both comfortable and stylish.
Your kind comments will be shared with the store team, who will be thrilled to hear this.
We truly appreciate your support and hope to see you again soon.
Best wishes,
The Moda in Pelle Team
Dreadful customer service
Dreadful customer service
I bought a pair of trainers & wore them twice & the leather started to scuff off the front! Sent pictures & was told this was due to excessive wear! I have only worn them twice ! I have been buying your trainers for a number of years & am very disappointed!
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and understand how disappointing this must be, especially as a returning customer.
Whilst our assessment is based on the images provided and guidance from our footwear technicians, we do appreciate that this may not align with your expectations, particularly given the limited wear you have described. We are sorry for any frustration this has caused.
We truly value your loyalty over the years and your feedback is important to us. If you would like us to review this further, please do get in touch with us at customerservices@modainpelle.com
, including your order details or previous correspondence, and we will be happy to take another look for you.
Kind regards,
The Moda in Pelle Team
Great customer service
Although I was disappointed in the quality of my boots the customer service was excellent! The zips on the boots were faulty I had worn them a few times thinking it might be the socks I was wearing we too thick but that wasn’t the cause the zips would not stay closed I contacted the customer service department and they were very efficient and explained how to return my purchase they kept me informed and replied promptly to all emails
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for taking the time to leave your review.
We’re sorry to hear that you were disappointed with the quality of your boots, however we are really pleased to hear that our customer service team were able to support you efficiently and keep you well informed throughout the process.
Your kind comments regarding the team are truly appreciated and will be shared internally. We’re glad we could assist you in resolving the issue as smoothly as possible.
Thank you again for your feedback.
Kind regards,
The Moda in Pelle Team
Ridiculous wait time for refunds
Returned a pair of boots via Evri which were received by Moda in Pelle on 2nd March. Emailed on 13th March to chase up my refund and was told it had been received on 6th March and my refund would be processed within 10 working days. I can see on the Evri tracking the boots were clearly delivered at the return address on the 2nd March so this is just a delaying tactic to keep hold of my money for longer. I’ve received an email today to say my refund has been processed and the funds will be refunded within 5-7 working days. This means it could take until 30th March to receive my money back which will be 4 weeks from when Moda in Pelle received the return. I have returned another order to the Browns store in York and will no doubt have to wait weeks on end again to get my money back. This has really put me off buying from Moda in Pelle again. Clearly they are struggling as their stores are shutting down left, right and centre but keeping hold of customers’ refund money for weeks and weeks is not fair.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear that you have not yet received your refund and completely understand how frustrating this must be. This is certainly not the experience we want for our customers.
We would really like the opportunity to look into this for you and get this resolved as quickly as possible. Please could you provide your order number or email ticket number so we can locate your details and assist further? Alternatively, you can contact us directly at customerservices@modainpelle.com
with this information.
We apologise again for the inconvenience caused and look forward to resolving this for you.
Kind regards,
The Moda in Pelle Team
I am giving a 5star for the customer…
I am giving a 5star for the customer service I received in dealing with an issue I had. The customer service agent, Beatriz was professional and very efficient in sorting out my issue promptly. Keeping me fully informed. The issue was beyond their control but they still solved it 100%. Well done and thank you.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you so much for your wonderful 5-star review.
We are delighted to hear about your positive experience with our customer service team, and in particular Beatriz. It’s great to know she was able to assist you efficiently, keep you fully informed, and resolve the issue to your satisfaction, even where it was outside of our control.
Your kind words will be shared with Beatriz and the wider team, as feedback like this means a great deal to us.
Thank you again for taking the time to share your experience.
Kind regards,
The Moda in Pelle Team
Bezzie Dark Brown Leather Block Heel Ankle Boots
May I start with saying the customer service team i have dealt with have been excellent Beatriz and Nicole and fast to reply to my queries and concerns. However I was disappointed by the quality of a pair of boots I ordered. Even when I exchanged them, the 2nd pair had the same issue, the back of the heel area of the boots had what looked like a scuff mark, I have also had to chase the refund second time round as it has now been 14 days. Its great to get online discount but disappointing when the boots don't arrive to match my expectations for the price. Im not sure if would order online again think maybe going into a shop would be better
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Dear Customer,
Thank you for your review.
Firstly, we are very pleased to hear your kind comments regarding Beatriz and Nicole. We will be sure to pass this feedback on to them, as they will be delighted to know their support was appreciated.
However, we are sorry to hear about your disappointment with the quality of the boots you received, and that the replacement pair did not meet expectations either. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been.
We also apologise for the delay you experienced with your refund and the need to chase this. We appreciate your patience whilst this was resolved.
Your feedback regarding product quality and your experience shopping online has been noted and will be shared with the relevant teams, as we are always looking to improve both our products and services.
Best wishes,
The Moda in Pelle Team
Customer Service??
Is there anyone who can answer where shoes can be purchased or only online? Emails are unreturned. Chat isn’t available. Both phone numbers on website send you to a “this extension is not available”. Would love to buy but given brutal attempt at customer service would prefer to purchase in person.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Dear Customer,
Thank you for your review.
We are very sorry to hear about your experience when trying to contact us, and we sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand how important it is to be able to easily reach us and to have clear information when looking to make a purchase. Your feedback regarding our contact channels has been noted and will be passed to the relevant team for review and improvement.
In terms of purchasing, many of our products are available online via our website. However, please note that some of our physical store locations have recently closed, which may impact in-person shopping options.
If you would still like assistance with purchasing or locating items, please do contact us at customerservices@modainpelle.com
, or kindly provide us with your email ticket number if you have already been in contact, and we will be happy to assist you further.
We do apologise again for your experience and hope we can restore your confidence in our service.
Best wishes,
The Moda in Pelle Team
Awful quality boots and appalling returns service
Absolute shambles. I ordered a pair of boots that were reduced from £120 to £20 in winter sale. The quality was awful- you wouldn’t pay £20 let alone £120. When I couldn’t return via a concessions store, Moda in Pelle sent me a free returns label via Evri. I returned the boots over a month ago and have contacted the company to ask where my refund is, but they are now saying I need my ticket. I have sent documentation of the Evri tracking, with the item number and the timeline of their return to the Moda in Pelle warehouse.
This company not only now deals in poor quality shoes and suppliers, but is ripping off loyal customers.
Do not buy from here.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration caused regarding both the quality of the item and the delay to your refund. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the return, and while a ticket number can help us locate correspondence more quickly, we are absolutely able to investigate using tracking details and order information provided. We are sorry if this was not made clear and for any inconvenience caused.
We would very much like the opportunity to resolve this for you as a priority. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and include your Evri tracking details so we can locate your return and ensure your refund is processed without further delay.
Best wishes,
The Moda in Pelle Team
Excellent customer service
Beatriz customer service was most helpful and prompt in sorting out a query I had. The shoes are always good great quality fashionable and excellent value in a sale I buy often from here - fit seems right too so all good from me.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are delighted to hear that Beatriz was helpful and prompt in resolving your query, and that you continue to enjoy the quality, style, and value of our shoes. It’s especially great to know that you find the fit consistent and that you shop with us regularly.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Beatriz and the wider team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I only ever buy Moda in Pelle shoes…
I only ever buy Moda in Pelle shoes now. Trainers, boots, sliders all fantastic quality. Super soft leather, really well made & last. Delivery is super quick & customer service is 5*
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are absolutely delighted to hear that you continue to choose Moda in Pelle and are enjoying the quality and comfort across our range. It’s wonderful to know that our products and service have made such a positive impression.
Your kind comments regarding our delivery and Customer Service team are greatly appreciated, and we will be sure to share this feedback with the wider team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Great customer service
Fast delivery, but return took a while to be refunfed. So I've emailed customer service and Beatriz has sorted it for me very quickly.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are pleased to hear that you were happy with the delivery and that Beatriz was able to resolve your refund query quickly for you. We do apologise for the delay you experienced with the return, but it’s great to know this was handled promptly once brought to our attention.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Great customer service when parcel I…
Great customer service when parcel I had returned went missing regular emails keeping me updated and issue resolved
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are delighted to hear that you had a positive experience with our Customer Service team and that your issue was resolved, even with the complication of a missing return. It’s great to know that our regular updates helped keep you informed throughout the process.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Excellent experience with this Company
Excellent experience with this Company. I had a very small issue and it was sorted by Isabella very quickly. I keep returning to this Company because I have always been satisfied with the quality and styles. Thank you!
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are delighted to hear that you had an excellent experience with our Customer Service team and that Isabella was able to resolve your query quickly. It’s wonderful to know that you continue to enjoy our products and return to Moda in Pelle for quality and style.
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Evri 'lost' my parcel.
I initially missed my delivery, so the next day I requested it to be redelivered on the coming Saturday...not delivery, I contacted Moda in Pelle and Evri, the Moda in Pelle customer services were fantastic especially Nicole who was constantly in contact with me, Evri were useless, in the end admitting they had 'lost my parcel' so Nicole refunded my money after checking to see if there were anymore of my boots that I could replace, sadly not. I was fortunate enough (miraculously) to find my boots and they were delivered the following day.
I cannot thank Nicole enough for her patience and friendly support given to me during the really stressful time of not knowing where my 1st pair of boots had gone.
Thank you Nicole, you were amazing 👏.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Thank you for your review.
We are delighted to hear that Nicole was able to support you so effectively during the delivery issue and that your refund and replacement options were handled to your satisfaction. It’s wonderful to know that her patience and friendly service made a positive difference during a stressful situation.
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Dette er Trustpilot
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